Headline

Senior Associate Operations

About

As a highly experienced professional in the field of team management and process efficiency, I have consistently excelled in my role as a leader and have been recognized as a top performer in my organization. With a strong focus on meeting SLAs and maintaining quality standards, I take pride in managing a team of 28 individuals and ensuring their success. In addition to my responsibilities as a team leader, I also have a keen eye for identifying automation opportunities in current processes. By working closely with Process Excellence and Digital Transformation teams, I have been able to streamline workflows and improve overall efficiency, leading to increased productivity and cost savings for my clients. My strong analytical skills and attention to detail have allowed me to excel in performing quality audits and providing valuable insights for process improvement. I am also an active participant in weekly and monthly client discussions, ensuring smooth communication and fostering strong relationships. With a proven track record of success and being recognized as a Star employee for multiple quarters, I am dedicated to continuously learning and adapting to new technologies and best practices in the industry. I am committed to driving results and delivering exceptional value to my clients and organization. Overall, I am a results-driven professional with a passion for optimizing processes and achieving excellence. I am always open to new opportunities and collaborations.

Location

Noida

Work experience

Senior Operations Associate at Exl Service Private Limited,Noida, Sep 2021 - Present · 4 yrs 10 mos, Noida, Uttar Pradesh, India

Co-Founder at FAB PICK SPORTS PRIVATE LIMITED, Feb 2019 - Apr 2020 · 1 yr 3 mos, Dehra Dun Area, India

Customer Care Executive at EXL, Jun 2006 - Dec 2017 · 11 yrs 7 mos

Education

Bachelor of Science - BS, Physics chemistry mathematics, Hemvati Nandan Bahuguna Garhwal University (HNBGU)

Intermediate, Science, Army Public School (APS)