---
title: "Mohammed Maqdum - Real Time Analyst in Bengaluru | Tal"
description: "Meet Mohammed Maqdum, Senior Executive - WFM at Swiggy based in Bengaluru. AI stack includes openai, sora, and claudecode."
image: "https://tal.club/meet/mohammed-maqdum/share-image"
---

# Mohammed Maqdum on Tal

## Headline

Senior Executive \- WFM at Swiggy

## About

Competent Sr\. Fulfillment associate with 5 years of experience in customer support, floor management, training, mentoring, quality auditing and currently working as a SOP development associate\.

## Location

Bengaluru

## AI stack

openai

sora

claudecode

Amazon Q Developer

ChatGPT

ChatGPT Images

## Work experience

Real Time Analyst at Swiggy, Apr 2022 \- Present · 4 yrs 6 mos, Bengaluru, Karnataka, India

Workforce Management Analyst at Swiggy, Apr 2022 \- Present · 4 yrs 6 mos, Monitor and support real\-time operations and workforce activities to maintain service levels and operational continuity\. Support SOP development and process documentation based on operational requirements\. Work across multiple lines of business \(LOBs\), supporting operational processes and stakeholder requirements\. Leverage operational reporting and analysis to identify areas of improvement and support performance management\.

Senior Fulfillment Associate Lab advisor at Swiggy, Sep 2019 \- Apr 2022 · 2 yrs 8 mos, Bangalore Urban, Karnataka, India, Working as SOP development associate before this I have worked for chat support, floor support in the same organization and worked under 5 LOBS

Sr\. Process consultant at HGS \- Hinduja Global Solutions, Jan 2017 \- Aug 2019 · 2 yrs 8 mos, Bangalore Urban, Karnataka, India, Worked as Sr\. Process Consultant HGS Ltd, on health care project\. Roles and responsibilities: ✓ Focused on extra responsibilities and conducting team huddles on daily basis\. ✓ Draft Mail to all the Above GL level for any Escalation or Grievance happened within the Work Environment\. ✓ Had Responsibility that the Assigned Claim Bins Should be cleared within the Log out Time\. ✓ Focused on the areas of improvement to meet client's expectations\. ✓ Update pending reports on the daily basis\. ✓ Making sure that to maintain SLA's Month on Month\. ✓ Meeting and delivering more than expectations\. ✓ Overall key player of the team\. ✓ Got appreciations from clients for smart work\. ✓ Mentoring to the newly Joined Team Member's\.

Senior Process Consultant at Hinduja Global Solutions \(HGS\), Jan 2017 \- Aug 2019 · 2 yrs 8 mos, Conducted daily team huddles and took ownership of additional operational responsibilities\. Drafted escalation and grievance communications for senior stakeholders and leadership\. Managed assigned claim bins and ensured pending work was cleared within required logout timelines\. Identified areas of improvement to support client expectations and operational performance\. Updated pending reports on a daily basis and supported month\-on\-month SLA adherence\. Consistently focused on meeting and exceeding performance expectations\. Mentored newly joined team members and supported their transition into the process\. Received client appreciation for effective work and contribution to team performance\.

## Education

Diploma of Education, Civil Engineering, YKD polytechnic

Master's Degree, Civil Engineering, Y\.K\.D Polytechnic

[View the original profile](https://tal.club/meet/mohammed-maqdum)

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