Headline

Operational Excellence Leader | Mastering Product Knowledge & Quality Service Protocols

About

🚀 Driving Excellence in Transaction Processing & Customer Experience I specialize in navigating the complexities of transaction processing ⚙️, compliance 📜, and customer experience 🤝, with a proven ability to enhance service quality ⭐, operational efficiency 📈, and regulatory adherence ✅. With hands-on experience in streamlining workflows, I excel at identifying bottlenecks 🔍, implementing process improvements 🔧, and ensuring accuracy 🎯 in every operation. 🔹 Problem-Solving & Customer Excellence 🧩 Problem-solving isn’t just a skill—it’s my mindset. By analyzing customer feedback 🗣️ and resolving issues collaboratively, I’ve delivered solutions that not only resolve challenges but also elevate satisfaction scores 💡 and strengthen customer trust 🤝. Beyond resolution, I focus on proactive service improvements 🚀, turning insights into strategies that drive long-term value. 🔹 Data-Driven & Process-Oriented 💻 With expertise in CRM 📊 and database management 🗂️, I ensure meticulous documentation, enabling seamless knowledge-sharing and transparent communication across teams. My structured approach supports decision-making and fosters a culture of accountability. 🔹 Continuous Growth & Quality Assurance 📚 Committed to continuous learning, I stay ahead of product and service updates 🔄, equipping myself to deliver precise, reliable, and impactful support 🎯. By designing and maintaining quality assurance frameworks 🛡️, I’ve consistently reduced errors and strengthened service delivery standards. ✨ Let’s connect and explore how we can collaborate to drive operational excellence 🏆, customer success 💼, and impactful business results 🌍.

Location

Bengaluru

Work experience

Senior Customer Support Executive at Accenture, Aug 2025 - Present · 11 mos, IBC Knowledge Park, Bannerghatta Road, Bangalore - 560029, Customer Support & Issue Resolution Handle escalated customer complaints, inquiries, and service requests. Provide timely, accurate, and effective solutions to ensure customer satisfaction. Manage communication across phone, email, chat, or in-person channels. Team Support & Leadership Guide and mentor junior customer support executives. Assist in training new hires on processes, systems, and soft skills. Monitor team performance and provide feedback for improvement. Process & Quality Management Ensure adherence to company service standards and policies. Document recurring issues and suggest improvements to reduce complaints. Escalate unresolved issues to higher management with clear details. Customer Relationship Management Build and maintain strong relationships with key customers. Follow up with customers to ensure their issues are resolved fully. Collect customer feedback to help improve products/services. Reporting & Coordination Prepare regular reports on customer queries, complaints, and resolutions. Collaborate with other departments (sales, operations, product, etc.) to resolve customer issues. Share insights with management to enhance service quality and efficiency.

Senior Customer Support at iEnergizer, Dec 2023 - Jun 2025 · 1 yr 7 mos, AKR tech park kudlu gate, 🎯 Key Accomplishments Elevated Customer Satisfaction: Consistently maintained a CSAT score of over 90% for more than a year, earning "Employee of the Month" three times for outstanding performance. Drove Operational Efficiency: Reduced average resolution time by 20% and improved team efficiency by training over 5 new agents. Streamlined Support Processes: Created a knowledge base article that reduced repetitive queries by 30% and contributed to a chatbot integration project, automating responses for 40% of common inquiries. Impactful Customer Advocacy: Actively collected and reported recurring customer feedback, providing valuable insights that supported product development and improved customer retention.

Education

st francis de sales college, study, St Joseph's University