---
title: "Mohammad Barodawala - Senior Business Operations Analyst in Thane | Tal"
description: "Meet Mohammad Barodawala, Sr. Business Analyst | Banking | Scrum Master | Data Analysis | Project Coordination | Requirements Management | Stakeholder Management based in Thane."
image: "https://tal.club/meet/mohammad-28/share-image"
---

# Mohammad Barodawala on Tal

## Headline

Sr\. Business Analyst \| Banking \| Scrum Master \| Data Analysis \| Project Coordination \| Requirements Management \| Stakeholder Management

## About

Total 12 yrs\. of experience in IT Industry, as a Business Analyst 8 years of experience, I have a passion for analyzing complex business problems and delivering strategic solutions that drive growth and enhance customer experience\. With a strong background in Business Analysis/Data Analysis, I have honed my ability to gather and interpret data, identify trends and patterns, and provide actionable insights that inform decision\-making\. My expertise includes Advanced excel, SQL, Data Visualization, Data Mapping, project management, stakeholder management, and process improvement\. I have a proven track record of working collaboratively with cross\-functional teams to drive successful project outcomes, and I am skilled at communicating complex ideas to both technical and non\-technical stakeholders\. I also have experience in an Agile environment\. Good with Lean concepts and was awarded with Best Lean Initiative for completing maximum number of kaizens in a given financial year and also a Professional Scrum Master\. Apart from the above, Individuals can also contact me so that I can contribute to their career growth and continue learning\.

## Location

Thane

## Work experience

Senior Business Operations Analyst at VISTRA, Aug 2024 \- Jan 2026 · 1 yr 6 mos, Mumbai, Maharashtra, India, Roles & Responsibilities: • Partnered with Commercial, Compliance, and Operations teams to conduct business process analysis, build comprehensive process inventories \(as\-is and to\-be state\), and identify opportunities for process optimization and standardization\. • Led end\-to\-end process improvement and business transformation initiatives through business process reengineering \(BPR\), aligning workflows with regulatory, compliance, and governance frameworks\. • Involved in Requirement Gathering, Designing & Testing\. Creating BRD & FRDs • Facilitated process mapping workshops to capture as\-is processes, analyze bottlenecks, and design streamlined, scalable, and efficient workflows across business units globally\. • Collaborated with operations to migrate and embed processes across all Vistra’s Global Service Centers, improving service delivery efficiency and operational scalability\. • Performed data\-driven analysis and developed fact\-based insights to support decision\-making, identify waste elimination, and enhance commercial performance\. • Defined and tracked KPIs, SLAs, and process metrics using process measurement tools and performance dashboards to monitor progress and ensure continuous improvement\. • Partnered with cross\-functional teams to standardize processes, reinforce controls, and ensure alignment with quality assurance and compliance standards\. • Managed process improvement projects from initiation to delivery — including planning, scheduling, risk identification, stakeholder management, and status reporting\. • Evaluated and recommended automation and technology solutions to support reengineering of operational processes and improve overall efficiency\. • Acted as a change agent, promoting a continuous improvement culture, identifying and delivering quick\-win initiatives, and driving sustainable business value\.

Lead Business Analyst at Synechron, Dec 2020 \- Aug 2024 · 3 yrs 9 mos, India, Roles & Responsibilities: • Support for business processing & implementation for employee benefits Insurance program as an account implementation specialist\. • Led 4 Business Analysts in documenting client requirements and implementing all parts of product life cycle, serving as the liaison between clients and team to ensure alignment with goal\. • Conducting tests, surveys, and workshops to understand the business requirements\. • Involved in Requirement Gathering, Designing & Testing\. Creating BRD & FRDs • Facilitate release and sprint planning processes, scrum ceremonies, and empower team commitments for release and sprint delivery\. • Constant interaction with internal & external stakeholders for project status & updates\. • Providing real\-time collaboration, make estimates and reports for sprints and releases, etc\. • Providing training and guidance to the clients after release\. • Preparing & maintaining Gantt Charts on Microsoft project for work tracking\. • Performing UAT once product goes through the testing & quality process\. • Managing the entire product line life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas\. • Involved in data engineering project from requirements phase to delivery\. • Supporting issue analysis and provide fixes during test phases, as well as production issue resolution to ensure key Product SLAs are met\. • Presenting and highlighting features in product demos to wider audience / customer\. • Work closely with Policy team if any existing employers submitting paper applications for their new employees or open/re\-enrolment for late entrants enrolling into a product\. • Minimizing production issues by ensuring permanent fixes are received from vendor and deployed on production post proper UAT and sign offs\. • Using SQL for extracting reports from the database\. • Using Tableau & Power BI to track pending enrolments & maintaining Dashboards\.

