Mohammed Owais profile photo 1 on Tal

Mohammed Owais

Operations and project coordination specialist

Greater Bengaluru Area

4+ years of work experience

Great Learning
Apr 20264 mosJul 2026

Served as the first point of contact for program participants, addressing queries and providing support within the scope of program offerings in a timely manner. Built meaningful relationships with participants by understanding their needs and preferences to deliver a personalized program experience. Managed Program Office responsibilities for scheduling and delivering program activities including online sessions, webinars, evaluations, grading, and presentations, engaging with stakeholders such as senior managers, academicians, and industry professionals. Monitored and diagnosed participant performance and engagement throughout the program journey, driving interventions to support learning outcomes. Contributed to organization building by identifying, developing, and implementing processes for efficient and effective program management.
Rosotravel
Oct 20241 yr 3 mosDec 2025

Wyoming, United States

Directed launches in 10 destinations across South America and Canada, managing itineraries that coordinated 5,000+ travelers. Onboarded 4,000+ providers (guides and transport vendors), raising operational capacity by 10% and cutting onboarding time by 20%. Negotiated vendor contracts with 30% cost reductions per tour, saving an estimated $500,000 annually. Improved partner issue resolution speed by 20%, reducing escalations from 5 days to 4 days on average. Facilitated backend operations for 10+ city launches, ensuring 100% service continuity during rollouts. Compiled post-launch reports, highlighting customer feedback and achieving a 15% improvement in NPS (Net Promoter Score).
Rosotravel
Mar 20231 yr 7 mosSep 2024

Warsaw, Mazowieckie, Poland

Directed logistics for EU tours across 12 countries, negotiating guide rates that drove a 30% increase in repeat business. Restructured planning workflows, achieving 200% efficiency gains by cutting itinerary preparation time from 5 days to 2.5 days. Reduced pricing and booking processing times by 15% using Google Sheets automation, increasing profitability margins by 12%. Resolved 150+ client issues monthly, raising customer satisfaction by 20% year-over-year. Trained 12 new employees, ensuring 100% KPI attainment across the operations team.
Bookit N Go
Aug 20225 mosDec 2022

California, United States

Managed 100+ customer inquiries per week via SalesIQ chat, Google Voice, and Outlook, resolving 95% within SLA. Authored onboarding documentation that reduced training time for new agents by 30%, adopted by the entire team. Introduced workflow refinements that lifted client retention by 15% in the first quarter. Analyzed customer feedback and built macros in Excel, improving satisfaction scores by 12%. Enabled managing account activations, shortening onboarding cycle times by 20%.
Vocally
Jan 20227 mosJul 2022

Canada

Streamlined taxi service logistics for 300+ daily rides, raising client satisfaction scores by 20%. Implemented data-driven call handling, reducing issue resolution times by 15%. Collaborated on process improvements that enhanced service quality by 25% within 6 months. Maintained Excel-based daily operations reports, cutting reporting errors by 20%. Administered 80+ inbound calls daily, resolving 90% of cases at first contact.
Hitachi Payment Services Pvt. Ltd.
Jul 20181 yr 3 mosSep 2019

Greater Chennai Area

Influenced 1,300 ATMs nationwide, maintaining 70% uptime through monitoring. Coordinated vendor installations and repairs, reducing downtime by an average of 12 hours per incident. Improved invoice and reporting accuracy by 20% using Excel-based systems. Resolved 50+ client technical queries weekly, meeting SLAs 95% of the time. Monitored spare part replacements, ensuring 100% compliance with scheduled maintenance.

Education

Manipal University Jaipur

Bachelor of Commerce, Accounting and Finance

Manipal University Jaipur

20214 yrs2025
Crescent School

12th, commerce

Crescent School

20132 yrs2015

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Headline

Operations and project coordination specialist

About

Operations and project coordination specialist with 4+ years in travel services and digital solutions. Improved logistics efficiency through automation and reduced vendor costs via contract negotiations. Experienced in APAC, EU, and North American markets, delivering large-scaleservice launches and process optimizations.

