---
title: "Mohammad Aamir Khan - Sr. Technical Consultant in Greater Delhi Area | Tal"
description: "Meet Mohammad Aamir Khan, Senior Product Support Engineer | Digital Video & Creative Cloud Specialist | Escalation SME | 12+ Years at Adobe based in Greater Delhi Area."
image: "https://tal.club/meet/mohammad-aamir-khan/share-image"
---

# Mohammad Aamir Khan on Tal

## Headline

Senior Product Support Engineer \| Digital Video & Creative Cloud Specialist \| Escalation SME \| 12\+ Years at Adobe

## About

I help enterprises and creative professionals maximize the value of Adobe Creative Cloud by delivering fast, reliable technical support and enabling smooth adoption of next\-gen AI tools like Firefly and Acrobat AI\. 💡 What I bring: 10\+ years of IT & enterprise support experience Trusted by Adobe engineering teams—100\+ validated bug reports that shaped product fixes Led 5,000\+ deployments annually with 95%\+ CSAT Reduced team downtime by 80% with proactive recovery workflows Global trainer on AI adoption \(Firefly & Acrobat AI\) Core Expertise: Adobe CC \(Premiere Pro, After Effects, Acrobat, Firefly AI\) • IT Support \(Windows/Mac\) • Active Directory & Access Mgmt • Incident & Escalation Mgmt • Enterprise Deployments • Cloud Sync 🎯 Passionate about solving tough problems, building customer trust, and enabling innovation\. Always open to opportunities in IT Support, Technical Consulting, and AI Adoption Enablement\.

## Location

Greater Delhi Area

## Work experience

Sr\. Technical Consultant at Adobe, Jan 2014 \- Present · 12 yrs 6 mos, Noida Sector 127, Senior Technical Support Consultant \| Adobe Systems \| Noida \| Jan 2014 – Present \- Delivered 95%\+ CSAT across 5,000\+ deployments annually, turning escalations into loyalty\. \- Validated 100\+ critical bugs, directly influencing product stability\. \- Reduced downtime by up to 80% via advanced recovery workflows\. \- Trained global teams on Firefly AI & Acrobat AI for smooth AI adoption\. \- Handpicked for elite product groups \(Retention, Installation, Photography\)\. \- Recognized with multiple CSAT Champion Awards\.

Senior Specialist\-Incident & Change Management at HCL Technologies Pvt Ltd, Mar 2012 \- Oct 2013 · 1 yr 8 mos, HCL Technologies Pvt Ltd, Noida SEZ, Sector 126, Global Account Manager \| HCL Technologies \| Noida \| Mar 2012 – Oct 2013 \- Administered 3,000\+ enterprise profiles across 18 global domains using Active Directory\. \- Coordinated access management for onboarding, exits & role changes\. \- Oversaw enterprise app deployments with minimal disruption\. \- Partnered with stakeholders to improve SLA compliance & service delivery\.

Senior System Engineer at Piexsys Technologies Pvt Ltd, Aug 2010 \- Jan 2012 · 1 yr 6 mos, Greater Delhi Area, Handling team of 20 web designers and developers\. • Assisting Web Developers for Creating Web\-Portals for Schools & Colleges\. • Creating Presentation for the client, showcasing & including his requirement and expectations from the Portal\. • Conducting Vitality Trainings for the Process\. • Helping SEO Activities for handling Site Visibility and Clicks Globally\. • Troubleshooting Various Operating Systems: ie\. XP, Vista, Windows 7\. • Managing & Configuring Outlook, Lotus Notes\. • Handling Escalations and Providing Quick Resolution\. • 3rd Party Software solution through Remote Assistance\. • Updating Online Bulletin Boards and News\-Update as per client request on Real\-Time basis\. • Updating News\-Letter and SMS alerts as per the Client needs\. • Resolving Technical queries and up selling with Pre\-define Customer Satisfaction Target\. • Helping Development Team in Developing Different Portals For: • Educational Institutions, Schools, Colleges , • Matrimonial Services, Wedding Planning, • Social Networking Sites\. • Holding client Meetings and Presentation in Seminars for the Organization\. • Relationship Manager to Key Clients to impart swift services on real time basis\.

Senior Technical Resolution Expert at Dell, Oct 2007 \- Jul 2010 · 2 yrs 10 mos, • Assisting a Team of 20 Technical Experts\. • Active Technical Team Support\. • DATA RECOVERY from Laptop Desktops\. • Technical Hardware – Software Trouble shooting with up selling\. • Troubleshooting Various Operating Systems: i\.e\. XP, Vista, Windows 7\. • Managing & Configuring Outlook, Lotus Notes\. • Handling Escalations and Providing Quick Resolution\. • 3rd Party Software solution through Remote Assistance\. • Providing Support to the Team\-Members on real\-time basis and Handle Escalations whenever Required\. • Managing AVAYA and providing different AUXES to the Technicians as per requirement\. • Imparting Technical Training for ‘BQ Techs’ on weekly Basis\. • Remote Resolution Team Member: • Working on Network Printers, Lotus Notes, and Outlook\. • Software Deployment: Deploy\-Upgrade software’s and patches on client computers using Unicenter Software Delivery\. • AWARDED STAR OF THE QUARTER in JULY 2010

## Education

Master of Business Administration \- MBA, Human Resource Management, Shobit University

BBA, Business Administration and Management, General, Delhi University

[View the original profile](https://tal.club/meet/mohammad-aamir-khan)

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