Mohammed Shoeb Shaikh profile photo 1 on Tal

Mohammed Shoeb Shaikh

Programmer Analyst at Cognizant

Pune

10+ years of work experience

Cognizant
Jan 20215 yrs 7 mosPresent

Pune Division, Maharashtra, India

• Manage user provisioning and access permissions using Microsoft Entra ID • Support Azure Virtual Desktop (AVD) environment and user access management • Assist in management of Azure resources such as virtual machines and resource groups • Develop dashboards and reports using Power BI and Excel • Perform data analysis and operational reporting using SQL and Power Query • Monitor service metrics and generate SLA performance reports • Provide training and knowledge transfer sessions for new team members
Jeeves
Aug 20194 mosNov 2019

Pune, Maharashtra, India

·     Directed a team of 40 technicians, overseeing resource allocation and achieving 100% deadline compliance. ·     Designed Excel-based reporting tools, driving a 15% upsell increase through data-driven strategies. ·     Led training initiatives to enhance team performance and reporting accuracy. ·     Prepared and analyzed daily, weekly, and monthly reports for clients and management.
Amazon
Sep 201811 mosJul 2019

Pune, Maharashtra, India

·     Managed high-volume data logging (50+ daily incidents), maintaining 95% accuracy in ticketing systems. ·     Coordinated with teams to streamline issue resolution, ensuring timely escalations.
Wipro Limited
Oct 20113 yrs 4 mosJan 2015

Pune, Maharashtra, India

·     Supervised a 20-member team, developing SAP/Excel reports that reduced turnaround time by 25%. ·     Managed workload distribution and trained new hires, boosting team efficiency and data process adoption. ·     Recognized for leadership and technical expertise in reporting workflows.
vCustomer
Feb 20119 mosOct 2011

Pune, Maharashtra, India

• Oversaw data management for 500+ merchant accounts, achieving 98% accuracy through team coordination.

Mohammed’s AI Stack

aistudio
aistudio
antigravity
antigravity
lovable
lovable
n8n
n8n
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images

Education

HimalayanUniversity

Bachelor of Science - BS, Information Technology

HimalayanUniversity

20173 yrs2020

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Headline

Programmer Analyst at Cognizant

About

Azure Operations and Identity Management professional with experience supporting Microsoft Azure environments, user access administration using Microsoft Entra ID, and operational reporting. Skilled in Azure Virtual Desktop (AVD) support, identity and access management, and cloud infrastructure operations. Experienced in developing dashboards using Power BI, performing data analysis using SQL and Power Query, and generating operational and SLA reports to support business decision-making. Strong background in analyzing service performance data, identifying operational trends, and providing insights that improve service delivery and operational efficiency. Also experienced in mentoring new team members and delivering knowledge transfer sessions in enterprise environments.

Location

Pune

AI stack

aistudio

antigravity

lovable

n8n

ChatGPT

ChatGPT Images

Work experience

Programmer Analyst – Azure Operations & Analytics at Cognizant, Jan 2021 - Present · 5 yrs 7 mos, Pune Division, Maharashtra, India, • Manage user provisioning and access permissions using Microsoft Entra ID • Support Azure Virtual Desktop (AVD) environment and user access management • Assist in management of Azure resources such as virtual machines and resource groups • Develop dashboards and reports using Power BI and Excel • Perform data analysis and operational reporting using SQL and Power Query • Monitor service metrics and generate SLA performance reports • Provide training and knowledge transfer sessions for new team members

Team Lead at Jeeves, Aug 2019 - Nov 2019 · 4 mos, Pune, Maharashtra, India, · Directed a team of 40 technicians, overseeing resource allocation and achieving 100% deadline compliance. · Designed Excel-based reporting tools, driving a 15% upsell increase through data-driven strategies. · Led training initiatives to enhance team performance and reporting accuracy. · Prepared and analyzed daily, weekly, and monthly reports for clients and management.

Associate at Amazon, Sep 2018 - Jul 2019 · 11 mos, Pune, Maharashtra, India, · Managed high-volume data logging (50+ daily incidents), maintaining 95% accuracy in ticketing systems. · Coordinated with teams to streamline issue resolution, ensuring timely escalations.

Senior Associate - Pseudo Team Leader at Wipro Limited, Oct 2011 - Jan 2015 · 3 yrs 4 mos, Pune, Maharashtra, India, · Supervised a 20-member team, developing SAP/Excel reports that reduced turnaround time by 25%. · Managed workload distribution and trained new hires, boosting team efficiency and data process adoption. · Recognized for leadership and technical expertise in reporting workflows.

Customer Care Executive at vCustomer, Feb 2011 - Oct 2011 · 9 mos, Pune, Maharashtra, India, • Oversaw data management for 500+ merchant accounts, achieving 98% accuracy through team coordination.

Education

Bachelor of Science - BS, Information Technology, HimalayanUniversity