Mohan M
Goal driven, result oriented learner specialized in Technology, Program, Product Management and Business with people focus.
Bengaluru
6+ years of work experience
Oct 20233 y 1 moPresent
Bengaluru, Karnataka, India
Oct 20211 yrSep 2022
Jakarta, Indonesia & Bangalore
• Single Threaded Leader for Doctor Consultation Business Technology, Product & Business.
• Accountable Appointment business P&L and Single Threaded Leader for Technology, Product & Business.
• Launched new product line Halodoc Connect in Consult Doctor Business and expanded to 500+ Doctors
• Successfully completed Doctor Consultation team revamp for achieving profitability by 2022.
• Collaborated and played a key role in Diagnostic Business setup that includes strategizing & funding approval.
• Strategized and lead planning of CoDi Business - 2022 towards profitability viz Doctor Consultation,
Appointments & Diagnostics
Jul 20201 yr 2 mosAug 2021
Hybrid
• Drove organization re-design for operations vertical leading to clear structure with 6 different functions viz
Teacher Acquisitions & Management, Course Management, Content Development, Sales & Support.
• Hired, Mentored and Managed performance of Managers, Supervisor and Leads and all levels for new functions
in Operations. Leading cleat KPI setting, monitoring of metrics and improvement in Quality.
• Improved B2C sales by 2.5X in 6 months and 3X in 9 months by diving deep on the product pricing, discounting,
clear metrics tracking and fostering a motivated environment for the Sales Team.
• Carved out a non-existent academic team in operations and raised the bar of quality in all 6 functions.
• Conceptualized and Launched a new business-line Semi-Private and New Language Korean, contributing ~10%
of overall B2C business.
• Transformed Student Success from manually managed support to Process & Metrics driven by adopting CRM
tools to achieve deeper understanding of Customer Service Quality Metrics (CSAT 4.9 FRT<30 secs).
• Hired VP / Head Engineering in India and spearheaded setting up of the India development team. Engaged 5 member Sr. developer team with average 15 yrs experience across Android, iOS, Backend & FrontEnd to
• Identify gaps in Technology with a long term vision of setting up India Development centre.
Apr 20191 yrMar 2020
bangalore
• Setup 40+ teams across Backend, Android, iOS, Web, QE and SRE teams.
• Spearheaded re-architecture discussions across functions to ensure technology readiness for international launch & 10X business growth.
• Played a pivotal role in partnering with Operations, Business and Product teams to build product roadmap.
• Defined Key Technology Metrics and institutionalized metrics driven culture across technology team.
• Consistently maintained high scores on employee engagement and built successful careers for Individual contributors and people leaders.
• Institutionalized hiring and performance management framework to ensure inception and investment in the right talent.
• Key member of the leadership team in setting up and institutionalizing organization values.
Jul 20189 mosMar 2019
Bangalore
• Restructured technology organization to better serve existing clients, acquire new customers and build
nextgen products.
• Led initiatives to build platforms and migrate existing clients / products.
• Setup Customer Success Team that led client implementations and support. Team supported 2X (3 to 6)
more clients with 35% less capacity.
Education
PGDBM (Distance Learning), General
Institute of Management Technology, Ghaziabad
20081 yr2009
B.E, Industrial Engg and Mngmt
dayananda sagar college of engineering
19934 yrs1997
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