Headline

Operations Associate | SaaS Revenue Operations | Process Optimization | Customer Lifecycle Management | B2B Growth

About

I build the systems and processes that turn revenue goals into repeatable outcomes. Over the past 2+ years, I’ve worked across SaaS and enterprise environments — coaching and enabling sales teams, managing customer retention and expansion operations, and driving enterprise pipeline for a fast-growing SaaS startup. My edge is operational: I don’t just hit targets, I study why things work, document what’s repeatable, and fix what’s leaking. What I bring to an Operations role: → Revenue Operations — pipeline visibility, CRM hygiene, and sales process design → Customer Lifecycle Management — onboarding flows, retention strategy, and churn reduction → Team Enablement — trained and coached sales teams, reducing ramp time and standardizing process → Cross-functional execution — comfortable working between sales, CS, and leadership → Performance tracking — KPI monitoring, identifying bottlenecks, and iterating on process I’m drawn to fast-moving SaaS companies and startups where operations is the engine behind growth — not a support function. If you’re building out your ops function or scaling a GTM team, let’s connect.

Location

Mumbai

Work experience

Sales Development Representative (Enterprise) at DoubleTick, Dec 2025 - Present · 7 mos, Mumbai, Enterprise pipeline and go-to-market operations for a WhatsApp Business API SaaS platform. • Own end-to-end outbound motion for enterprise accounts — prospecting, qualification, and pipeline management — with strong CRM discipline across all stages • Collaborate directly with the founding team on GTM process design, refining qualification criteria and outreach workflows based on conversion data • Track funnel metrics to surface drop-off points and improve stage-to-stage progression • Operate in a high-ownership startup environment contributing to ops and strategy beyond individual quota

Sales Associate at Accenture, Feb 2025 - Dec 2025 · 11 mos, Mumbai, Customer retention and account operations for a large-scale telecom client, managing high-volume customer interactions within structured operational frameworks. • Executed retention and expansion workflows, reducing churn through consultative conversations and tailored solutions • Operated within strict quality and SLA frameworks, consistently exceeding operational KPIs across volume, satisfaction, and revenue • Identified recurring patterns in customer escalations and fed insights to leadership to improve process flows and scripting • Recognized for top retention performance in a competitive, metrics-driven environment

Sales Coach and trainer at Firstsource, May 2024 - Jan 2025 · 9 mos, Mumbai, Performance operations and sales enablement for a high-volume telecom sales division. • Coached sales representatives on process execution, translating SOPs into daily behaviors that improved team consistency and output • Analysed individual performance data to diagnose skill gaps and design targeted coaching — measurably reducing new hire ramp time • Served as the operational link between frontline reps and leadership, flagging inefficiencies and standardizing best practices • Supported QA and compliance workflows across the team, ensuring consistent process adherence under tight performance standards

Senior Customer Service Representative at Firstsource, Dec 2023 - Jan 2025 · 1 yr 2 mos, Mumbai, Maharashtra, India

Social Media Marketing Intern at Dr.naturals, Nov 2023 - Dec 2023 · 2 mos, Mumbai, Maharashtra, India, As a social media marketing intern at Dr. Naturals, I crafted engaging content to enhance the brand's online presence. I managed various platforms, devised creative campaigns, and analyzed metrics to optimize strategies. Collaborating with the team, I contributed to building a cohesive digital identity, fostering brand loyalty. This experience honed my skills in content creation, analytics, and teamwork, providing valuable insights into the dynamic world of social media marketing.

Education

Bachelor of management studies, Business, Management, Marketing, and Related Support Services, Bhavans College