Headline

IT Infrastructure & Operations Manager | Application Support | Team Leadership | ITIL Service Management | Cloud Operations

About

I am a career-driven IT Infrastructure & Operations Manager with nearly 25+ years of experience in leading enterprise infrastructure support and IT service operations. My expertise lies in application support, system administration, and team leadership within global technology environments. I have a proven track record of building high-performing teams and driving operational excellence, ensuring stable and customer-centric IT services across diverse industries. Throughout my career, I have successfully managed operations for over 2000 enterprise websites and handled thousands of incidents and change requests, One of my key achievements includes building a 15-member application support team within six months, establishing a 24x7 global support model for critical applications. I am passionate about continuous improvement and have effectively combined technical execution with operational governance to enhance service quality.

Location

Bengaluru

AI stack

claude

openai

ChatGPT

Work experience

Manager Technology - Application Support at Thomson Reuters, Jun 2022 - Apr 2026 · 3 yrs 11 mos, Bengaluru, Karnataka, India, In my role as Manager Technology, I directed the technical and functional leadership of the application support team, overseeing production support and release management. I spearheaded the transition of new applications from development to production support, ensuring operational readiness and adherence to IT operational standards. I developed and presented operational metrics and performance reports to senior management, driving continuous process and service improvements. Additionally, I established robust service management processes to ensure SLA compliance and timely resolution of support requests. Achievements: I built and scaled a 15-member, 24x7 Application Support Team, delivering continuous production support for Thomson Reuters' legal platforms, including HighQ, Legal Tracker, and Case Center.

Assistant Manager IT (Application Support\Management) at Eurofins IT Solutions India Pvt. Ltd, Dec 2015 - May 2022 · 6 yrs 6 mos, Bengaluru, Karnataka, India, As Assistant Manager, I built the IIS Infrastructure Support team post-production roll-out and led the recruitment of IIS Administrators for large-scale LIMS deployments. I directed the application support team, ensuring production support and adherence to operational standards. I worked as the SME for Snow Inventory and Software License Management, developing operational metrics to drive continuous improvements. My role involved capacity planning, resource allocation, and managing ITIL-based service management processes to ensure timely service delivery. Achievements: I joined Eurofins as a Deployment Lead and established 5 pilot labs for the next-generation Laboratory Information Management System (LIMS), leveraging IIS and Microsoft SQL Server infrastructure. I built and led a 15-member cross-functional team delivering deployment and production support services.

Sr Technical Lead at KPIT, Jun 2015 - Dec 2015 · 7 mos, Greater Bengaluru Area, In my position as Senior Technical Lead, I managed two HP client accounts, ensuring seamless delivery of infrastructure administration and application support services. I administered IIS web servers, maintaining high availability and operational stability. My responsibilities included executing ASP.NET application deployments and managing product upgrades and bug fixes across server farms.

Team Lead - system Admin at Discovery Software and Technology, Sep 2014 - Apr 2015 · 8 mos, Doha,QATAR, As Team Lead, I directed end-to-end product deployment activities across various environments, coordinating cross-functional teams to ensure compliance with standard operating procedures. I led the hosting and production roll-out of MyHolidays.com, supporting the project from development through successful go-live.

Technical Lead at Thomson Reuters, May 2007 - Aug 2014 · 7 yrs 4 mos, Bangalore

Education

St. Joseph's Arts and Science College