Location

Greater Bengaluru Area

Work experience

Program Manager at Great Learning, Apr 2026 - Jul 2026 · 4 mos, Served as the first point of contact for program participants, addressing queries and providing support within the scope of program offerings in a timely manner. Built meaningful relationships with participants by understanding their needs and preferences to deliver a personalized program experience. Managed Program Office responsibilities for scheduling and delivering program activities including online sessions, webinars, evaluations, grading, and presentations, engaging with stakeholders such as senior managers, academicians, and industry professionals. Monitored and diagnosed participant performance and engagement throughout the program journey, driving interventions to support learning outcomes. Contributed to organization building by identifying, developing, and implementing processes for efficient and effective program management.

Mid Launching Specialist at Rosotravel, Oct 2024 - Dec 2025 · 1 yr 3 mos, Wyoming, United States, Directed launches in 10 destinations across South America and Canada, managing itineraries that coordinated 5,000+ travelers. Onboarded 4,000+ providers (guides and transport vendors), raising operational capacity by 10% and cutting onboarding time by 20%. Negotiated vendor contracts with 30% cost reductions per tour, saving an estimated $500,000 annually. Improved partner issue resolution speed by 20%, reducing escalations from 5 days to 4 days on average. Facilitated backend operations for 10+ city launches, ensuring 100% service continuity during rollouts. Compiled post-launch reports, highlighting customer feedback and achieving a 15% improvement in NPS (Net Promoter Score).

Travel Service Specialist → Mid Travel Services Specialist at Rosotravel, Mar 2023 - Sep 2024 · 1 yr 7 mos, Warsaw, Mazowieckie, Poland, Directed logistics for EU tours across 12 countries, negotiating guide rates that drove a 30% increase in repeat business. Restructured planning workflows, achieving 200% efficiency gains by cutting itinerary preparation time from 5 days to 2.5 days. Reduced pricing and booking processing times by 15% using Google Sheets automation, increasing profitability margins by 12%. Resolved 150+ client issues monthly, raising customer satisfaction by 20% year-over-year. Trained 12 new employees, ensuring 100% KPI attainment across the operations team.

Customer Service Representative at Bookit N Go, Aug 2022 - Dec 2022 · 5 mos, California, United States, Managed 100+ customer inquiries per week via SalesIQ chat, Google Voice, and Outlook, resolving 95% within SLA. Authored onboarding documentation that reduced training time for new agents by 30%, adopted by the entire team. Introduced workflow refinements that lifted client retention by 15% in the first quarter. Analyzed customer feedback and built macros in Excel, improving satisfaction scores by 12%. Enabled managing account activations, shortening onboarding cycle times by 20%.

Customer Support Representative at Vocally, Jan 2022 - Jul 2022 · 7 mos, Canada, Streamlined taxi service logistics for 300+ daily rides, raising client satisfaction scores by 20%. Implemented data-driven call handling, reducing issue resolution times by 15%. Collaborated on process improvements that enhanced service quality by 25% within 6 months. Maintained Excel-based daily operations reports, cutting reporting errors by 20%. Administered 80+ inbound calls daily, resolving 90% of cases at first contact.

Help Desk Executive at Hitachi Payment Services Pvt. Ltd., Jul 2018 - Sep 2019 · 1 yr 3 mos, Greater Chennai Area, Influenced 1,300 ATMs nationwide, maintaining 70% uptime through monitoring. Coordinated vendor installations and repairs, reducing downtime by an average of 12 hours per incident. Improved invoice and reporting accuracy by 20% using Excel-based systems. Resolved 50+ client technical queries weekly, meeting SLAs 95% of the time. Monitored spare part replacements, ensuring 100% compliance with scheduled maintenance.

Education

Bachelor of Commerce, Accounting and Finance, Manipal University Jaipur

12th, commerce, Crescent School