---
title: "Mohammad Shahzaad Khan - Senior Customer Service Associate – Non Voice (Airbnb Process) Teleperformance in Mumbai | Tal"
description: "Meet Mohammad Shahzaad Khan, Trust & Safety | AI Operations | Customer Experience Specialist | Airbnb Process @ Teleperformance based in Mumbai."
image: "https://tal.club/meet/mohammad-shahzaad-khan/share-image"
---

# Mohammad Shahzaad Khan on Tal

## Headline

Trust & Safety \| AI Operations \| Customer Experience Specialist \| Airbnb Process @ Teleperformance

## About

Customer operations professional with experience supporting global B2C platforms, currently working on the Airbnb process at Teleperformance\. My role involves handling high\-volume customer interactions along with Trust & Safety operations such as content moderation, policy enforcement, and AI data annotation\. I work in SLA\-driven environments where accuracy, speed, and decision\-making are critical\. I have hands\-on experience in AI operations workflows and data quality processes, contributing to improved platform safety and customer experience\. Seeking opportunities in Trust & Safety, AI Operations, or Customer Experience roles where I can take on higher responsibility and contribute to scalable operations\.

## Location

Mumbai

## Work experience

Senior Customer Service Associate – Non Voice \(Airbnb Process\) Teleperformance at Teleperformance Global Services, May 2025 \- Present · 1 yr 1 mo, Mumbai, Maharashtra, India, \- Managed customer interactions via chat and email for Airbnb in a high\-volume global support environment \- Performed Trust & Safety operations including content moderation and policy enforcement \- Worked on AI data annotation tasks to support machine learning model accuracy \- Maintained SLA adherence and quality benchmarks while handling multiple cases simultaneously \- Identified policy violations, fraud indicators, and escalated complex issues \- Ensured data accuracy and compliance across all interactions \- Worked in a high\-volume, process\-driven global operations environment

[View the original profile](https://tal.club/meet/mohammad-shahzaad-khan)

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