Headline

Senior Customer Support Executive

About

Startek empowered the delivery of effective customer support solutions by managing queries and complaints through multiple channels, enhancing customer satisfaction. Collaborated with teams to refine processes and improve service quality, showcasing strong communication and problem-solving skills. Utkarsh Business School shaped a foundation in business administration, supporting roles in customer support, sales, and merchandising. Aimed to contribute to customer-centric organizations through negotiation, communication, and commitment to excellence in service.

Location

Noida

Work experience

Senior Customer Support Executive at Startek, Jun 2022 - Mar 2025 · 2 yrs 10 mos, Noida, Uttar Pradesh, India, • Handled customer queries and complaints via calls and emails, ensuring timely resolution and high customer satisfaction. • Collaborated with cross-functional teams to improve customer support processes and enhance overall customer experience.

Senior Sales Executive at Cogent E Services, Nov 2021 - May 2022 · 7 mos, Bareilly, Uttar Pradesh, India, • Promoted and sold credit cards to potential customers, identifying financial needs. • Provided suitable product recommendations to drive customer acquisition and achieve sales targets.

Merchandiser at Apex Import Export, Feb 2021 - Sep 2021 · 8 mos, On-site, "As a Merchandising Intern, I assisted the merchandising team in coordinating between buyers, production units, and suppliers to ensure a smooth workflow and timely order fulfillment."

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Utkarsh business school

Intermediate, Accounting, Lions rohila inter college