Mohammad Farmaan profile photo 1 on Tal

Mohammad Farmaan

Technical consultant| BMC Helix certified | BMC TrueSight operation management | TSOM | TSPS | TSIM Admin | TSSA | Capacity | Smartreporting | Smart IT | Kinsfolk | Ison | Globallogic | HCL

Greater Delhi Area

3+ years of work experience

Kinksfolk Technology pvt ltd
Nov 20241 yr 7 mosPresent

Mumbai, Maharashtra, India

IT Technical Consultant (TrueSight Monitoring Engineer) — Kinsfolk Technology Pvt. Ltd. Nov 2024 – Present | Client: BOI (Banking Environment) • Monitoring production infrastructure using TSOM, TSPS, Capacity Console, Smart Reporting, Smart IT (Remedy), and TSSA. • Performing daily health checks including Patrol Agent disconnected count, event flow validation, and server onboarding readiness. • Conducting alert triage for disk utilization, CPU/memory performance, threshold breaches, and performance graph validation. • Creating and maintaining monitoring dashboards, application models, and groups in TSPS. • Configuring and implementing Blackout Policies for planned maintenance and change activities. • Troubleshooting incident generation and email notification policies to ensure alerts are correctly converted into incidents in Smart IT. • Installing and configuring Patrol Agent on Linux/UNIX/Windows servers and ensuring agent stability. • Supporting patching and automation a
Kinsfolk Technology Pvt. Ltd.
Nov 20241 yr 7 mosPresent

Managed BMC Helix Operations Management (BHOM) / TSOM for monitoring 2000+ servers across Production & DR environments Performed event management, alert correlation, and RCA, improving MTTR and SLA compliance Implemented monitoring policies, thresholds, and automation workflows Deployed and managed Patrol Agents (Linux/Windows) Created dashboards and service models in TSPS Automated patching and server operations using TSSA Executed capacity planning using TrueSight Capacity Optimization Supported DC-DR drills ensuring seamless failover Worked with BMC OEM on critical issues
Kinsfolk Technology Pvt.ltd
Nov 20241 yr 7 mosPresent

IT Technical Consultant (TrueSight Monitoring Engineer) — Kinsfolk Technology Pvt. Ltd. Nov 2024 – Present | Client: BOI (Banking Environment) Monitoring production infrastructure using TSOM, TSPS, Capacity Console, Smart Reporting, Smart IT (Remedy), and TSSA. Performing daily health checks including Patrol Agent disconnected count, event flow validation, and server onboarding readiness. Conducting alert triage for disk utilization, CPU/memory performance, threshold breaches, and performance graph validation. Creating and maintaining monitoring dashboards, application models, and groups in TSPS. Configuring and implementing Blackout Policies for planned maintenance and change activities. Troubleshooting incident generation and email notification policies to ensure alerts are correctly converted into incidents in Smart IT. Installing and configuring Patrol Agent on Linux/UNIX/Windows servers and ensuring agent stability. Supporting patching and automation.
iSON Technologies - Leading IT Company in Africa and Middle East
Dec 20211 yr 6 mosMay 2023

Noida, Uttar Pradesh, India

Core Network Monitoring & Troubleshooting: Experienced in monitoring and troubleshooting core network infrastructure for telecom environments. MTN Services Support (Eswatini & Zambia): Handled end-to-end monitoring and maintenance of MTN Eswatini and MTN Zambia services, ensuring network stability and uptime. Alert Monitoring & Response: Actively monitored core network alerts and provided timely responses to regional operations teams for quick issue resolution. SolarWinds Monitoring & Reporting: Maintained and generated SolarWinds performance and availability reports for Eswatini and Zambia networks. IP Addition & Configuration: Performed addition and configuration of new IPs in SolarWinds for both Eswatini and Zambia networks.
Ison Technology
Dec 20211 yr 6 mosMay 2023

Delivered 24x7 monitoring for telecom infrastructure Ensured availability through proactive monitoring

Education

GL bajaj institute of technology and management

B.tech, Electronic and communication

GL bajaj institute of technology and management

20134 yrs2017
GL bajaj institute of technology and management

B.Tech / B.E.

