Headline

Open to work

Location

Bengaluru

AI stack

claude code

deepseek

gemini

github copilot

ChatGPT

Microsoft Copilot

Work experience

Technical Support Engineer at Quinnox, Aug 2025 - Mar 2026 · 8 mos, Handling end-user queries related to hardware, software, and network issues. Providing technical support for various client applications and enterprise tools. Troubleshooting system, application, and connectivity issues to ensure minimal downtime. Installing, configuring, and maintaining desktops, laptops, printers, and peripheral devices. Assisting users with password resets, account access, and Active Directory management. Coordinating with cross-functional teams to resolve escalated technical incidents. Monitoring ticketing systems and ensuring timely resolution as per SLA guidelines. Performing remote support using Remote Desktop and other support software. Documenting technical issues and solutions for knowledge base and future reference.

Customer Service Representative at Startek, Jan 2025 - Jun 2025 · 6 mos, Bengaluru, • Handled seller queries and provided support on Flipkart’s platform, ensuring resolution of issues related to orders, listings, payments and returns . • Maintained high customer satisfaction through effective communication and issue resolution. • Collaborated with internal teams to streamline support processes and improve service efficiency.

Education

Master of Computer Applications - MCA, Computer and Information Sciences and Support Services, St. Francis College Bengaluru

Bachelor of Computer Applications, Computer Science, The oxford college of engineering