---
title: "Mohammed A. - Associate Recruiter in Hyderabad | Tal"
description: "Meet Mohammed A., Senior Analyst based in Hyderabad."
image: "https://tal.club/meet/mohammed-a/share-image"
---

# Mohammed A\. on Tal

## Headline

Senior Analyst

## Location

Hyderabad

## Work experience

Associate Recruiter at Protouch Staffing, Jan 2025 \- Jul 2025 · 7 mos, Hyderabad, Telangana, India, Executed full\-cycle recruitment for US healthcare roles, managing sourcing, screening, interview coordination, and onboarding processes Successfully delivered 20\+ placements within tight timelines, aligning candidate profiles with client requirements and expectations Built and managed a robust pipeline of 50\+ active candidates using ATS platforms, job boards, and targeted sourcing strategies Increased candidate engagement rates by 35%, leveraging structured communication and follow\-up mechanisms Accelerated hiring cycles by 20%, improving coordination efficiency and reducing time\-to\-fill metrics

Senior Analyst at HCLTech, Sep 2023 \- Aug 2024 · 1 yr, Hyderabad, Telangana, India, Delivered high\-impact technical support in a global service desk environment, resolving 40–50\+ incidents daily while consistently maintaining >95% SLA compliance Supported a diverse base of 500\+ international users, including healthcare professionals across critical business units such as Johnson & Johnson, ensuring seamless operational continuity Led end\-to\-end resolution of complex technical issues spanning access management, enterprise applications, hardware systems, Microsoft Office suite, email infrastructure, and network connectivity Drove a \~ 20% improvement in CSAT scores by enhancing response quality, minimizing turnaround time, and ensuring accurate first \-contact resolution Reduced mean time to resolution \(MTTR\) by 30% through structured troubleshooting frameworks and effective knowledge base utilization Earned Client’s Choice Award and consistently ranked among top performers, reflecting excellence in service quality, efficiency, and customer engagement Expanded role scope by contributing as a Quality Analyst, performing audit evaluations, identifying performance gaps, and driving continuous improvement initiatives

Senior IT Customer Support Executive at National Australian Institute of Technology Pty Ltd, Feb 2022 \- Aug 2023 · 1 yr 7 mos, Hyderabad, Telangana, India, Spearheaded daily technical operations while leading a team of 10 support engineers, improving team productivity and delivery efficiency by 25% Managed 30\+ daily technical requests across CRM platforms and enterprise systems, ensuring timely and effective resolution Partnered with development and QA teams to diagnose recurring system issues, contributing to long\-term stability and performance improvements Reduced escalation rates by 15% by strengthening first \-level resolution capabilities and proactively addressing recurring incidents Played a key role in maintaining system uptime and ensuring uninterrupted service delivery for global client operations

[View the original profile](https://tal.club/meet/mohammed-a)

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