Headline

Lead Product Manager @ TechnoMile | AI in B2B SaaS | Building Copilots & AI Agents for CLM

About

I’m a product leader with ~10 years of experience building and scaling mainly B2B SaaS with some experience in B2C platforms at the intersection of AI, strategy, technology, and execution. My work has focused on transforming complex, regulation-heavy domains into intuitive, scalable, and revenue-driving products. Currently, I lead product strategy for an enterprise B2B SaaS platform serving 200+ customers across US federal contracting in aerospace & defence sectors. I own the end-to-end lifecycle from customer discovery and roadmap definition to delivery and GTM alignment working closely with engineering, design, sales, and leadership. A large part of my recent work involves building copilots and AI agents including launching an LLM-powered document ingestion and a conversational AI copilot that not only helped customers but also unlocking new upsell opportunities paving way to adopt and finding value in the new generation vertical AI agents. Previously, I led global product initiatives for large-scale procurement and contract lifecycle platforms, rolling out solutions across 100+ countries and driving significant improvements in turnaround time, accuracy, automation and governance. I’ve also worked in high-growth consumer tech, where I combined product thinking with operations and business strategy to reduce revenue leakage, improve customer experience, and scale teams and processes. Earlier in my career, I worked on large-scale telecom infrastructure, which shaped my approach to systems thinking, reliability, and data-driven decision-making—principles I continue to apply in software products today. Across roles, I’m known for: * Translating ambiguous business problems into clear product strategy and execution plans * Building scalable platforms across AI (copilots & AI agents), data, integrations, and workflows * Partnering deeply with stakeholders to balance speed, quality, and long-term vision * Driving measurable outcomes—revenue growth, efficiency gains, and customer impact I hold an MBA from IIM Udaipur and a B.Tech from NIT Calicut, and I enjoy working on products where complexity, scale, and real-world impact come together.

Location

India

AI stack

claude

codex

github copilot

mcp

notebooklm

Microsoft Copilot

Work experience

Lead Product Manager at TechnoMile, Jan 2022 - Aug 2026 · 4 y 7 mo, Remote, Client: US Govt Contractors | Product Suite: US GovCon | Products: Contract Lifecycle, Agreement & Proposal Management, Copilots & AI Agents Product Strategy & Lifecycle Management | B2B SaaS | Copilots & AI Agents • Drove end-to-end product strategy for US GovCon Suite by aligning cross-functional teams across engineering, UI/UX, customer success, sales and marketing to deliver copilots and AI agents for contract management capabilities serving 200+ enterprise clients • Generated 60% of company revenue with 30% YOY growth by owning the complete US GovCon product from opportunity discovery through award processes, establishing an industry benchmark as recognised by Accenture Federal for government contractors. • Accelerated customer acquisition by 30+ qualified enterprise prospects through keynote presentation at TechnoMile's conference in Virginia, showcasing product roadmap and live demonstrations that strengthened market positioning in Aerospace & Defence sectors. • Reduced contract TAT from 5 days to under 3 minutes by spearheading LLM-powered intelligent ingestion using OCR and Gen AI, eliminating manual labor while creating new upsell opportunities through independent product capabilities like copilots & AI agents. • Enabled seamless enterprise deployment across Salesforce and Microsoft Dynamics 365 CRM platforms by defining multi-platform SaaS architecture and API integrations with ERPs and other systems reducing client customisation efforts by 60%. • Established scalable DevOps practices and Agile delivery framework using Azure by implementing end-to-end product management processes with Scrum methodology, improving release velocity by 50% and product reliability for the fastest-growing product portfolio.