GL bajaj institute of technology and management

Join Mohammad and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Mohammad Farmaan on Tal

Headline

Technical consultant| BMC Helix certified | BMC TrueSight operation management | TSOM | TSPS | TSIM Admin | TSSA | Capacity | Smartreporting | Smart IT | Kinsfolk | Ison | Globallogic | HCL

About

I am working as an Associate Technical consultant at Kinsfolk Technology. I have experience Admin server monitoring, Patrol Agent installation on windows, Linux, UNIX, Solaris. I have an experience in capacity tool for CPU, Memory, Disk utilisation report or forecast report. Experience in Smartreporting tool for uptime report. Experience in Handling the major BMC cases, collaborating with OEM teams, and delivering timely resolutions for critical production issues. Strong customer handling skills with a focus on delivering reliable support and maintaining high service standards Also i have knowledge of BMC Helix In kubernetes, Docker.

Location

Greater Delhi Area

Work experience

BMC TrueSight operation Management at Kinksfolk Technology pvt ltd, Nov 2024 - Present · 1 yr 7 mos, Mumbai, Maharashtra, India, IT Technical Consultant (TrueSight Monitoring Engineer) — Kinsfolk Technology Pvt. Ltd. Nov 2024 – Present | Client: BOI (Banking Environment) • Monitoring production infrastructure using TSOM, TSPS, Capacity Console, Smart Reporting, Smart IT (Remedy), and TSSA. • Performing daily health checks including Patrol Agent disconnected count, event flow validation, and server onboarding readiness. • Conducting alert triage for disk utilization, CPU/memory performance, threshold breaches, and performance graph validation. • Creating and maintaining monitoring dashboards, application models, and groups in TSPS. • Configuring and implementing Blackout Policies for planned maintenance and change activities. • Troubleshooting incident generation and email notification policies to ensure alerts are correctly converted into incidents in Smart IT. • Installing and configuring Patrol Agent on Linux/UNIX/Windows servers and ensuring agent stability. • Supporting patching and automation a

Technical Consultant at Kinsfolk Technology Pvt. Ltd., Nov 2024 - Present · 1 yr 7 mos, Managed BMC Helix Operations Management (BHOM) / TSOM for monitoring 2000+ servers across Production & DR environments Performed event management, alert correlation, and RCA, improving MTTR and SLA compliance Implemented monitoring policies, thresholds, and automation workflows Deployed and managed Patrol Agents (Linux/Windows) Created dashboards and service models in TSPS Automated patching and server operations using TSSA Executed capacity planning using TrueSight Capacity Optimization Supported DC-DR drills ensuring seamless failover Worked with BMC OEM on critical issues

Technical Consultant Team Lead at Kinsfolk Technology Pvt.ltd, Nov 2024 - Present · 1 yr 7 mos, IT Technical Consultant (TrueSight Monitoring Engineer) — Kinsfolk Technology Pvt. Ltd. Nov 2024 – Present | Client: BOI (Banking Environment) Monitoring production infrastructure using TSOM, TSPS, Capacity Console, Smart Reporting, Smart IT (Remedy), and TSSA. Performing daily health checks including Patrol Agent disconnected count, event flow validation, and server onboarding readiness. Conducting alert triage for disk utilization, CPU/memory performance, threshold breaches, and performance graph validation. Creating and maintaining monitoring dashboards, application models, and groups in TSPS. Configuring and implementing Blackout Policies for planned maintenance and change activities. Troubleshooting incident generation and email notification policies to ensure alerts are correctly converted into incidents in Smart IT. Installing and configuring Patrol Agent on Linux/UNIX/Windows servers and ensuring agent stability. Supporting patching and automation.

Network Analyst at iSON Technologies - Leading IT Company in Africa and Middle East, Dec 2021 - May 2023 · 1 yr 6 mos, Noida, Uttar Pradesh, India, Core Network Monitoring & Troubleshooting: Experienced in monitoring and troubleshooting core network infrastructure for telecom environments. MTN Services Support (Eswatini & Zambia): Handled end-to-end monitoring and maintenance of MTN Eswatini and MTN Zambia services, ensuring network stability and uptime. Alert Monitoring & Response: Actively monitored core network alerts and provided timely responses to regional operations teams for quick issue resolution. SolarWinds Monitoring & Reporting: Maintained and generated SolarWinds performance and availability reports for Eswatini and Zambia networks. IP Addition & Configuration: Performed addition and configuration of new IPs in SolarWinds for both Eswatini and Zambia networks.

Network Analyst at Ison Technology, Dec 2021 - May 2023 · 1 yr 6 mos, Delivered 24x7 monitoring for telecom infrastructure Ensured availability through proactive monitoring

Education

B.tech, Electronic and communication, GL bajaj institute of technology and management

B.Tech / B.E., GL bajaj institute of technology and management