Headline

Senior Project Engineer- Wipro Ltd.

About

To work in an organization which can provide me with varied opportunities to expand my knowledge and improve my skills and learn and grow while working towards the organizational goals.

Location

Bengaluru

AI stack

claude code

github copilot

openai

claudecode

ChatGPT

Microsoft Copilot

Work experience

Senior Project Engineer at Wipro, Dec 2025 - Present · 8 mo, Bengaluru, Karnataka, India, Nexthink Administrator | Wipro Administer and manage the Nexthink Digital Employee Experience (DEX) platform for enterprise endpoints. Create, schedule, modify, and monitor Nexthink Remote Actions for endpoint remediation and automation. Analyze Remote Action execution results, including success/failure rates, to identify recurring endpoint issues. Develop and maintain Nexthink reports, dashboards, trackers, and investigations to monitor device health and user experience. Investigate endpoint incidents and alerts using Nexthink telemetry, identifying trends, application crashes, performance issues, and configuration problems. Work with different IT teams to provide endpoint insights and support proactive issue resolution. Use PowerShell scripting at a beginner/intermediate level to support automation and endpoint management activities. Collaborate with infrastructure, application, and support teams to improve endpoint stability and reduce recurring incidents.

Scholar Trainee at Wipro, Feb 2022 - Dec 2025 · 3 y 10 mo, Bengaluru, Karnataka, India, Technical Support Analyst | Cisco Account, Wipro Provided enterprise IT technical support for Cisco users across Windows and macOS environments. Troubleshoot Cisco AnyConnect VPN, Duo MFA, Microsoft Office, Outlook, Webex, browsers, Citrix, Cloud PC, and OneDrive issues. Supported device enrollment and management for Windows, macOS, and mobile devices. Diagnosed operating system, application, networking, authentication, and connectivity issues. Assisted users with BitLocker, backup solutions, Code42, Microsoft Project, Visio, and other enterprise applications. Troubleshoot Ricoh printer and peripheral-related issues. Managed incidents and service requests while following enterprise IT support processes and SLAs. Performed remote troubleshooting, root-cause analysis, and user guidance to restore services efficiently. Collaborated with specialized IT teams for escalation and resolution of complex technical issues.

Education

Master of Technology - MTech, Infrastructure Management Services, Birla Institute of Technology and Science, Pilani

Bachelor's degree, Computer Applications, HKBK Degree College - India