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Mohammad Barodawala

Sr. Business Analyst | Banking | Scrum Master | Data Analysis | Project Coordination | Requirements Management | Stakeholder Management

Thane

11+ years of work experience

VISTRA
Aug 20241 yr 6 mosJan 2026

Mumbai, Maharashtra, India

Roles & Responsibilities: • Partnered with Commercial, Compliance, and Operations teams to conduct business process analysis, build comprehensive process inventories (as-is and to-be state), and identify opportunities for process optimization and standardization. • Led end-to-end process improvement and business transformation initiatives through business process reengineering (BPR), aligning workflows with regulatory, compliance, and governance frameworks. • Involved in Requirement Gathering, Designing & Testing. Creating BRD & FRDs • Facilitated process mapping workshops to capture as-is processes, analyze bottlenecks, and design streamlined, scalable, and efficient workflows across business units globally. • Collaborated with operations to migrate and embed processes across all Vistra’s Global Service Centers, improving service delivery efficiency and operational scalability. • Performed data-driven analysis and developed fact-based insights to support decision-making, identify waste elimination, and enhance commercial performance. • Defined and tracked KPIs, SLAs, and process metrics using process measurement tools and performance dashboards to monitor progress and ensure continuous improvement. • Partnered with cross-functional teams to standardize processes, reinforce controls, and ensure alignment with quality assurance and compliance standards. • Managed process improvement projects from initiation to delivery — including planning, scheduling, risk identification, stakeholder management, and status reporting. • Evaluated and recommended automation and technology solutions to support reengineering of operational processes and improve overall efficiency. • Acted as a change agent, promoting a continuous improvement culture, identifying and delivering quick-win initiatives, and driving sustainable business value.
Synechron
Dec 20203 yrs 9 mosAug 2024

India

Roles & Responsibilities: • Support for business processing & implementation for employee benefits Insurance program as an account implementation specialist. • Led 4 Business Analysts in documenting client requirements and implementing all parts of product life cycle, serving as the liaison between clients and team to ensure alignment with goal. • Conducting tests, surveys, and workshops to understand the business requirements. • Involved in Requirement Gathering, Designing & Testing. Creating BRD & FRDs • Facilitate release and sprint planning processes, scrum ceremonies, and empower team commitments for release and sprint delivery. • Constant interaction with internal & external stakeholders for project status & updates. • Providing real-time collaboration, make estimates and reports for sprints and releases, etc. • Providing training and guidance to the clients after release. • Preparing & maintaining Gantt Charts on Microsoft project for work tracking. • Performing UAT once product goes through the testing & quality process. • Managing the entire product line life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas. • Involved in data engineering project from requirements phase to delivery. • Supporting issue analysis and provide fixes during test phases, as well as production issue resolution to ensure key Product SLAs are met. • Presenting and highlighting features in product demos to wider audience / customer. • Work closely with Policy team if any existing employers submitting paper applications for their new employees or open/re-enrolment for late entrants enrolling into a product. • Minimizing production issues by ensuring permanent fixes are received from vendor and deployed on production post proper UAT and sign offs. • Using SQL for extracting reports from the database. • Using Tableau & Power BI to track pending enrolments & maintaining Dashboards.
Anunta
Oct 20172 yrs 11 mosAug 2020

Mumbai, Maharashtra, India

Roles & Responsibilities: • Constant interaction with internal & external stakeholders for project status & updates. • Make decision regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates. • Maintaining trend data and metrics related to changes, incidents and problems for clients and executive reporting. • Ensure effective and rapid response to major incidents. • Working closely with product owners, SMEs and other stakeholders to identify problem scope. • Fix and reduce reoccurrence of Application related integrity issues. • Managing the team including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. • Developing and managing detailed project plan. Aligning stakeholders and team members on the plan and manage execution of tasks to achieve project goals. • Providing real-time collaboration, make estimates and reports for sprints and releases, etc. • Worked with third party service providers to deliver contractual commitments • Learnt, understood & worked upon loan process, CRM Application, Loan Origination, Automated decisioning, 3rd party financial data-source integration, Loan Management, Loan lifecycle management. L&T Finance Client. • Used SQL queries for extracting reconciliation reports. • Minimized production issues by ensuring permanent fixes are received from vendor and deployed on production post proper UAT and sign offs. • Documenting high-level risks, assumptions, and constraints. Develop and track risk mitigation and issue resolution plans, recommend and implement approved actions and workarounds required to mitigate or minimize project and commercial risk. • Managed & supported LOS & LMS application and the various API and Digital integrations done with internal applications and external partners, in order to provide users a smooth and stable experience during the entire life cycle of the loan. -L&T Finance Client.
Capgemini
Jun 20143 yrs 4 mosSep 2017

