Headline

Systems Engineer | Windows Internals | Kernel Debugging | PowerShell | Incident Management

Location

Bengaluru

Work experience

Technical Support Engineer at Concentrix, Jul 2025 - Apr 2026 · 10 mos, Bengaluru, Owned end-to-end incident lifecycle for L2/L3 production Windows environments — from initial triage and fault isolation through RCA, postmortem documentation, and preventive action recommendations Contributed to reducing repeat incident rates by building a structured debugging methodology for kernel-level faults — standardizing how BSOD/Bug Check events, driver conflicts, and memory violations were diagnosed across the team using WinDbg (!analyze -v, !thread, !pool) Drove visibility into systemic degradation patterns by correlating multi-source telemetry across Performance Monitor, ETW event streams, and Sysinternals Suite — proactively surfacing CPU contention, memory leaks, and disk I/O bottlenecks before they escalated into outages Designed and shipped a modular PowerShell diagnostic framework from scratch — leveraging WMI/CIM and Get-Counter pipelines for automated endpoint health assessment, anomaly detection, and HTML/JSON report generation, deployed fleet-wide via PSRemoting (WinRM) Contributed to strengthening enterprise endpoint security posture by auditing and refining Active Directory, GPO configurations, user access controls, and permission scoping across Windows Server infrastructure Stepped up to L2 escalation ownership during high-pressure periods — leading cross-team incident bridges, interfacing directly with engineering, and authoring RCA reports with WER telemetry and Event Viewer artifacts that accelerated defect resolution and informed product fixes

Python developer intern at Defensive security INC.(DEFSEC SYSTEMS PVT LTD), Sep 2023 - Feb 2024 · 6 mos, Karnataka, India, During my internship at Defensive Security, I played a pivotal role in a Full Stack Development project aimed at creating a secure and user-friendly e-commerce portal. My responsibilities encompassed both front-end and back-end development, where I meticulously worked to ensure a seamless and secure user experience. This invaluable experience not only honed my skills in web development with a focus on Python but also provided me the opportunity to contribute to a significant, real-world project in a collaborative and innovative setting.

Education

Bachelor's in information science and engineering, Information science and technology, East Point College Of Engineering And Technology