Mohammed Ovais profile photo 1 on Tal

Mohammed Ovais

Talent Acquisition Specialist | Driver Recruitment | CDL & Non-CDL Hiring | Candidate Experience | Recruitment Operations |

Bengaluru

4+ years of work experience

Accenture in India
Jun 20266 mosPresent

India

Talent Acquisition Specialist | Driver’s Recruitment Support Responsible for managing end-to-end recruitment operations for CDL and Non-CDL driver positions across the United States. Support candidates throughout the hiring lifecycle, including application review, qualification screening, virtual tours, road test scheduling, orientation scheduling, document collection, background verification, compliance requirements, and onboarding activities. Key responsibilities include: * Assisting candidates through the complete recruitment workflow from application to hire. * Managing road test and orientation scheduling while ensuring compliance with hiring timelines. * Supporting background checks, medical examination requirements (MEC/DOT), and licensing verification. * Coordinating candidate communications through calls, emails, and SMS outreach. * Reviewing driver qualifications, license class requirements, and regulatory compliance standards. * Troubleshooting application issues and guiding candidates through onboarding documentation. * Collaborating with hiring managers and operational teams to ensure timely hiring and workforce readiness. * Maintaining accurate records in recruitment and applicant tracking systems.
First Advantage
Jan 20264 mosApr 2026

EMEA

Role Description: Worked in background verification operations, specializing in employment history validation, candidate screening, professional credential verification, and compliance checks for various organizations. Responsible for analysing candidate-provided information, coordinating with previous employers and HR departments, and validating employment records to ensure accuracy, authenticity, and compliance with client-specific verification requirements. Key Responsibilities: Conducted employment background verification by validating candidates' previous employment details, job titles, employment tenure, and organizational records. Analysed candidate-provided information against employer-confirmed records to identify discrepancies and inconsistencies. Coordinated with previous employers, HR representatives, and authorized organizational contacts to authenticate employment history. Reviewed employment documents, experience letters, relieving letters, and supporting records to establish the accuracy of candidate information. Investigated verification discrepancies and followed up with relevant stakeholders to obtain clarification and supporting evidence. Maintained accurate verification records, case updates, and documentation within internal background screening systems. Prepared and processed employment verification reports based on validated information and established screening guidelines. Managed multiple verification cases simultaneously while ensuring accuracy, confidentiality, and adherence to turnaround time (TAT) requirements. Followed client-specific verification procedures, data protection standards, and compliance requirements throughout the screening process. Monitored case progress and verification outcomes to support timely completion and operational quality standards.
Concentrix
Jun 20257 mosDec 2025

APAC

Role Description: Supported American Express customers in US financial services operations, Specializing in credit card account management, transaction analysis, billing dispute resolution, and payment-related services. Responsible for reviewing customer account information, investigating transaction discrepancies, resolving billing concerns, and providing accurate financial account support while ensuring compliance with established policies and data confidentiality standards. Key Responsibilities: Analysed customer credit card accounts, transaction histories, billing statements, and payment records to investigate financial queries. Reviewed disputed transactions and billing discrepancies to identify inconsistencies and determine appropriate resolution procedures. Investigated payment failures, unauthorized transaction concerns, account irregularities, and card-related issues. Assisted customers with payment-related queries, account adjustments, card servicing requests, and billing clarification. Evaluated account-level information to identify potential discrepancies and ensure accurate resolution of financial concerns. Maintained accurate customer account records, transaction-related notes, and case documentation across internal CRM systems. Handled sensitive financial and personal information while adhering to American Express security, privacy, and compliance requirements. Monitored case resolution progress and ensured customer requests were addressed within defined turnaround times and service-level agreements. Coordinated with relevant internal teams to investigate complex financial issues and facilitate timely resolutions. Maintained service quality, productivity, and customer satisfaction standards in a high-volume financial services environment.
Cognizant
Dec 20222 yrs 6 mosMay 2025

Bangalore Urban

Role Description – Senior Process Executive Worked in the US Healthcare Payer domain, specializing in medical claims adjudication, financial validation, and payment processing. Responsible for reviewing and auditing healthcare claims against insurance policy guidelines, provider contracts, eligibility criteria, and reimbursement rules to ensure accurate claim outcomes. Key Responsibilities: Performed detailed analysis and auditing of medical claims to validate accuracy, eligibility, coverage, and reimbursement amounts before payment processing. Analysed claim-level data, including billed amounts, allowed amounts, contractual adjustments, deductibles, copayments, and coinsurance. Evaluated claims against payer policies, benefit structures, provider contracts, and medical billing guidelines to determine appropriate payment outcomes. Identified discrepancies, billing irregularities, duplicate claims, and potential payment inaccuracies through systematic claim reviews. Executed claims adjudication and payment processing while ensuring compliance with established business rules and operational guidelines. Investigated claim exceptions and discrepancies, performing root-cause analysis to determine reasons for incorrect payments, denials, or processing errors. Maintained data accuracy and documentation while handling high-volume healthcare claims within defined productivity and quality benchmarks. Monitored processing accuracy, turnaround time (TAT), and quality metrics to support operational efficiency and continuous improvement. Ensured compliance with HIPAA regulations and US healthcare payer policies while handling confidential patient and provider information.
Accenture
Jun 20227 mosDec 2022

