mohammed Rasheed Yahya profile photo 1 on Tal

mohammed Rasheed Yahya

E-commerce Manager with 10+ years of experience | Customer Engagement Through Strategic Online Initiatives| Trained Flipkart and Amazon -Blinkit-Zepto-Swiggy|Logistics Expert | Warehouse & Fulfillment

Greater Bengaluru Area

10+ years of work experience

WareIQ
Apr 20242 yrs 6 mosPresent

• E-commerce Operations: Manage end-to-end marketplace operations, including product onboarding, catalog management, pricing, promotions, order processing, and customer experience. • Product Listing Optimization: Create and optimize high-quality product listings with SEO-driven titles, bullet points, descriptions, and backend keywords to improve search rankings, visibility, and conversion rates. • Logistics & Supply Chain Management: Lead first-mile, middle-mile, and last-mile logistics operations, courier management, transportation planning, dispatch, reverse logistics (RTV), and fulfillment optimization. • Quick Commerce Operations: Manage daily operations across Zepto, Blinkit, Swiggy Instamart, and other quick commerce platforms, ensuring high fill rates, inventory accuracy, SLA compliance, and fast order fulfillment. • Warehouse Management: Oversee warehouse operations, including inbound processing, GRN, quality checks, put-away, inventory storage, picking, packing, dispatch, cycle counting, stock audits, and process optimization. • Inventory Management: Plan and control inventory to maintain optimal stock levels, reduce stock-outs and overstock situations, improve inventory turnover, and maximize fulfillment efficiency. • Order Management: Handle complete order lifecycle management across multiple sales channels, ensuring accurate processing, timely dispatch, and superior customer satisfaction. • Strategic Planning: Develop and execute e-commerce growth strategies focused on increasing sales, improving operational efficiency, strengthening brand visibility, and enhancing customer retention. • Performance Management: Implement KPI dashboards and performance tracking systems that improve productivity, operational transparency, and team accountability. • Training & Leadership: Train, mentor, and lead cross-functional teams on marketplace operations, warehouse processes, logistics best practices, and continuous process improvement.
WareIQ
Jan 20224 yrs 9 mosPresent

Flipkart
Jan 20193 yrsDec 2021

Bangalore Urban, Karnataka, India

As a Customer Service Specialist and Team Lead at Flipkart Seller Support, I oversee a dynamic team dedicated to providing exceptional support to our seller partners. My role encompasses a blend of hands-on customer service, team management, and strategic process improvement. -Team Leadership: Supervise and mentor a team of customer support representatives, promoting a collaborative atmosphere that enhances individual performance and team cohesion. -Customer Support: Address seller inquiries and resolve issues promptly, ensuring a seamless experience for our partners on the platform. -Seller Onboarding: Facilitate the onboarding process for new sellers, guiding them through registration, listing products, and understanding platform policies to ensure a successful launch. -Order Management and Inventory Management: Support & Training: Provide ongoing support to sellers regarding platform features, order inquiries, and inventory issues. Conduct training sessions to enhance seller understanding of tools and resources.
Vijaya Bank
May 201711 mosMar 2018

Bengaluru, Karnataka, India

-Cash Handling: Processed customer transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and adherence to banking regulations. -Customer Service: Assisted customers with inquiries regarding their accounts, provided information on banking products, and resolved issues promptly to enhance customer satisfaction. -Transaction Management: Balanced cash drawers daily and prepared reports on transactions, ensuring discrepancies were addressed and resolved. -Customer Assistance: Responded to customer inquiries via phone, email, and in-person, providing accurate information about accounts, transactions, and banking services.
Fedility Soft Solutions
Apr 20141 yr 10 mosJan 2016

Bangalore Urban, Karnataka, India

mohammed’s AI Stack

gemini
gemini

Education

Alva's College, Moodabidri, Karnataka

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

Alva's College, Moodabidri, Karnataka

20152 yrs2017

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Headline

E-commerce Manager with 10+ years of experience | Customer Engagement Through Strategic Online Initiatives| Trained Flipkart and Amazon -Blinkit-Zepto-Swiggy|Logistics Expert | Warehouse & Fulfillment

Location

Greater Bengaluru Area

AI stack

gemini

Work experience

Manager at WareIQ, Apr 2024 - Present · 2 yrs 6 mos, • E-commerce Operations: Manage end-to-end marketplace operations, including product onboarding, catalog management, pricing, promotions, order processing, and customer experience. • Product Listing Optimization: Create and optimize high-quality product listings with SEO-driven titles, bullet points, descriptions, and backend keywords to improve search rankings, visibility, and conversion rates. • Logistics & Supply Chain Management: Lead first-mile, middle-mile, and last-mile logistics operations, courier management, transportation planning, dispatch, reverse logistics (RTV), and fulfillment optimization. • Quick Commerce Operations: Manage daily operations across Zepto, Blinkit, Swiggy Instamart, and other quick commerce platforms, ensuring high fill rates, inventory accuracy, SLA compliance, and fast order fulfillment. • Warehouse Management: Oversee warehouse operations, including inbound processing, GRN, quality checks, put-away, inventory storage, picking, packing, dispatch, cycle counting, stock audits, and process optimization. • Inventory Management: Plan and control inventory to maintain optimal stock levels, reduce stock-outs and overstock situations, improve inventory turnover, and maximize fulfillment efficiency. • Order Management: Handle complete order lifecycle management across multiple sales channels, ensuring accurate processing, timely dispatch, and superior customer satisfaction. • Strategic Planning: Develop and execute e-commerce growth strategies focused on increasing sales, improving operational efficiency, strengthening brand visibility, and enhancing customer retention. • Performance Management: Implement KPI dashboards and performance tracking systems that improve productivity, operational transparency, and team accountability. • Training & Leadership: Train, mentor, and lead cross-functional teams on marketplace operations, warehouse processes, logistics best practices, and continuous process improvement.

Assistant Manager at WareIQ, Jan 2022 - Present · 4 yrs 9 mos

Team Lead Manager at Flipkart, Jan 2019 - Dec 2021 · 3 yrs, Bangalore Urban, Karnataka, India, As a Customer Service Specialist and Team Lead at Flipkart Seller Support, I oversee a dynamic team dedicated to providing exceptional support to our seller partners. My role encompasses a blend of hands-on customer service, team management, and strategic process improvement. -Team Leadership: Supervise and mentor a team of customer support representatives, promoting a collaborative atmosphere that enhances individual performance and team cohesion. -Customer Support: Address seller inquiries and resolve issues promptly, ensuring a seamless experience for our partners on the platform. -Seller Onboarding: Facilitate the onboarding process for new sellers, guiding them through registration, listing products, and understanding platform policies to ensure a successful launch. -Order Management and Inventory Management: Support & Training: Provide ongoing support to sellers regarding platform features, order inquiries, and inventory issues. Conduct training sessions to enhance seller understanding of tools and resources.

Cashier at Vijaya Bank, May 2017 - Mar 2018 · 11 mos, Bengaluru, Karnataka, India, -Cash Handling: Processed customer transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and adherence to banking regulations. -Customer Service: Assisted customers with inquiries regarding their accounts, provided information on banking products, and resolved issues promptly to enhance customer satisfaction. -Transaction Management: Balanced cash drawers daily and prepared reports on transactions, ensuring discrepancies were addressed and resolved. -Customer Assistance: Responded to customer inquiries via phone, email, and in-person, providing accurate information about accounts, transactions, and banking services.

Accountant at Fedility Soft Solutions, Apr 2014 - Jan 2016 · 1 yr 10 mos, Bangalore Urban, Karnataka, India

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, Alva's College, Moodabidri, Karnataka