Headline

Facility Manager | JLL | Managing 1.1M+ Sq. Ft. Workplace Operations | ISO 41001:2018 - Facility Management | AI | Supporting 15,000+ Employees | Integrated Facilities Management (IFM) | Workplace Experience | EHS/FLS

About

I am a seasoned Facilities and Hospitality professional with extensive experience managing Class A corporate workplace operations and facilities management, and I drive efficiency at scale. I run end-to-end operations for a 1.1M sq. ft. Class A campus supporting 15,000+ employees — managing a ₹30 crore budget, 28 vendors, and a 375-person team (direct + indirect). I specialize in vendor governance, SLA management, space planning, and compliance, backed by data-driven tools like PRISM, CMMS, and Microsoft Copilot. Impact highlights: ✔ 31% DSAT reduction ✔ Budget utilization: 86% → 97% ✔ PO turnaround: 120 → 45 days ✔ 100% BA audit compliance, zero Major NCs Passionate about building high-performing teams and delivering sustainable, seamless workplace experiences. Before corporate facilities management, I built my leadership career with globally recognized hospitality brands, including IHG Hotels & Resorts, Marriott International, Hilton, Radisson Hotel Group, and Four Points by Sheraton. With experience in luxury hotels, premium resorts, pre-opening projects, and integrated facilities management, I've led large, multicultural teams, managed complex operations, improved customer and employee experiences, optimized financial performance, and delivered operational excellence. By combining hospitality-driven service standards with strategic facilities management, I consistently create high-performing workplaces, develop engaged teams, and deliver measurable business outcomes in dynamic, fast-paced environments.

Location

Bengaluru

AI stack

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Figma Make

Gamma

Microsoft Copilot

Work experience

Facility Manager / Workplace Delivery Manager at JLL India, Jan 2025 - Present · 1 yr 10 mos, Bengaluru, Client: JPMorganChase Lead end-to-end workplace operations and integrated facilities management for a 1.1M sq. ft. Class A corporate campus supporting 15,000+ employees in a 24×7 environment. Manage 28 vendors, ensuring service quality, compliance, and performance governance Oversee ~₹30 crore annual facilities budget — planning, forecasting, procurement, and cost optimization Maintain 99% YTD SLA compliance through vendor governance, KPI monitoring, and escalation management Lead 25 direct reports; provide indirect leadership to 350+ across FM, security, housekeeping, and engineering Supported ~8,000 employee movements, including relocations, office moves, and high-profile transitions Manage critical infrastructure coordination (HVAC, DG, HT/LT transformers) with engineering vendors Drive space planning, workspace allocation, and office reconfiguration initiatives Implement ergonomic and acoustic improvements to enhance employee comfort Oversee ESG/sustainability documentation: HSSE, Waste, Energy Audits, and vendor evaluations Support BA, OHS, EHS, and Fire & Life Safety audits, plus vendor compliance reviews Use PRISM, CAAPS, GSMS, CMMS, REPAC, and JDE for service tracking, procurement, and reporting Leverage JLL GPT, JPMC LLM Suite, and Microsoft Copilot to drive efficiency and data-driven decisions Apply Lean Six Sigma to standardize processes and improve service consistency Key Achievements: ✔ Improved CSAT by 1% YoY through enhanced service delivery ✔ Reduced DSAT by 31% YoY via structured RCA and corrective action planning ✔ Optimized store inventory by 34% through improved reorder strategy ✔ Supported 11% increase in occupancy while maintaining service standards ✔ Raised budget utilization from 86% to 97% ✔ Cut Open PO closure time from 120 to 45 days ✔ Cleared BA audit with 100% compliance, zero Major NCs ✔ Introduced robotic cleaning and hydro-cleaning technologies for sustainable operations

Executive Housekeeper at InterContinental Hotels & Resorts, Mar 2023 - Jan 2025 · 1 yr 11 mos, Chennai, Tamil Nadu, India, InterContinental Chennai Mahabalipuram Resort is a 5-star luxury brand of an InterContinental Hotels Group comprising 106 keys with award-winning 4 F&B outlets, Banquets including multiple lawns and halls, Spa and recreation facilities like Tennis court, Volley ball court, Table Tennis, Billiards and other indoor activities which spread across over 16 acres of lush greens with a private beach. ACHIEVEMENTS o Cleanliness score is trending at 95.16% for YTD – 2024; Score of 92.6% in 2023 is ahead of 2.6 & the highest since the resort's inception. o Deployed as Hotel Experience Champion for Continuous improvement o Overall experience is at 91% for 2024 & 89.6% for 2023 ahead of the target by 1.1%. o Arrival Experience is at 94% for 2024 & 91.4% for 2023 ahead of the target by 1.4%. o Loyalty Recognition is at 96% for 2024 & 91.2% for 2023 ahead of the target by 0.6%. o Overall Service is at 95.1% for 2024 & 91.6% for 2023 is on par with 2022. o Handled In-house Groups like MICE, Leisure, Celebrities, Destination Weddings & Shoot Crews with Banquet and Launching events.

Assistant Executive Housekeeper at Marriott International, Jan 2022 - Mar 2023 · 1 yr 3 mos, Hyderabad, Telangana, India, Westin Hyderabad Mindspace - 427 Rooms with 7 outlets & Pre-opening support of Westin Hitech City - 168 rooms with 2 outlets

Housekeeping Manager (HOD, Pre & Post Opening) at Marriott International, Jul 2018 - Jan 2022 · 3 yrs 7 mos, Kochi, Kerala, India, Four Points by Sheraton Kochi Infopark has 218 keys with 4 F&B outlets

Housekeeping and Laundry Manager (Pre & Post Opening) at Marriott International, Oct 2014 - Jul 2018 · 3 yrs 10 mos, Kochi, Kerala, India, Handled the laundry of 2 Marriott Hotel which is Kochi Marriott Hotel has 273 keys with 6 F&B outlets, Spa and Courtyard by Marriott Kochi Airport has 106 rooms with 2 F&B outlets, Spa.

Assistant Exective Housekeeper (HOD, Pre & Post-opening) at SIVARAJ INN, Oct 2013 - Sep 2014 · 1 yr, Salem Area, India

Assistant Laundry Manager at Accor, Feb 2013 - Sep 2013 · 8 mos, Bengaluru Area, India, Novotel and Ibis Bengaluru. Combo Property comprises 527 keys with 7 F&B outlets, Banquets and Spa.

Education

MSc - Master of Science, Tourism and Hospitality Management, Madurai kamaraj University

Diploma, Hotel Management and catering technology, SRM IST Chennai