Headline

MBA (Finance) | 3+ Years at Amazon | Remote Customer Support & Finance Enthusiast | Open to Global & Remote Roles

About

I’m a customer-focused professional with over 3 years of experience at Amazon, currently pursuing an MBA in Finance. I’ve developed strong skills in communication, problem-solving, and mentoring new hires (SME role), while also building a solid understanding of financial processes. I’m actively seeking remote or hybrid roles in finance, customer success, or global support — with a focus on growth, learning, and delivering real value to the team and customers. I'm fluent in English, Hindi, and Telugu, and confident in using tools like Excel, CRM systems, and Microsoft Office

Location

Hyderabad

Work experience

Customer Service Associate at Amazon development center india, Aug 2022 - Present · 3 yrs 11 mos, Hyderabad, Telangana, India, • Resolved 80+ customer issues daily across global retail channels • Supported and mentored new hires as a Subject Matter Expert (SME) • Maintained 95%+ customer satisfaction consistently • Utilized CRM tools, dashboards, and internal workflows for resolution tracking

Customer Service Associate at QCONNECT SOLUTIONS LIMITED, May 2022 - Aug 2022 · 4 mos, Hyderabad, Telangana, India, • Handled inbound customer calls and resolved technical/product-related queries • Met KPIs and resolution targets consistently • Maintained records of customer interactions and feedback

Education

Master of Business Administration - MBA, Finance, General, Andhra university

Bachelor of Arts - BA, Political Science and Government, Dr. B. R. Ambedkar Open University, Hyderabad