Assistant Manager at Anunta, Oct 2017 \- Aug 2020 · 2 yrs 11 mos, Mumbai, Maharashtra, India, Roles & Responsibilities: • Constant interaction with internal & external stakeholders for project status & updates\. • Make decision regarding real\-time incident resolution activities and selecting client situations for executive and management escalation updates\. • Maintaining trend data and metrics related to changes, incidents and problems for clients and executive reporting\. • Ensure effective and rapid response to major incidents\. • Working closely with product owners, SMEs and other stakeholders to identify problem scope\. • Fix and reduce reoccurrence of Application related integrity issues\. • Managing the team including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities\. • Developing and managing detailed project plan\. Aligning stakeholders and team members on the plan and manage execution of tasks to achieve project goals\. • Providing real\-time collaboration, make estimates and reports for sprints and releases, etc\. • Worked with third party service providers to deliver contractual commitments • Learnt, understood & worked upon loan process, CRM Application, Loan Origination, Automated decisioning, 3rd party financial data\-source integration, Loan Management, Loan lifecycle management\. L&T Finance Client\. • Used SQL queries for extracting reconciliation reports\. • Minimized production issues by ensuring permanent fixes are received from vendor and deployed on production post proper UAT and sign offs\. • Documenting high\-level risks, assumptions, and constraints\. Develop and track risk mitigation and issue resolution plans, recommend and implement approved actions and workarounds required to mitigate or minimize project and commercial risk\. • Managed & supported LOS & LMS application and the various API and Digital integrations done with internal applications and external partners, in order to provide users a smooth and stable experience during the entire life cycle of the loan\. \-L&T Finance Client\.

Information Technology Service Desk Team Lead at Capgemini, Jun 2014 \- Sep 2017 · 3 yrs 4 mos, Mumbai, Maharashtra, India, Roles & Responsibilities: • Played a significant role in team building strategic planning toward operation excellence\. • Supervised and coached team daily\. • Working exclusively on P1 \(Priority 1\) and P2 \(Priority 2\) issues and raising Problem Ticket\. • Working with respective towers for quicker resolution and escalating it wherever required\. • Taking overall responsibility for incident management and request fulfilment on the Service Desk\. • AD support over Middleware directory, SCCM software deployment\. • Providing different access such as admin rights/USB on desktops, internet access, mailbox rights, license software etc\. as per the infosec policies\. • Administrating Symantec Endpoint protection server \(DLP\)\. • Administrating Sophos encryption server & Safenet authentication system\. • Maintaining SLA by following up with the engineers for the closure of tickets\. • Monitoring & reporting on standards & performance targets\. • Preparing Daily report summary\. • Measure the performance of all the team members to ensure operational targets are met\. Achievements\- • In a span of 8 months, started working as a mentor for more than 15 resources\. • Based on performance, was identified as trainer for new joiners\. • Won lots of goodies in terms for best performance • Promoted as a lead within a year\.

## Education

Bachelor of Science \- BSc, Information Technology, Sikkim Manipal Institute of Technology \- SMU

Diploma in Engineering, Computer Engineering, Tilak Maharashtra Vidyapeeth, Pune

[View the original profile](https://tal.club/meet/mohammad-28)

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