Senior Product Manager - Management Consultant at Thoucentric, Jan 2019 - Jan 2022 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Client: Unilever | Product: iCAT (intelligent Contract Automation Tool) Product Strategy & Management: - Gather requirements and act as a liaison between Business and Tech in creating a cloud-based Intelligent Contract Automation Tool (SaaS) - Managed the product end to end from conceptualizing and creation of user journeys till the implementation of the MVP - Analyzing usage of the tool to identify gaps in MVP and using user feed backs to improve & recommend process improvements - Collaborate with product designers & solution architects for design documents, data flow diagrams and wire-frame prototypes - Product delivery was done with Agile methodology which helped in timely tracking of all the issues and enhancements using Jira Program Management: - Stakeholder management by understanding business pain points, goals, analyse & assist with cases and cost benefit analysis - Controlled $20 billion direct material spend annually with 1500+ procurement professionals which churns 120K+ contracts yearly - Lead the UAT and deployment in 6 countries - interacted with buyers from Sri-Lanka, India, Pakistan, Nepal, Ethiopia & Nigeria - Orchestrated with customer support team to oversee customer grievance resolution and trouble shoot in case of escalations - Coordinated with development teams for solution development, system-integration, test planning, UAT & product delivery Supply Chain Optimization (Procurement): - Digital Transformation of the contracting process in procurement across the globe providing training to users in 100+ geographies - Turnaround time has reduced to < 2 days, compared to 10 days earlier, while First Time Right (FTR) info increased to 99.7% - Change Management of the existing contract life-cycle management process in procurement with proper data migration process - Reduced manual activity, effort and time across the entire universe involved in contracting without compromising on quality

Associate General Manager - Product Operations (Business) at Toppr, Apr 2018 - Nov 2018 · 8 mos, Mumbai Area, India, Products: Darwin Box | Zoho CRM | Internal Sales CRM Core Responsibilities: - Leading the business support team of 41 in the customer facing department that helps solves customer queries - Driving the team to improve the metrics like CSAT, ASAT, RES%, NPS, MAU etc. and help retain customers - Managing the leakage to track the progress and gaps that affects the company, through customer retention - Engaging all the agents and employees of the organization in delivering higher revenue optimizing costs Process Design & Improvement: - Designed the workflow of the SD card process for the end customers and the ticketing process for agents - Built and implemented the entire HR processes from scratch and rolled across PAN India within 2 months - Created the templates for sheets, trackers, SoPs and instruction guides for all the departments and processes - Delivered the pitch template for the customer outreach executive helping in bringing more customers onboard - Launched the Customer Support weekly for the higher management to track the progress and identify gaps - Improvement in the quality of workforce by designing a new process test increasing CSAT and ASAT to 90% Product Efficiency: - Planned and executed the steps to reduce the refund rates by 80% from current rate saving 89 lakhs of revenue - Reduction in FRT by 67% to 1 min and MRT by 75% to 1 min against the industry average standard of 2 mins - Service level of incoming was improved to 90% in 15s surpassing the industry benchmark of 80% in 120s - Closure turn-around time of closing the issue reduced by 50% to 3.5d and verification rate from 72% to 90% Automation: - Business Operations incentive calculations automated for all 500 associates and 100 leaders in the sales org - HR process end to end automation providing a centralized solution bringing in 50% more operational efficiency - Process test is automated on a monthly basis and SD card customer facing process is automated on a daily basis

Digital Marketing - Product Marketing Strategy at SP Sysnet - ICT Solution Provider, Jul 2017 - Oct 2017 · 4 mos, Singapore, Products: All SP Sysnet offerings - Formulated the Digital Marketing Strategy to increase the online presence of SP Sysnet for improved visibility. - Understanding the IT industry in Singapore and identify the key digital strategies to implement effectively. - Examine SP Sysnet’s digital presence among the competitors in the IT Infrastructure & Solutions industry. - Finding the feasibility to increase the digital presence across various digital channels to improve the presence. - Launched text ad and display ad campaigns on LinkedIn to improve the Lead generation of SP Sysnet.

Sales & Marketing - Product Sales Strategy at United Breweries Ltd., Apr 2017 - May 2017 · 2 mos, Hyderabad Area, India, Product: Kingfisher Ultra - Understanding of Beer Industry and the complete portfolio of United Breweries across all market segments. - Visited more than 200 outlets across all the channels (lager) to understand the market along with Brewery visit. - Designed questionnaire separately for consumers and traders to understand the touch points & preferences. - Comparative study of the competitors in the Super Premium Segment (Lager) to improve the offerings. - Identified the triggers and barriers for both traders and consumers of Kingfisher Ultra in Hyderabad market. - Recommended the growth strategy to improve the present sales of Kingfisher Ultra and sustain in the market.

Deputy Manager - Product QA at Jio, Jun 2014 - Jun 2016 · 2 y, Navi Mumbai

Education

Master of Business Administration - MBA, Sales, Marketing, Analytics, General Management, Indian Institute of Management Udaipur

Bachelor of Technology (B.Tech.), Electronics and Communication Engineering, National institute of technology Calicut