Headline

Customer Service Specialist at Amazon

About

A Bachelor of Technology graduate in Civil Engineering from Osmania University, currently serving as a Customer support associate at Amazon. Skilled in optimizing performance, customer relationship management (CRM), and driving process improvements, they oversee customer support operations while ensuring adherence to SLAs, KPIs, and quality standards. Their experience spans coaching, performance reviews, and managing escalations, with a focus on delivering actionable insights from performance data. At Amazon, they collaborate with internal stakeholders to implement process improvements and maintain high operational standards. Their work reflects a commitment to enhancing efficiency, fostering team growth, and promoting compliance. With a background in workflow optimization and structured training programs, they aim to drive impactful results while contributing to a culture of continuous improvement and excellence.

Location

Hyderabad

AI stack

aistudio

Work experience

Customer Service Specialist at Amazon, Apr 2026 - Oct 2026 · 6 mo, Hyderabad, Resolved driver issues who are delivering the packages. Concerns related to the delivery slots management, SIM ticketing.

Customer Service Representative at Amazon, Sep 2025 - Feb 2026 · 6 mos, Managed end-to-end customer support operations while ensuring compliance with SLAs, KPIs, and quality standards. Monitored productivity, attendance, quality metrics, and performance dashboards. Conducted coaching sessions, performance reviews, and corrective action plans. Acted as the primary escalation point for complex issues. Coordinated with internal stakeholders on process improvements.

Support Officer at IntouchCX, Oct 2024 - May 2025 · 8 mos, Hyderabad, Telangana, India

Senior Associate at Wipro, Aug 2023 - Oct 2024 · 1 yr 3 mos, Hyderabad, Telangana, India

Education

kendriya vidyalaya

High School Diploma, CBSE, kendriya vidyalaya