Headline

Installed Base Support Analyst - L1 @ Concentrix | Advisor Customer Support

About

I am a BCA graduate with hands-on experience in Python, Django, and SQL, currently working in an SLA-driven L1 support role within the NetApp process at Concentrix. In my current role, I handle data validation, product registration, entitlement verification, and access-related issue resolution. I work in structured ticketing environments where accuracy, SLA adherence, and clear documentation are critical. Alongside my professional experience, I am actively upskilling in: . REST API concepts and troubleshooting . HTTP status codes and authentication mechanisms . SaaS architecture basics . Cloud fundamentals (AWS EC2, S3, IAM) . Linux command-line operations I am looking to grow within a SaaS product-based environment where I can combine structured troubleshooting, system-level understanding, and customer-focused problem solving.

Location

Mysore

AI stack

claude code

claude

cursor

gemini

grok

notion

Work experience

Installed Base Support Analyst - L1 ( NetApp | Concentrix) at Concentrix, Mar 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, • Handle L1 support activities including data validation, product registration, entitlement verification, and access-related issue resolution. • Work within SLA-driven ticketing systems ensuring accurate and timely resolution. • Support authentication and role-based access control (RBAC) workflows. • Coordinate with internal technical teams for escalations beyond L1 scope. • Handle an average of 15+ tickets per day while maintaining SLA compliance.

Web Developer at Technext, Oct 2024 - Jan 2025 · 4 mos, Mysuru, Karnataka, India, 🚀 Excited to share my latest creation: Tech-Next! This website showcases innovative technology solutions and industry insights, designed to cater to tech enthusiasts and professionals alike. With a user-friendly interface and up-to-date content, Tech-Next is built to keep you ahead in the tech world. Feel free to explore and let me know your thoughts! 🌐💡

Web Developer at Chikkamagaluru Escapes, Oct 2024 - Nov 2024 · 2 mos, Mysuru, Karnataka, India, Designed and built a tourism website using WordPress, focusing on seamless user navigation and informative content. Integrated various plugins to enhance functionality, including booking systems for homestays and vehicle rentals. Utilized Canva for creating engaging images and designing a user-friendly interface, ensuring an attractive and responsive layout. Ensured a smooth, personalized experience for users exploring budget-friendly packages and exploring Chikkamagaluru’s natural beauty.

Digital Marketing Intern at Ansazz Global Pvt Ltd, Feb 2024 - Mar 2024 · 2 mos, Udayagiri, Mysuru, Karnataka, India, During my internship at Ansazz Global Pvt Ltd, a leading BPO and transcription company, I was responsible for managing and executing digital marketing campaigns. My primary focus was on leveraging Facebook Ads Manager to create targeted advertising campaigns. This involved identifying key demographics, crafting compelling ad copy, and designing visually engaging ads to attract potential clients. Through strategic use of analytics and performance metrics, I optimized ad performance to maximize reach and engagement. This led to a significant increase in website traffic and potential leads for the company's services. My experience at Ansazz Global Pvt Ltd enhanced my skills in digital marketing, data analysis, and campaign optimization. It was a valuable opportunity to apply theoretical knowledge in a practical setting, contributing to the company's growth and success.

Web Developer at Mysore Tiffin Services, Jan 2024 - Mar 2024 · 3 mos, India, I recently developed and launched a dynamic web-based application, Mysore Tiffin Services, using WordPress and WooCommerce. This project is a comprehensive food service platform designed to streamline the ordering process for customers and enhance the operational efficiency of the service provider. The website is built on the robust foundation of WordPress, providing a flexible and user-friendly content management system. By leveraging WooCommerce, I integrated powerful e-commerce functionalities that allow for seamless order placement, tracking, and management. This setup ensures that customers can easily browse menus, customize their orders, and make secure payments online. A key feature of this project is its responsiveness and accessibility. The website is optimized for various devices, ensuring a smooth user experience whether accessed via desktop, tablet, or smartphone. This is particularly important for a food service application, where customers often place orders on-the-go. In addition to its customer-facing features, Mysore Tiffin Services includes a robust backend system for the business. This system allows the service provider to efficiently manage orders, track inventory, and handle customer inquiries. The integration of automated email notifications and real-time order updates enhances communication between the service provider and customers. Overall, this project showcases my ability to develop full-featured web applications that combine user-centric design with powerful backend functionality. The successful launch and operation of Mysore Tiffin Services highlight my skills in web development, e-commerce integration, and project management.

Education

BCA, Computer Science, St. Philomena's College, Bannimantap

PCMB, Science, St.Philominas Pre-University College , Bannimantap