Mohammed S. profile photo 1 on Tal

Mohammed S.

Premier Support Associate

Bengaluru

2+ years of work experience

Consilio LLC
Dec 20254 mosMar 2026

Bangalore Urban

• Delivered enterprise-level client support, handling queries via chat, email, and calls with a focus on accuracy and resolution quality • Performed data analysis and issue investigation, identifying patterns in user problems and providing actionable insights • Ensured data validation, consistency, and accuracy across account setups, access requests, and project configurations • Managed user account administration, access provisioning, and engagement setup workflows • Created structured documentation and contributed to clear analytical communication and reporting • Collaborated with global stakeholders (US & EU), demonstrating teamwork and adaptability in flexible work schedules
[24]7.ai
Jul 20255 mosNov 2025

Bangalore Urban, Karnataka, India

Design, deploy, and manage Windows and macOS server environments Monitor system performance, availability, and capacity planning Lead incident management, root cause analysis, and preventive actions Implement and maintain virtualization platforms Manage Active Directory, DNS, DHCP, Group Policy Ensure system security, patching, and compliance standards Coordinate with L1/L2 and L3 teams when necessary Provide technical leadership and mentorship to junior engineers/new joinees Create and maintain system documentation and SOPs
[24]7.ai
Apr 20241 yr 8 mosNov 2025

Bengaluru, Karnataka, India

Key Responsibilities: Respond to customer queries via live chat or email in a professional, courteous, and timely manner. Understand customer needs and provide accurate information or resolve issues efficiently. Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone. Document all customer interactions clearly and concisely in the system. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain product knowledge and stay updated on service offerings, policies, and procedures. Meet performance metrics such as response time, resolution time, and customer satisfaction. Ensure a high level of customer satisfaction through proactive support and empathetic communication.
Karnataka Power Transmission Corporation Limited (KPTCL)
Sep 20216 mosFeb 2022

Bengaluru, Karnataka, India

I have worked here as a Student intern for a period of 6 Months wherein I learnt about the designing of substations and analysis of Line transmissions, switchgear, and circuit breakers. At the end of this Internship, I was able to make technical Reports and assessments which I had to submit to my academic Professors.

Education

Visvesvaraya Technological University

Bachelor of Technology - BTech, Electrical and Electronics Engineering

Visvesvaraya Technological University

Join Mohammed and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Mohammed S. on Tal

Headline

Premier Support Associate

About

Results-driven Technical Support Engineer with 2.2+ years of hands-on experience delivering L1 technical support to global customers across US-region clients in high-pressure, 24/7 SLA environments. I bring a strong foundation in incident management, root-cause troubleshooting, CRM platforms, and cloud fundamentals (AWS re/Start certified) — combined with consistently high CSAT and quality scores. I hold a B.Tech in Electrical & Electronics Engineering and have led engineering-level projects involving IoT and predictive analytics, which shaped my analytical thinking and cross-functional collaboration skills. I'm actively transitioning toward AI Prompt Engineering — with a growing interest in designing LLM-based workflows, system prompts, and AI-augmented support pipelines. I'm equally open to strong-fit roles in L2 Technical Support, Product Support, and Customer Success within IT, SaaS, Cloud, and AI companies. 📍 Based in Bangalore, India | Open to remote & international opportunities: Singapore, UAE, Australia, Canada, South Korea, the Netherlands, Southeast Asia & beyond. What drives me is simple: solving problems, learning fast, and delivering value. If you’re looking for someone who’s adaptable, customer-focused, technical, and always improving—let’s connect.I am eager to connect with professionals and organizations that value innovation, reliability, and continuous learning. Let’s collaborate to drive technology forward!

Location

Bengaluru

Work experience

Premier support associate at Consilio LLC, Dec 2025 - Mar 2026 · 4 mos, Bangalore Urban, • Delivered enterprise-level client support, handling queries via chat, email, and calls with a focus on accuracy and resolution quality • Performed data analysis and issue investigation, identifying patterns in user problems and providing actionable insights • Ensured data validation, consistency, and accuracy across account setups, access requests, and project configurations • Managed user account administration, access provisioning, and engagement setup workflows • Created structured documentation and contributed to clear analytical communication and reporting • Collaborated with global stakeholders (US & EU), demonstrating teamwork and adaptability in flexible work schedules

Senior System Engineer at [24]7.ai, Jul 2025 - Nov 2025 · 5 mos, Bangalore Urban, Karnataka, India, Design, deploy, and manage Windows and macOS server environments Monitor system performance, availability, and capacity planning Lead incident management, root cause analysis, and preventive actions Implement and maintain virtualization platforms Manage Active Directory, DNS, DHCP, Group Policy Ensure system security, patching, and compliance standards Coordinate with L1/L2 and L3 teams when necessary Provide technical leadership and mentorship to junior engineers/new joinees Create and maintain system documentation and SOPs

Technical Support Advisor at [24]7.ai, Apr 2024 - Nov 2025 · 1 yr 8 mos, Bengaluru, Karnataka, India, Key Responsibilities: Respond to customer queries via live chat or email in a professional, courteous, and timely manner. Understand customer needs and provide accurate information or resolve issues efficiently. Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone. Document all customer interactions clearly and concisely in the system. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain product knowledge and stay updated on service offerings, policies, and procedures. Meet performance metrics such as response time, resolution time, and customer satisfaction. Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Student Intern at Karnataka Power Transmission Corporation Limited (KPTCL), Sep 2021 - Feb 2022 · 6 mos, Bengaluru, Karnataka, India, I have worked here as a Student intern for a period of 6 Months wherein I learnt about the designing of substations and analysis of Line transmissions, switchgear, and circuit breakers. At the end of this Internship, I was able to make technical Reports and assessments which I had to submit to my academic Professors.

Education

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Visvesvaraya Technological University