---
title: "Mohammed Shumail Sayyed - Sales Development Representative (Enterprise) in Mumbai | Tal"
description: "Meet Mohammed Shumail Sayyed, Operations Associate | SaaS Revenue Operations | Process Optimization | Customer Lifecycle Management | B2B Growth based in Mumbai."
image: "https://tal.club/meet/mohammed-shumail/share-image"
---

# Mohammed Shumail Sayyed on Tal

## Headline

Operations Associate \| SaaS Revenue Operations \| Process Optimization \| Customer Lifecycle Management \| B2B Growth

## About

I build the systems and processes that turn revenue goals into repeatable outcomes\. Over the past 2\+ years, I’ve worked across SaaS and enterprise environments — coaching and enabling sales teams, managing customer retention and expansion operations, and driving enterprise pipeline for a fast\-growing SaaS startup\. My edge is operational: I don’t just hit targets, I study why things work, document what’s repeatable, and fix what’s leaking\. What I bring to an Operations role: → Revenue Operations — pipeline visibility, CRM hygiene, and sales process design → Customer Lifecycle Management — onboarding flows, retention strategy, and churn reduction → Team Enablement — trained and coached sales teams, reducing ramp time and standardizing process → Cross\-functional execution — comfortable working between sales, CS, and leadership → Performance tracking — KPI monitoring, identifying bottlenecks, and iterating on process I’m drawn to fast\-moving SaaS companies and startups where operations is the engine behind growth — not a support function\. If you’re building out your ops function or scaling a GTM team, let’s connect\.

## Location

Mumbai

## Work experience

Sales Development Representative \(Enterprise\) at DoubleTick, Dec 2025 \- Present · 7 mos, Mumbai, Enterprise pipeline and go\-to\-market operations for a WhatsApp Business API SaaS platform\. • Own end\-to\-end outbound motion for enterprise accounts — prospecting, qualification, and pipeline management — with strong CRM discipline across all stages • Collaborate directly with the founding team on GTM process design, refining qualification criteria and outreach workflows based on conversion data • Track funnel metrics to surface drop\-off points and improve stage\-to\-stage progression • Operate in a high\-ownership startup environment contributing to ops and strategy beyond individual quota

Sales Associate at Accenture, Feb 2025 \- Dec 2025 · 11 mos, Mumbai, Customer retention and account operations for a large\-scale telecom client, managing high\-volume customer interactions within structured operational frameworks\. • Executed retention and expansion workflows, reducing churn through consultative conversations and tailored solutions • Operated within strict quality and SLA frameworks, consistently exceeding operational KPIs across volume, satisfaction, and revenue • Identified recurring patterns in customer escalations and fed insights to leadership to improve process flows and scripting • Recognized for top retention performance in a competitive, metrics\-driven environment

Sales Coach and trainer at Firstsource, May 2024 \- Jan 2025 · 9 mos, Mumbai, Performance operations and sales enablement for a high\-volume telecom sales division\. • Coached sales representatives on process execution, translating SOPs into daily behaviors that improved team consistency and output • Analysed individual performance data to diagnose skill gaps and design targeted coaching — measurably reducing new hire ramp time • Served as the operational link between frontline reps and leadership, flagging inefficiencies and standardizing best practices • Supported QA and compliance workflows across the team, ensuring consistent process adherence under tight performance standards

Senior Customer Service Representative at Firstsource, Dec 2023 \- Jan 2025 · 1 yr 2 mos, Mumbai, Maharashtra, India

Social Media Marketing Intern at Dr\.naturals, Nov 2023 \- Dec 2023 · 2 mos, Mumbai, Maharashtra, India, As a social media marketing intern at Dr\. Naturals, I crafted engaging content to enhance the brand's online presence\. I managed various platforms, devised creative campaigns, and analyzed metrics to optimize strategies\. Collaborating with the team, I contributed to building a cohesive digital identity, fostering brand loyalty\. This experience honed my skills in content creation, analytics, and teamwork, providing valuable insights into the dynamic world of social media marketing\.

## Education

Bachelor of management studies, Business, Management, Marketing, and Related Support Services, Bhavans College

[View the original profile](https://tal.club/meet/mohammed-shumail)

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