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Mohammed Arfat Ali

Technical support Specialists | Customer Experience Professional Adobe • Technical Media Consultant Telus International • Customer Support Associate TechMahindra • Technical Support Executive

Noida

4+ years of work experience

TELUS International India
Oct 20259 mosPresent

Noida, Uttar Pradesh, India

TELUS International India
Mar 20242 yrs 4 mosJun 2026

Noida, Uttar Pradesh, India

Working in telus international India for century link (US internet service provider)
TELUS International India
Mar 20249 mosNov 2024

Adobe
Feb 20259 mosOct 2025

Tech Mahindra
Nov 20221 yr 3 mosJan 2024

Noida, Uttar Pradesh, India

To handle US based customer for their telecommunications services
Tech Mahindra
Nov 20221 yr 3 mosJan 2024

India Expo Mart & Centre
Nov 20181 yr 2 mosDec 2019

greater Noida

Education

Mangalmay Institute of Management & Technology

Bachelor of Business Administration

Mangalmay Institute of Management & Technology

HSC, Science

Rizvi Education Societys Rizvi College of Education New Rizvi Educational Complex Off Carter Road Bandra (West) Mumbai 400 050

20171 yr2018

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Headline

Technical support Specialists | Customer Experience Professional Adobe • Technical Media Consultant Telus International • Customer Support Associate TechMahindra • Technical Support Executive

About

Technical Support and Customer Service professional with 2+ years of experience supporting international customers in telecom and software environments. Throughout my career with Adobe, TELUS International, and Tech Mahindra, I have developed expertise in technical troubleshooting, customer issue resolution, customer retention, and delivering exceptional customer experiences. I have worked with customers across global markets, helping resolve complex technical and service-related challenges while maintaining high levels of customer satisfaction. I am passionate about technology, customer success, and continuous learning. Currently seeking opportunities in Technical Support, Service Desk, Customer Success, Customer Experience, and IT Support roles in Canada, UAE, and international markets.

Location

Noida

Work experience

Gap year at TELUS International India, Oct 2025 - Present · 9 mos, Noida, Uttar Pradesh, India

Customer Support Specialist at TELUS International India, Mar 2024 - Jun 2026 · 2 yrs 4 mos, Noida, Uttar Pradesh, India, Working in telus international India for century link (US internet service provider)

Customer Support Representative at TELUS International India, Mar 2024 - Nov 2024 · 9 mos

Media Consultant at Adobe, Feb 2025 - Oct 2025 · 9 mos

Customer Service Associate at Tech Mahindra, Nov 2022 - Jan 2024 · 1 yr 3 mos, Noida, Uttar Pradesh, India, To handle US based customer for their telecommunications services

Customer Support Executive at Tech Mahindra, Nov 2022 - Jan 2024 · 1 yr 3 mos

Sales Executive at India Expo Mart & Centre, Nov 2018 - Dec 2019 · 1 yr 2 mos, greater Noida

Education

Bachelor of Business Administration, Mangalmay Institute of Management & Technology

HSC, Science, Rizvi Education Societys Rizvi College of Education New Rizvi Educational Complex Off Carter Road Bandra (West) Mumbai 400 050

Mohammed Arfat Ali - Gap year in Noida | Tal