Headline

IT Team Lead | Service Delivery & Operations | Microsoft 365 | Azure Certified | Driving Technical Excellence & Team Performance at RWS Group

About

With over 8 years of progressive experience in IT service delivery, technical support, and team leadership, I specialize in managing complex IT operations and driving high-performing teams to deliver exceptional results. Currently, as Team Lead - IT at RWS Group, I empower my team to resolve critical issues efficiently and ensure seamless service delivery for a global organization. My expertise spans Microsoft 365, Azure, Active Directory, and enterprise IT infrastructure, backed by hands-on experience in incident management, process improvement, and cross-functional collaboration. I am passionate about leveraging technology and best practices to optimize operations, mentor talent, and deliver measurable business value. Certified in Azure Fundamentals and advanced leadership programs, I thrive in dynamic environments where innovation and customer satisfaction are key. Let’s connect if you share a passion for driving IT excellence and operational success!

Location

Bengaluru

AI stack

claude

deepseek

gemini

ChatGPT

Microsoft Copilot

Work experience

IT - Service Delivery Team Lead at RWS Group, Mar 2024 - Present · 2 yrs 9 mos, Bengaluru, India · Hybrid

IT Service Delivery Analyst at RWS Group, Sep 2022 - Mar 2024 · 1 yr 7 mos, Bengaluru, India · Hybrid

Operations Specialist at HCL Technologies, Apr 2021 - Sep 2022 · 1 yr 6 mos, Bengaluru India, Worked as Remote Desktop Specialist and handled users queries through ServiceNow Worked on Windows and O365 issues and handled Admin related task Working with Onsite support Engineer to get the issue addressed Realtime Working with Vendors for any hardware related issues Hands on Experience on Active Directory – Adding groups, PCs to correct OU’s and Hands on Experience on Azure AD – Adding VPN Groups, MFA Taking initiative on Escalated and Critical tickets and resolving them within SLA Creating KB articles for the Team Doing Quality Audits for the team and providing feedback on a day-to-day basis Creating reports for all the LOBs on Ageing reference, HOP Analysis Conducted Technical triages across LOBs for trending issue

Senior Escalation Engineer at Concentrix, Jan 2017 - Apr 2021 · 4 yrs 4 mos, Bengaluru, India, Worked closely with clients to fix the bugs. Handled Escalated tickets and provide coaching to the L1 team members Worked as Outlook 365 support Engineer for commercial users

Education

Bachelor Computer Application, Computer Applications, Annamalai university

Diploma, Electronics and Communication Engineer, PES Institute of Technology & Management, SHIVAMOGA