IT Support Engineer | Fresher | Application Support | Cloud Support | AWS (EC2, VPC, ELB, CloudWatch) | Linux | ITIL v4 | Pune
Bachelor of computer application, Computer Science
Dr. Babasaheb Ambedkar Marathwada University (BAMU), Aurangabad
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Download Tal BossIT Support Engineer | Fresher | Application Support | Cloud Support | AWS (EC2, VPC, ELB, CloudWatch) | Linux | ITIL v4 | Pune
Self-driven IT Support Engineer with hands-on experience in Linux administration and AWS cloud infrastructure — EC2, VPC, ELB, Auto Scaling, CloudWatch, and SNS. Deployed and maintained a production-grade Nginx web server on Ubuntu, achieving 100% uptime through automated monitoring (systemctl) and cron-based auto-restart — validated across 3 controlled failure simulations with 100% recovery. Built a secure AWS environment: EC2 with SSH key-pair access, security groups restricting inbound traffic, IAM users/groups with least-privilege RBAC policies, VPC with public/private subnet isolation, ELB + Auto Scaling for high availability, S3 static hosting, and CloudWatch + SNS alerts for proactive incident response. Skilled in L1/L2 troubleshooting: log analysis (grep, tail, journalctl), port conflict resolution (netstat, ss), and root cause analysis — backed by ITIL v4 framework for Incident, Problem, and Change Management. Experienced with ticketing tools (JIRA, Freshdesk) and SLA-driven, shift-based support environments. Calm under pressure, user-empathy driven, and owns problems end-to-end. ITIL v4 certified — Advanced Linux System Administration (Infosys Springboard, Apr 2026). Completing BCA at Dr. Babasaheb Ambedkar Marathwada University (2023–2026), CGPA 7.75. Available immediately for L1/L2 IT Support, Application Support, or Cloud Support roles in Pune.
Pune City
Bachelor of computer application, Computer Science, Dr. Babasaheb Ambedkar Marathwada University (BAMU), Aurangabad