---
title: "Mohd Akram - Help Desk Senior Associate in Noida | Tal"
description: "Meet Mohd Akram, Help Desk Senior Associate @ NTT DATA Services based in Noida."
image: "https://tal.club/meet/mohd-akram/share-image"
---

# Mohd Akram on Tal

## Headline

Help Desk Senior Associate @ NTT DATA Services

## About

NTT DATA Services collaborates to deliver efficient IT support for VA healthcare professionals across the nation\. As a Help Desk Associate, the role focuses on diagnosing and resolving technical issues, including hardware, software, and network challenges, while ensuring uninterrupted operations\. Proficiency in Windows, Linux, and cloud\-based systems enhances the delivery of tailored solutions\. Backed by a Master's in Computer Applications from Integral University and a CCNA certification, contributions emphasize strategic troubleshooting, informed by a strong foundation in computer science\. The team values clear communication and problem\-solving, ensuring reliable technical support to meet organizational goals\.

## Location

Noida

## Work experience

Help Desk Senior Associate at NTT DATA Services, Mar 2025 \- Present · 1 yr 4 mos, Noida, Uttar Pradesh, India

Help Desk Associate at NTT DATA Services, Sep 2022 \- Present · 3 yrs 10 mos, Customer Support \(L1\): Served as the first point of contact for 10,000\+ customers, delivering technical assistance via phone and email with remote troubleshooting\. Multi\-Platform Expertise: Provided support across Windows and MAC\(JAMF\)\. IT Troubleshooting: Resolved issues related to hardware, software, networks, peripherals, VPNs, and COTS applications\. Directory & Security Management: Created and managed customer directory structures, security rights, and printer configurations\. Problem Analysis: Assessed customer\-provided information to identify and implement solutions through step\-by\-step guidance\. Documentation: Recorded and documented technical issues and service requests, escalating complex issues as needed\. Ticket Management: Leveraged the ServiceNow platform to track and manage technical inquiries\. Commitment to Excellence: Delivered thorough and effective support while demonstrating expertise in operating systems and ticketing systems\.

Help Desk Associate at NTT DATA Services, Sep 2022 \- Mar 2025 · 2 yrs 7 mos, Banglore, Karnataka, Responsibilities:\- \*Serve as the first point of contact for customers seeking technical assistance over the phone or email \*Perform remote troubleshooting through diagnostic techniques and pertinent questions \*Determine the best solution based on the issue and details provided by customers \*Walk the customer through the problem\-solving process \*Direct unresolved issues to the next level of support personnel work scope:\- \*Recorded technical issues and requests\. Diagnosed and resolved problems\. Escalated issues as appropriate\. \*Troubleshot IT related issues \(hardware, software, network, peripherals, VPN\) for VA healthcare professionals nationwide\. \*Proficient in working with Windows and Linux operating systems\. Experienced using the Service Now ticket management system\. Awards:\- Top Stack achiever\- Project \- Thermo fisher FY22\-Quarter 4

Helpdesk senior associate at NTT DATA, Mar 2025 \- Present · 1 yr 4 mos, On\-site

Sr\. IT Support Executive at ARDEM Incorporated, Mar 2020 \- Sep 2022 · 2 yrs 7 mos, Lucknow, Uttar Pradesh, India, Handled core network administration/window administration related escalation, troubleshooting, hardware and software escalation , provided support to remote users with AWS cloud services

Information Technology Executive at ARDEM Incorporated, Mar 2020 \- Sep 2022 · 2 yrs 7 mos, Technical Support: Delivered end\-user support for hardware, software, and network issues, ensuring minimal downtime and efficient ticket resolution\. AWS Cloud Architecture: Designed and implemented AWS infrastructure for development and testing environments, reducing costs by 60%\. System Administration: Managed Active Directory, DHCP, DNS, Group Policies, File Servers, Backup Servers, and Print Servers to optimize system performance\. VPN & User Management: Administered VPNs, reset passwords, unlocked accounts, and created Organizational Units \(OUs\)\. IT Asset Management: Coordinated and maintained over 200 IT assets across multiple locations, ensuring seamless operations\. Network Configuration: Designed, configured, and tested network systems, including software and hardware setups for optimal performance\. Security Protocols: Implemented antivirus programs, and backup solutions, enhancing system security and data recovery processes\. Documentation: Developed Standard Operating Procedures \(SOPs\) and technical documentation for streamlined internal operations\. Project Management: Led the migration of 350\+ AWS instances to a new data centre, collaborating with cross\-functional teams for secure deployments\. Technical Proficiency: Skilled in AWS \(S3, EC2\), virtual machines, help desk systems, and IT security tools, supporting global user bases\.

Data Analyst at ARDEM Incorporated, Feb 2020 \- Mar 2020 · 2 mos, Lucknow Area, India

## Education

Master of Computer Applications \- MCA, Computer Science, Integral University, Lucknow, Uttar Pradesh

Master of Computer Applications \- MCA, Computer Science, Integral University, Lucknow, Uttar Pradesh

[View the original profile](https://tal.club/meet/mohd-akram)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/mohd-akram#person",
      "name": "Mohd Akram",
      "url": "https://tal.club/meet/mohd-akram",
      "image": "https://tal.club/meet/mohd-akram/profile-photo.jpg",
      "description": "Meet Mohd Akram, Help Desk Senior Associate @ NTT DATA Services based in Noida.",
      "jobTitle": "Help Desk Senior Associate",
      "worksFor": {
        "@type": "Organization",
        "name": "NTT DATA Services"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Help Desk Senior Associate"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Noida"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Integral University, Lucknow, Uttar Pradesh"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Integral University, Lucknow, Uttar Pradesh"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/mohd-akram#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/mohd-akram#webpage",
      "url": "https://tal.club/meet/mohd-akram",
      "name": "Mohd Akram on Tal",
      "description": "Meet Mohd Akram, Help Desk Senior Associate @ NTT DATA Services based in Noida.",
      "dateModified": "2026-06-10T13:55:56.948Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/mohd-akram#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/mohd-akram/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/mohd-akram/profile-photo.jpg",
        "caption": "Mohd Akram profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```