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Mohammad Shahzaad Khan

Trust & Safety | AI Operations | Customer Experience Specialist | Airbnb Process @ Teleperformance

Mumbai

1+ year of work experience

Teleperformance Global Services
May 20251 yr 1 moPresent

Mumbai, Maharashtra, India

- Managed customer interactions via chat and email for Airbnb in a high-volume global support environment - Performed Trust & Safety operations including content moderation and policy enforcement - Worked on AI data annotation tasks to support machine learning model accuracy - Maintained SLA adherence and quality benchmarks while handling multiple cases simultaneously - Identified policy violations, fraud indicators, and escalated complex issues - Ensured data accuracy and compliance across all interactions - Worked in a high-volume, process-driven global operations environment

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Headline

Trust & Safety | AI Operations | Customer Experience Specialist | Airbnb Process @ Teleperformance

About

Customer operations professional with experience supporting global B2C platforms, currently working on the Airbnb process at Teleperformance. My role involves handling high-volume customer interactions along with Trust & Safety operations such as content moderation, policy enforcement, and AI data annotation. I work in SLA-driven environments where accuracy, speed, and decision-making are critical. I have hands-on experience in AI operations workflows and data quality processes, contributing to improved platform safety and customer experience. Seeking opportunities in Trust & Safety, AI Operations, or Customer Experience roles where I can take on higher responsibility and contribute to scalable operations.

Location

Mumbai

Work experience

Senior Customer Service Associate – Non Voice (Airbnb Process) Teleperformance at Teleperformance Global Services, May 2025 - Present · 1 yr 1 mo, Mumbai, Maharashtra, India, - Managed customer interactions via chat and email for Airbnb in a high-volume global support environment - Performed Trust & Safety operations including content moderation and policy enforcement - Worked on AI data annotation tasks to support machine learning model accuracy - Maintained SLA adherence and quality benchmarks while handling multiple cases simultaneously - Identified policy violations, fraud indicators, and escalated complex issues - Ensured data accuracy and compliance across all interactions - Worked in a high-volume, process-driven global operations environment

Mohammad Shahzaad Khan - Senior Customer Service Associate – Non Voice (Airbnb Process) Teleperformance in Mumbai | Tal