Headline

Senior Product Manager | Payments, FinTech, AI, Marketplace & SaaS | 0→1 to $100M+ GTV Delivered | KYC/KYB | Cross-Border Products

About

Most of the products I've built sit at the point where one mistake costs someone real money or real trust, not a bad review. Here's the kind of problem I keep getting handed, across four very different companies: - A category that didn't exist yet, no competitor or benchmark to copy, so I define what "right" looks like from scratch and get engineering to build toward it - A compliance requirement written for regulators, not developers, that I turn into something a team can actually ship, across more than one country's rulebook at a time - A growth target most of the team privately thinks is unrealistic, where I find the one or two friction points actually blocking it and leave everything else alone - A feature leadership already killed once, where I go get the evidence that changes their mind instead of arguing the point again - A team with no shared way to measure success, so I build the KPI framework myself, then hand it over so it outlasts me None of these started as my idea. They started as someone else's unsolved problem: fintech, AI, SaaS, and hospitality tech. The domain keeps changing; the instinct doesn't. I work closest with engineering, compliance, design, and data, usually where trust and execution quality both carry real weight. Open to Senior Product Manager and Product Lead conversations in fintech, AI, SaaS, platform, and payments-adjacent products. Based in India, open to relocation and visa sponsorship across Europe and the Gulf.

Location

India

AI stack

claude

cursor

kiro

lovable

ChatGPT

Figma Make

Work experience

Product Manager at Cendyn, Jun 2025 - Present · 1 yr 3 mos, Bengaluru, I lead product for AI-powered hospitality technology at Cendyn, working with a 50–80-person team across the US, India, and Europe. My focus is on helping hotel brands understand and improve their presence across AI-powered search experiences, a problem that didn't have a product category when I started. What I've shipped and driven: - Launched GEO Analytics and LLM Monitoring as a new product category, built from scratch with no existing benchmark, giving 1,000+ hotel brands their first measurable view of how AI search engines like ChatGPT and Perplexity represent them. - Grew hotel partner revenue by 10–12% by identifying underperformance against commercial targets and reprioritising the AI marketing roadmap based on customer and business data. - Increased platform adoption by 18–20% across 100,000+ users by running onboarding diagnostics, finding where users were dropping off, and shipping targeted fixes validated through analytics and interviews. - Accelerated Wayfinder AI adoption across 30,000+ properties by diagnosing the activation gap through usage analytics and shipping the right onboarding improvements to close it. - Improved sprint success rate from 63% to 88% by restructuring how we prioritised the backlog and planned delivery with the engineering lead.

Product Manager at NowNow, Jul 2023 - Dec 2024 · 1 yr 6 mos, New Delhi, At NowNow, I owned the product roadmap for fintech and payment solutions across five countries, like India, Nigeria, the UK, Dubai, and Africa. The work involved balancing merchant needs, business goals, and regulatory requirements across markets with very different rules. What I shipped and drove: - Reduced payment processing time by 25–45% by running direct merchant discovery across five regions to find where checkout was actually breaking, then leading development of an AI-powered POS to fix it. - Eliminated manual KYC/KYB delays and reduced fraud risk by building automated identity verification with regulators in Nigeria (NIMC, CBN) and India (RBI), replacing slow manual checks with system-level compliance across five jurisdictions. - Lifted user engagement by 25% by defining product KPIs, monitoring behavioral data, and running A/B experiments to find and fix where merchants dropped off after onboarding. - Increased active sessions by 40% by launching a real-time merchant insights platform that gave merchants visibility into their own performance data without needing to contact support. - Built a payment KPI framework covering conversion, processing speed, and transaction efficiency, giving a 40–60-person cross-functional team a shared, data-backed basis for every roadmap decision.

Associate Product Manager at Ninjacart, Sep 2021 - Feb 2023 · 1 yr 6 mos, Bengaluru, At Ninjacart, I worked on merchant-facing fintech and payment products, with a focus on getting SME merchants activated and transacting on the platform as quickly as possible. The business had an aggressive target: 10,000 merchants in 3 months, and the existing flows weren't built to support it. What I shipped and drove: - Contributed to onboarding 10,000+ SMEs in 3 months and generating $100M+ GTV in 4.5 months by leading merchant research to find the exact friction points blocking onboarding, then prioritising fixes by transaction-volume impact. - Improved user satisfaction by 15% by redesigning merchant onboarding and checkout across Android, iOS, and web based on where users were actually dropping off, not assumptions. - Expanded payment capability by shipping in-app Pay/Collect, QR-code payments, and a connected banking module, giving merchants new ways to transact without adding to support load. - Built a KPI framework for payment conversion and transaction efficiency and instrumented it with engineering from day one, creating a measurable feedback loop for every release that followed.

Product Owner - B2B at Plantix, Mar 2021 - Sep 2021 · 7 mos, Indore, Plantix is an agri-tech platform. As Product Owner, I worked with a 15–20-person team to improve user experience, reduce drop-off, and get AI-powered features back on the roadmap that had been deprioritised despite clear user demand. What I shipped and drove: - Reduced user attrition by 30% by analysing behavioral data step by step to surface friction points that weren't visible in aggregate metrics, then working with design and engineering to fix each one. - Increased post-release engagement by 20% by running user research to validate demand for AI-powered recommendation features that had been shelved, building the business case, and getting them shipped. - Achieved 86% digital payment penetration within one month by driving integration adoption across the user base to close cash-handling friction that was blocking transaction traceability. - Built product KPI tracking frameworks from scratch where none existed, giving the team a structured way to measure feature adoption and retention for the first time.

Assistant Manager - Marketing and Operations at Gramophone, Jun 2019 - Feb 2021 · 1 yr 9 mos, Madhya Pradesh, India, - Worked at the intersection of growth, operations, and community outreach to help scale agri-tech services across rural India. Led ATL/BTL campaigns across Madhya Pradesh and Maharashtra that increased agri-service awareness by 40% while cutting marketing spend by 20%. - Launched Gram Uday Centers across multiple regions, driving a 25% increase in farmer sign-ups. Improved logistics and operational workflows by 30%, reducing delivery lead times across rural markets.

Education

Bachelor of Technology, Computer and Information Sciences, General, shobhit university