Headline

Team Lead - Sales Operations

About

With over a decade of professional experience, I currently serve as an Sales Operations Team Lead at MarketStar, leveraging my expertise in sales operations and team leadership. Passionate about fostering high-performance cultures, I am dedicated to empowering teams to achieve and surpass key sales targets. By emphasizing productivity coaching, collaboration, and process optimization, I aim to align team efforts with organizational goals, driving sustainable growth and operational excellence. At MarketStar, I lead a dynamic team, focusing on coaching, streamlining daily sales workflows, and improving conversion through data-driven strategies. Collaborating closely with operations, quality, and client teams, we ensure effective cross-functional alignment and quick problem resolution. By nurturing talent, I have contributed to transforming a low-performing team into a high-performing unit, resulting in organizational growth and expanded team capacity.

Location

Hyderabad

AI stack

gemini

openai

ChatGPT

ChatGPT Images

Work experience

Sales operations Team Lead at MarketStar, Jul 2021 - Present · 5 yrs 5 mos, Hyderabad, Telangana, India, As a Sales Operations Team Lead, I guided a growing team to consistently deliver strong performance and meet key sales targets. My role focused on coaching, optimizing daily sales workflows, and using data-driven insights to improve productivity and conversion rates. I worked closely with operations, quality, and client teams to streamline processes, solve issues quickly, and ensure alignment across all stakeholders. With a strong focus on people development, I helped build a positive, high-performance culture within the team. Key Achievement: ⭐ Transformed a low-performing team into a high-performing unit, which directly led to leadership approving an increase in headcount from 16 to 100 members. Played a key role in hiring, onboarding, training, and building the operational structure to support this rapid expansion.

Telstra Connection Manager at Tata Consultancy Services, 2016 - 2017 · 1 yr, Worked as a Telstra Connection Manager, assisting customers in migrating their services from Copper to Fiber connections. Responsible for managing appointments, coordinating with technical teams, and ensuring a smooth transition for customers.

Technical Support Advisor at Convergys, 2012 - 2014 · 2 yrs, Worked as a Technical Support Advisor for Orange, providing expert assistance to customers across various handset technologies. Delivered high-quality support on device issues, billing inquiries, and universal device assistance, ensuring excellent customer experiences.

Education

Bachelor of Technology, Hyderabad Alumni Association of JNTU College of Engineering