Mohammad imran Shaikh profile photo 1 on Tal

Mohammad imran Shaikh

Good

Mumbai

4+ years of work experience

CMA CGM
Jan 20251 yr 6 mosPresent

Mumbai, Maharashtra, India

currently working on one of the major projects along with 10 region and 100 countries
CMA CGM GBS Pvt. Ltd.
Jan 20251 yr 6 mosPresent

Support the GETPAID application across 9 regions and 100+ countries for global O2C operations. Monitor application health, daily data interfaces, and resolve high-volume support tickets, achieving measurable SLA compliance improvements. Reduced ticket backlog significantly through process improvements and automation initiatives. Prepare BRDs and FRDs aligned with business requirements to initiate and scope projects. Lead UAT cycles and validate system changes to minimise post-production defects. Build dashboards in Tableau/Power BI to track SLA, ticket trends, and operational KPIs. Evaluate ITSM platforms (ServiceNow, Jira) and recommend system enhancements. Develop documentation, training materials, and end-user communication guides.
Inchcape Shipping Services
May 20232 yrs 10 mosFeb 2026

Airoli

Inchcape Shipping Services
Mar 20231 yr 11 mosJan 2025

Gathered and documented business requirements from cross-functional stakeholders across finance, operations, and IT teams, translating them into detailed BRDs and functional specifications. Conducted gap analysis on existing AR and O2C workflows, identifying process inefficiencies and recommending system enhancements that reduced manual effort by 30%. Collaborated with development and QA teams to define UAT scenarios, manage test cycles, and ensure successful delivery of system changes with zero critical post-production defects. KEY PROJECT – Global AR Automation & ERP Integration (2023–2024): Led end-to-end business analysis for a global AR automation initiative spanning 15+ countries. Mapped As-Is and To-Be processes, defined integration requirements between the ERP (Oracle) and collections platform (GETPAID), and coordinated with offshore development teams. Delivered a fully automated dunning and cash allocation workflow that reduced DSO by 40% and eliminated 60% of manual reconciliation tasks across the global portfolio.
Inchcape Shipping Services
Mar 20231 yr 11 mosJan 2025

• Managed global AR portfolio exceeding USD 2 million; reduced Days Sales Outstanding (DSO) by 40% through data-driven collection strategy and process re-engineering. • Produced and presented monthly MIS reports and AR performance dashboards to senior management, enabling data-driven decision-making. • Negotiated payment terms, settlement agreements, and resolution plans with international clients, improving cash flow and reducing dispute resolution time.
Iron Mountain
May 20221 yr 1 moMay 2023

Mumbai, Maharashtra, India

Handled more than 1 cr portfolio and Helps company to reduce there 40 overall DSO
Iron Mountain
May 20221 yr 1 moMay 2023

Handled domestic and global B2B/OTC customer portfolios valued at INR 1 Crore. Reduced overall outstanding balances by 35% across soft and hard collection buckets. Introduced auto-dunning and automated correspondence, streamlining the collections process.
Kinara Capital
Feb 20221 yr 4 mosMay 2023

Mumbai, Maharashtra, India

handled the Entire Mumbai region along with the portfolio of more than 1 cr help organisations to reduce their overall 40 outstanding

Education

Mumbai University Mumbai

Bachelor of management studies, Accounting and Finance

Mumbai University Mumbai

20153 yrs2018

High School Diploma

Maharashtra State Board of Technical Education, Mumbai

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Mohammad imran Shaikh on Tal

Headline

Good

Location

Mumbai

Work experience

Senior Business Analyst at CMA CGM, Jan 2025 - Present · 1 yr 6 mos, Mumbai, Maharashtra, India, currently working on one of the major projects along with 10 region and 100 countries

Information Technology Analyst at CMA CGM GBS Pvt. Ltd., Jan 2025 - Present · 1 yr 6 mos, Support the GETPAID application across 9 regions and 100+ countries for global O2C operations. Monitor application health, daily data interfaces, and resolve high-volume support tickets, achieving measurable SLA compliance improvements. Reduced ticket backlog significantly through process improvements and automation initiatives. Prepare BRDs and FRDs aligned with business requirements to initiate and scope projects. Lead UAT cycles and validate system changes to minimise post-production defects. Build dashboards in Tableau/Power BI to track SLA, ticket trends, and operational KPIs. Evaluate ITSM platforms (ServiceNow, Jira) and recommend system enhancements. Develop documentation, training materials, and end-user communication guides.

Credit control executive at Inchcape Shipping Services, May 2023 - Feb 2026 · 2 yrs 10 mos, Airoli

Business Analyst at Inchcape Shipping Services, Mar 2023 - Jan 2025 · 1 yr 11 mos, Gathered and documented business requirements from cross-functional stakeholders across finance, operations, and IT teams, translating them into detailed BRDs and functional specifications. Conducted gap analysis on existing AR and O2C workflows, identifying process inefficiencies and recommending system enhancements that reduced manual effort by 30%. Collaborated with development and QA teams to define UAT scenarios, manage test cycles, and ensure successful delivery of system changes with zero critical post-production defects. KEY PROJECT – Global AR Automation & ERP Integration (2023–2024): Led end-to-end business analysis for a global AR automation initiative spanning 15+ countries. Mapped As-Is and To-Be processes, defined integration requirements between the ERP (Oracle) and collections platform (GETPAID), and coordinated with offshore development teams. Delivered a fully automated dunning and cash allocation workflow that reduced DSO by 40% and eliminated 60% of manual reconciliation tasks across the global portfolio.

Credit Controller at Inchcape Shipping Services, Mar 2023 - Jan 2025 · 1 yr 11 mos, • Managed global AR portfolio exceeding USD 2 million; reduced Days Sales Outstanding (DSO) by 40% through data-driven collection strategy and process re-engineering. • Produced and presented monthly MIS reports and AR performance dashboards to senior management, enabling data-driven decision-making. • Negotiated payment terms, settlement agreements, and resolution plans with international clients, improving cash flow and reducing dispute resolution time.

Account receivable executive at Iron Mountain, May 2022 - May 2023 · 1 yr 1 mo, Mumbai, Maharashtra, India, Handled more than 1 cr portfolio and Helps company to reduce there 40 overall DSO

Account Executive at Iron Mountain, May 2022 - May 2023 · 1 yr 1 mo, Handled domestic and global B2B/OTC customer portfolios valued at INR 1 Crore. Reduced overall outstanding balances by 35% across soft and hard collection buckets. Introduced auto-dunning and automated correspondence, streamlining the collections process.

Senior collection executive at Kinara Capital, Feb 2022 - May 2023 · 1 yr 4 mos, Mumbai, Maharashtra, India, handled the Entire Mumbai region along with the portfolio of more than 1 cr help organisations to reduce their overall 40 outstanding

Education

Bachelor of management studies, Accounting and Finance, Mumbai University Mumbai

High School Diploma, Maharashtra State Board of Technical Education, Mumbai