Headline

Overseas Consultant

About

Postgraduate and Bachelor’s in Hospitality with over 7 years of experience in guest handling, client-facing roles, and overseas consulting. Open to learning new skills and taking on new roles.

Location

Delhi

Work experience

Sales Support Executive at StudyIn, Jan 2022 - Present · 4 yrs 7 mos, On-site

Senior Customer Service Representative at Trans India Holidays, Feb 2017 - Feb 2020 · 3 yrs 1 mo, Greater Delhi Area, Duties and Responsibilities: Escorting group travellers and provide them assistance throughout the tour Promote brand image of the organization during the delegation events. Responsible for Quality Check of the product. Maintaining client and public relations. Responsible for greeting and welcoming, escorting & assisting foreign clients from around the world. Prepare and maintain contact with all prime targeted referral sources in direction to develop new referrals. To facilitate coordination of all work related activities. Coordinating and taking follow up with the clients over phone, emails and in person. Assisting the file handler in hotel booking and making tour itinerary. Marketing and Branding. Respond to emails and calls from clients regarding queries, in a timely manner. Exploring new opportunities and developing new markets. Involve in Events and activities to promote brand image of the Organization. Organizing marketing activities for promoting the company. Responsible for providing excellent service and maintain close relationship with all clients and to maintain a spirit of team work. Assist the client at the time of check in & check out at the hotel. Brief the client about their complete tour itinerary Brief the client about DO’s and DON’T’s in the country. Coordinate with the back-end team for seeking information on the issues faced and inform the client on the same. Assist the client in all possible ways in consultation with the file handler and duty officer. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of clients. Collect and communicate clients feedback in a timely and efficient manner. Convincing the clients in sales. Coordinating for the transport. Record all clients complaints or issues received and resolved. Update client on the status of their queries and complaints in a timely manner.

Customer Service Representative at Travel Corporation India, Feb 2015 - Feb 2017 · 2 yrs 1 mo

Education

Bachelor of Science in Hospitality and Catering Managment, Hospitality, Sikkim Manipal University, Gangtok