Headline

Ex-Revolut |Ex-Zomato |Cyber Security & AWS Cloud Enthusiast | |AI| | Data Annotator | Customer Support Specialist | | Tech-Savvy Specialist | Application Support | Product Support |Key Account Manager| Customer Success|

About

Customer-focused Support Specialist with experience in troubleshooting application issues, resolving customer concerns, and delivering seamless support experiences. I enjoy solving complex problems, identifying root causes, and guiding customers through technical and product-related challenges with clarity and empathy. Passionate about staying abreast of emerging technologies, I actively seek out opportunities for professional development and growth. I thrive in fast-paced environments where critical thinking, effective communication, and attention to detail are essential. Whether it's investigating technical issues, analyzing customer-reported problems, or supporting product adoption, I approach every interaction with a focus on customer success, efficiency, and continuous improvement. My commitment to staying updated with the latest trends and technologies in IT ensures that I deliver innovative and effective solutions that drive business success. Let's connect to explore potential opportunities for collaboration or discuss industry trends and best practices. I'm always open to networking and sharing insights with fellow IT enthusiasts.

Location

Kalaburagi

AI stack

claude

notebooklm

openai

ChatGPT

Work experience

Product Support Specialist at ModMed India, Sep 2026 - Present · 3 mos, Hyderabad

Support Specialist at Revolut, Sep 2025 - Jun 2026 · 10 mos, London Area, United Kingdom, • Provided comprehensive product support, ensuring timely resolution of customer issues and inquiries. • Utilized Jira and Confluence for effective problem-solving and documentation, enhancing team collaboration. • Managed global support operations, including escalation processes and access recovery for users.

Cyber Security Intern at NIIT Foundation, Jul 2025 - Aug 2025 · 2 mos, Hyderabad, Telangana, India, Project Title: Secure Wireless Network Configuration – TechNova Headquarters. As a Cybersecurity Intern at TechNova Solutions, I designed and simulated a secure wireless network infrastructure for the company’s headquarters using Cisco Packet Tracer. This initiative was driven by the detection of unauthorized Wi-Fi access attempts, with the primary goal of strengthening enterprise network security and preventing future intrusions. Key Contributions: Configured a static WAN IP to ensure consistent and reliable internet connectivity. Deployed a secure SSID protected with WPA2 encryption to safeguard wireless communications. Implemented MAC address filtering, restricting network access exclusively to pre-authorized devices. Enhanced router-level security by replacing default administrative credentials with strong, unique passwords. Conducted simulations and penetration tests within Cisco Packet Tracer to validate the effectiveness of all security measures. This project reinforced my hands-on expertise in wireless network security, while sharpening my understanding of access control, encryption standards, and enterprise-grade protection mechanisms in a simulated corporate environment. Excited to keep building on these skills, grow further in cybersecurity & network security, and explore new opportunities to apply them.

Customer Operations Specialist H.O.V {High Order Value} at Zomato, Jan 2025 - Mar 2025 · 3 mos, Leading backend operations for the High-Order Value (HOV) team, I orchestrate seamless delivery experiences by collaborating closely with logistics, delivery partners, and restaurants. Strong communication to foster effective partnerships and build collaborative relationships. Spearheaded the end-to-end management of High-Value Orders, VVIP Customers, IRCTC Train Orders, and Scheduled Orders, ensuring a seamless customer experience with minimal friction. Ensured clear, concise, and empathetic communication throughout the resolution process while demonstrating strong problem-solving and decision-making skills under pressure. Operated the OneSupport tool to troubleshoot real-time operational issues and contributed actionable product suggestions for improved Lifeline operations. Led complex escalation cases, handling supervisor-level calls to address sensitive customer concerns and resolve high-priority issues in the online ordering vertical. Successfully managed bulk orders and ensured timely fulfillment for high order value (HOV) clients, maintaining service excellence during peak hours and festive seasons. Contributed to special initiatives like “Unreasonable Hospitality” and “Surprise Ordering”, creating memorable customer experiences and boosting brand loyalty.

Customer Operations Specialist at Zomato, Sep 2024 - Jan 2025 · 5 mos, I thrive in fast-paced environments, consistently delivering exceptional results through: Strategic problem-solving to optimize delivery routes and address operational challenges. Proactive risk mitigation to ensure timely and safe order fulfillment. Strong communication to foster effective partnerships and build collaborative relationships.

Data Annotator at NVIDIA, Jul 2024 - Aug 2024 · 2 mos, Pune, Maharashtra, India, Data annotation,Worked with image annotation Projects like: 1) Polyline 2) Polygon 3) 2D Labelling 4)3D labelling 5) Lidar Linker 6) Scene labelling 7) Curation Creating 2D 3D bounding box Lidar marking know the overview of video labeling,Text labeling. Lidar markings, and labels for machine learning and AI applications.

Education

Diploma of Education, Civil Engineering, H.K.E.S Polytechnic college

Secondary Education, Science, Al-Sharay P.U College of Science