---
title: "Mohammad Rizwan Ibrahim - Lead Quality Analyst in Panvel | Tal"
description: "Meet Mohammad Rizwan Ibrahim, Quality & Operations Specialist | Lead QA Analyst | Process Improvement | Compliance Monitoring | Customer Experience | Team Leadership | Salesforce based in Panvel."
image: "https://tal.club/meet/mohammad-rizwan-ibrahim/share-image"
---

# Mohammad Rizwan Ibrahim on Tal

## Headline

Quality & Operations Specialist \| Lead QA Analyst \| Process Improvement \| Compliance Monitoring \| Customer Experience \| Team Leadership \| Salesforce

## About

Results\-driven Quality & Operations professional with expertise in BPO process excellence, quality assurance, compliance monitoring, customer experience enhancement, and operational performance improvement\. Experienced in conducting audits, RCA analysis, KPI management, process calibration, and performance optimization to improve service quality and operational efficiency\.

## Location

Panvel

## Work experience

Lead Quality Analyst at Sutherland, Oct 2023 \- Present · 2 yrs 9 mos, Navi Mumbai, Maharashtra, India

Senior Associate Transaction Services at Sutherland, Jan 2021 \- Oct 2023 · 2 yrs 10 mos, India, Job Role : Quality Analyst \- Risk management Ensures timely completion of monthly and quarterly mortgage servicing audits\.

Lead Quality Assurance Analyst at Sutherland Global Services Ltd, Jan 2021 \- Present · 5 yrs 6 mos, Navi Mumbai, Maharashtra, India, · Lead QA Analyst with strong experience in Operational Risk Management within BPO environments, ensuring process adherence, quality compliance, and risk mitigation across voice, chat, and back\-office operations\. · Skilled in conducting Risk & Control Self\-Assessments \(RCSA\) to identify operational, compliance, and data privacy risks, evaluate control effectiveness, and manage residual risk\. · Proficient in applying FMEA \(Failure Modes and Effects Analysis\) to QA findings to proactively identify failure points, assess risk severity and occurrence, and recommend preventive controls\. · Hands\-on expertise in incident management, root cause analysis, and CAPA \(Corrective and Preventive Action\) to address repeat QA defects, audit observations, and client escalations\. · Experienced in audit readiness, KRI monitoring, SOP governance, and stakeholder collaboration, translating quality insights into actionable risk reduction strategies\. · Experienced QA for retail, mortgage and Healthcare vertical as well\. · Improved QA scores · Reduced escalations · Increased CSAT · Improved compliance adherence · Reduced repeat contacts · Supported KPI achievement · Developed analytics strategies and identified root causes for efficiency gains\. · Managed underwriting functions including risk assessment, income verification and LTV/DTI Calculations\. · Proficient in using loan processing platforms such as Encompass to manage loan files from application to closing\.

Senior Customer Service Executive at Teleperformance India, Mar 2019 \- Apr 2020 · 1 yr 2 mos, Mumbai Metropolitan Region, Mortgage Underwriter for Barclays Bank UK

Center Manager at SRL Diagnostics, Mar 2018 \- Dec 2018 · 10 mos, Mumbai, Maharashtra, India

Customer Care Officer at SRL Diagnostics, Jun 2016 \- Mar 2018 · 1 yr 10 mos, Mumbai Metropolitan Region

## Education

Bachelor's degree, Statistics, Bhavans College

Bsc

[View the original profile](https://tal.club/meet/mohammad-rizwan-ibrahim)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/mohammad-rizwan-ibrahim#person",
      "name": "Mohammad Rizwan Ibrahim",
      "url": "https://tal.club/meet/mohammad-rizwan-ibrahim",
      "image": "https://tal.club/meet/mohammad-rizwan-ibrahim/profile-photo.jpg",
      "description": "Meet Mohammad Rizwan Ibrahim, Quality & Operations Specialist | Lead QA Analyst | Process Improvement | Compliance Monitoring | Customer Experience | Team Leadership | Salesforce based in Panvel.",
      "jobTitle": "Lead Quality Analyst",
      "worksFor": {
        "@type": "Organization",
        "name": "Sutherland"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Lead Quality Analyst"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Panvel"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Bhavans College"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Bsc"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/mohammad-rizwan-ibrahim#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/mohammad-rizwan-ibrahim#webpage",
      "url": "https://tal.club/meet/mohammad-rizwan-ibrahim",
      "name": "Mohammad Rizwan Ibrahim on Tal",
      "description": "Meet Mohammad Rizwan Ibrahim, Quality & Operations Specialist | Lead QA Analyst | Process Improvement | Compliance Monitoring | Customer Experience | Team Leadership | Salesforce based in Panvel.",
      "dateModified": "2026-06-10T13:56:07.096Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/mohammad-rizwan-ibrahim#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/mohammad-rizwan-ibrahim/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/mohammad-rizwan-ibrahim/profile-photo.jpg",
        "caption": "Mohammad Rizwan Ibrahim profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```