• Provided business and operational support to US-based truck drivers, assisting with route allocations and transportation-related activities. • Supported drivers who encountered route or travel-related issues and helped coordinate resolutions to minimize operational disruptions. • Coordinated with relevant operational teams to address driver concerns and resolve route-allocation discrepancies. • Maintained driver-related information and operational records while supporting smooth day-to-day logistics operations. • Communicated with drivers and internal teams to ensure timely resolution of logistics and route-related concerns. Key Responsibilities: Analysed driver and transportation-related information to support accurate route allocation and operational planning. Reviewed and validated route assignments, driver details, and logistics records to maintain data accuracy and operational consistency. Monitored route allocation activities and identified discrepancies that could impact transportation schedules and delivery operations. Investigated operational exceptions, identified underlying issues, and coordinated resolutions with dispatch and logistics teams. Maintained and updated operational records, driver information, and route-related data across internal systems. Evaluated route-related requests and operational requirements to support efficient resource allocation and workflow management. Coordinated with cross-functional teams to resolve transportation bottlenecks and improve operational turnaround time. Ensured adherence to logistics business rules, standard operating procedures, and established service-level agreements (SLAs). Supported process efficiency through accurate information management, exception tracking, and operational issue resolution.

Mohammed’s AI Stack

anthropic apis
anthropic apis
claude
claude
cursor
cursor
grok
grok
notion
notion
openai
openai

Education

Sri Krishnadevaraya University

Bachelor's degree, Computer Science

Sri Krishnadevaraya University

20212 yrs2023

Government PU College

Join Mohammed and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Mohammed Ovais on Tal

Headline

Talent Acquisition Specialist | Driver Recruitment | CDL & Non-CDL Hiring | Candidate Experience | Recruitment Operations |

About

Results-driven Customer Operations and Business Support Professional with 5+ years of experience across international customer service, U.S. healthcare operations, recruitment support, and business process management. Experienced in handling complex customer interactions, supporting end-to-end operational workflows, claims adjudication, healthcare processes, and recruitment coordination. Strong understanding of U.S. healthcare payer and provider operations, with experience working in international voice and non-voice environments. Core competencies include: * International Customer Service & Client Relationship Management * U.S. Healthcare Operations & Claims Adjudication * Recruitment Support & Talent Acquisition Operations * Business Process Management & Operational Support * Quality Assurance, SLA Management & Performance Metrics * CRM, Salesforce, Genesys & Microsoft Office Recognized for strong communication, problem-solving, adaptability, and the ability to manage high-volume operations while maintaining accuracy, quality, and service standards. I am interested in opportunities that allow me to leverage my experience in Customer Operations, Business Operations, Healthcare Operations, HR Operations, and Process Management, while continuing to grow professionally and take on greater responsibilities.

Location

Bengaluru

AI stack

anthropic apis

claude

cursor

grok

notion

openai

Work experience

Onboarding Specialist at Accenture in India, Jun 2026 - Present · 6 mos, India, Talent Acquisition Specialist | Driver’s Recruitment Support Responsible for managing end-to-end recruitment operations for CDL and Non-CDL driver positions across the United States. Support candidates throughout the hiring lifecycle, including application review, qualification screening, virtual tours, road test scheduling, orientation scheduling, document collection, background verification, compliance requirements, and onboarding activities. Key responsibilities include: * Assisting candidates through the complete recruitment workflow from application to hire. * Managing road test and orientation scheduling while ensuring compliance with hiring timelines. * Supporting background checks, medical examination requirements (MEC/DOT), and licensing verification. * Coordinating candidate communications through calls, emails, and SMS outreach. * Reviewing driver qualifications, license class requirements, and regulatory compliance standards. * Troubleshooting application issues and guiding candidates through onboarding documentation. * Collaborating with hiring managers and operational teams to ensure timely hiring and workforce readiness. * Maintaining accurate records in recruitment and applicant tracking systems.

