Mohammed Maqdum
Senior Executive - WFM at Swiggy
Bengaluru
9+ years of work experience
Apr 20224 yrs 6 mosPresent
Bengaluru, Karnataka, India
Apr 20224 yrs 6 mosPresent
Monitor and support real-time operations and workforce activities to maintain service levels and operational continuity. Support SOP development and process documentation based on operational requirements. Work across multiple lines of business (LOBs), supporting operational processes and stakeholder requirements. Leverage operational reporting and analysis to identify areas of improvement and support performance management.
Sep 20192 yrs 8 mosApr 2022
Bangalore Urban, Karnataka, India
Working as SOP development associate before this I have worked for chat support, floor support in the same organization and worked under 5 LOBS
Jan 20172 yrs 8 mosAug 2019
Bangalore Urban, Karnataka, India
Worked as Sr. Process Consultant HGS Ltd, on health care project.
Roles and responsibilities:
✓ Focused on extra responsibilities and conducting team huddles on daily basis.
✓ Draft Mail to all the Above GL level for any Escalation or Grievance happened within the Work Environment.
✓ Had Responsibility that the Assigned Claim Bins Should be cleared within the Log out Time.
✓ Focused on the areas of improvement to meet client's expectations.
✓ Update pending reports on the daily basis.
✓ Making sure that to maintain SLA's Month on Month.
✓ Meeting and delivering more than expectations.
✓ Overall key player of the team.
✓ Got appreciations from clients for smart work.
✓ Mentoring to the newly Joined Team Member's.
Jan 20172 yrs 8 mosAug 2019
Conducted daily team huddles and took ownership of additional operational responsibilities. Drafted escalation and grievance communications for senior stakeholders and leadership. Managed assigned claim bins and ensured pending work was cleared within required logout timelines. Identified areas of improvement to support client expectations and operational performance. Updated pending reports on a daily basis and supported month-on-month SLA adherence. Consistently focused on meeting and exceeding performance expectations. Mentored newly joined team members and supported their transition into the process. Received client appreciation for effective work and contribution to team performance.
Mohammed’s AI Stack
Education
Diploma of Education, Civil Engineering
YKD polytechnic
20133 yrs2016
Master's Degree, Civil Engineering
Y.K.D Polytechnic
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