Operations Analyst at First Advantage, Jan 2026 - Apr 2026 · 4 mos, EMEA, Role Description: Worked in background verification operations, specializing in employment history validation, candidate screening, professional credential verification, and compliance checks for various organizations. Responsible for analysing candidate-provided information, coordinating with previous employers and HR departments, and validating employment records to ensure accuracy, authenticity, and compliance with client-specific verification requirements. Key Responsibilities: Conducted employment background verification by validating candidates' previous employment details, job titles, employment tenure, and organizational records. Analysed candidate-provided information against employer-confirmed records to identify discrepancies and inconsistencies. Coordinated with previous employers, HR representatives, and authorized organizational contacts to authenticate employment history. Reviewed employment documents, experience letters, relieving letters, and supporting records to establish the accuracy of candidate information. Investigated verification discrepancies and followed up with relevant stakeholders to obtain clarification and supporting evidence. Maintained accurate verification records, case updates, and documentation within internal background screening systems. Prepared and processed employment verification reports based on validated information and established screening guidelines. Managed multiple verification cases simultaneously while ensuring accuracy, confidentiality, and adherence to turnaround time (TAT) requirements. Followed client-specific verification procedures, data protection standards, and compliance requirements throughout the screening process. Monitored case progress and verification outcomes to support timely completion and operational quality standards.

Senior Associate at Concentrix, Jun 2025 - Dec 2025 · 7 mos, APAC, Role Description: Supported American Express customers in US financial services operations, Specializing in credit card account management, transaction analysis, billing dispute resolution, and payment-related services. Responsible for reviewing customer account information, investigating transaction discrepancies, resolving billing concerns, and providing accurate financial account support while ensuring compliance with established policies and data confidentiality standards. Key Responsibilities: Analysed customer credit card accounts, transaction histories, billing statements, and payment records to investigate financial queries. Reviewed disputed transactions and billing discrepancies to identify inconsistencies and determine appropriate resolution procedures. Investigated payment failures, unauthorized transaction concerns, account irregularities, and card-related issues. Assisted customers with payment-related queries, account adjustments, card servicing requests, and billing clarification. Evaluated account-level information to identify potential discrepancies and ensure accurate resolution of financial concerns. Maintained accurate customer account records, transaction-related notes, and case documentation across internal CRM systems. Handled sensitive financial and personal information while adhering to American Express security, privacy, and compliance requirements. Monitored case resolution progress and ensured customer requests were addressed within defined turnaround times and service-level agreements. Coordinated with relevant internal teams to investigate complex financial issues and facilitate timely resolutions. Maintained service quality, productivity, and customer satisfaction standards in a high-volume financial services environment.

Senior Process Executive at Cognizant, Dec 2022 - May 2025 · 2 yrs 6 mos, Bangalore Urban, Role Description – Senior Process Executive Worked in the US Healthcare Payer domain, specializing in medical claims adjudication, financial validation, and payment processing. Responsible for reviewing and auditing healthcare claims against insurance policy guidelines, provider contracts, eligibility criteria, and reimbursement rules to ensure accurate claim outcomes. Key Responsibilities: Performed detailed analysis and auditing of medical claims to validate accuracy, eligibility, coverage, and reimbursement amounts before payment processing. Analysed claim-level data, including billed amounts, allowed amounts, contractual adjustments, deductibles, copayments, and coinsurance. Evaluated claims against payer policies, benefit structures, provider contracts, and medical billing guidelines to determine appropriate payment outcomes. Identified discrepancies, billing irregularities, duplicate claims, and potential payment inaccuracies through systematic claim reviews. Executed claims adjudication and payment processing while ensuring compliance with established business rules and operational guidelines. Investigated claim exceptions and discrepancies, performing root-cause analysis to determine reasons for incorrect payments, denials, or processing errors. Maintained data accuracy and documentation while handling high-volume healthcare claims within defined productivity and quality benchmarks. Monitored processing accuracy, turnaround time (TAT), and quality metrics to support operational efficiency and continuous improvement. Ensured compliance with HIPAA regulations and US healthcare payer policies while handling confidential patient and provider information.

Senior Business Process Analyst at Accenture, Jun 2022 - Dec 2022 · 7 mos, • Provided business and operational support to US-based truck drivers, assisting with route allocations and transportation-related activities. • Supported drivers who encountered route or travel-related issues and helped coordinate resolutions to minimize operational disruptions. • Coordinated with relevant operational teams to address driver concerns and resolve route-allocation discrepancies. • Maintained driver-related information and operational records while supporting smooth day-to-day logistics operations. • Communicated with drivers and internal teams to ensure timely resolution of logistics and route-related concerns. Key Responsibilities: Analysed driver and transportation-related information to support accurate route allocation and operational planning. Reviewed and validated route assignments, driver details, and logistics records to maintain data accuracy and operational consistency. Monitored route allocation activities and identified discrepancies that could impact transportation schedules and delivery operations. Investigated operational exceptions, identified underlying issues, and coordinated resolutions with dispatch and logistics teams. Maintained and updated operational records, driver information, and route-related data across internal systems. Evaluated route-related requests and operational requirements to support efficient resource allocation and workflow management. Coordinated with cross-functional teams to resolve transportation bottlenecks and improve operational turnaround time. Ensured adherence to logistics business rules, standard operating procedures, and established service-level agreements (SLAs). Supported process efficiency through accurate information management, exception tracking, and operational issue resolution.

Education

Bachelor's degree, Computer Science, Sri Krishnadevaraya University

Government PU College