Mumbai, Maharashtra, India

Roles & Responsibilities: • Played a significant role in team building strategic planning toward operation excellence. • Supervised and coached team daily. • Working exclusively on P1 (Priority 1) and P2 (Priority 2) issues and raising Problem Ticket. • Working with respective towers for quicker resolution and escalating it wherever required. • Taking overall responsibility for incident management and request fulfilment on the Service Desk. • AD support over Middleware directory, SCCM software deployment. • Providing different access such as admin rights/USB on desktops, internet access, mailbox rights, license software etc. as per the infosec policies. • Administrating Symantec Endpoint protection server (DLP). • Administrating Sophos encryption server & Safenet authentication system. • Maintaining SLA by following up with the engineers for the closure of tickets. • Monitoring & reporting on standards & performance targets. • Preparing Daily report summary. • Measure the performance of all the team members to ensure operational targets are met. Achievements- • In a span of 8 months, started working as a mentor for more than 15 resources. • Based on performance, was identified as trainer for new joiners. • Won lots of goodies in terms for best performance • Promoted as a lead within a year.

Education

Sikkim Manipal Institute of Technology - SMU

Bachelor of Science - BSc, Information Technology

Sikkim Manipal Institute of Technology - SMU

20103 yrs2013
Tilak Maharashtra Vidyapeeth, Pune

Diploma in Engineering, Computer Engineering

Tilak Maharashtra Vidyapeeth, Pune

20073 yrs2010

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Mohammad Barodawala on Tal

Headline

Sr. Business Analyst | Banking | Scrum Master | Data Analysis | Project Coordination | Requirements Management | Stakeholder Management

About

Total 12 yrs. of experience in IT Industry, as a Business Analyst 8 years of experience, I have a passion for analyzing complex business problems and delivering strategic solutions that drive growth and enhance customer experience. With a strong background in Business Analysis/Data Analysis, I have honed my ability to gather and interpret data, identify trends and patterns, and provide actionable insights that inform decision-making. My expertise includes Advanced excel, SQL, Data Visualization, Data Mapping, project management, stakeholder management, and process improvement. I have a proven track record of working collaboratively with cross-functional teams to drive successful project outcomes, and I am skilled at communicating complex ideas to both technical and non-technical stakeholders. I also have experience in an Agile environment. Good with Lean concepts and was awarded with Best Lean Initiative for completing maximum number of kaizens in a given financial year and also a Professional Scrum Master. Apart from the above, Individuals can also contact me so that I can contribute to their career growth and continue learning.

Location

Thane

Work experience

Senior Business Operations Analyst at VISTRA, Aug 2024 - Jan 2026 · 1 yr 6 mos, Mumbai, Maharashtra, India, Roles & Responsibilities: • Partnered with Commercial, Compliance, and Operations teams to conduct business process analysis, build comprehensive process inventories (as-is and to-be state), and identify opportunities for process optimization and standardization. • Led end-to-end process improvement and business transformation initiatives through business process reengineering (BPR), aligning workflows with regulatory, compliance, and governance frameworks. • Involved in Requirement Gathering, Designing & Testing. Creating BRD & FRDs • Facilitated process mapping workshops to capture as-is processes, analyze bottlenecks, and design streamlined, scalable, and efficient workflows across business units globally. • Collaborated with operations to migrate and embed processes across all Vistra’s Global Service Centers, improving service delivery efficiency and operational scalability. • Performed data-driven analysis and developed fact-based insights to support decision-making, identify waste elimination, and enhance commercial performance. • Defined and tracked KPIs, SLAs, and process metrics using process measurement tools and performance dashboards to monitor progress and ensure continuous improvement. • Partnered with cross-functional teams to standardize processes, reinforce controls, and ensure alignment with quality assurance and compliance standards. • Managed process improvement projects from initiation to delivery — including planning, scheduling, risk identification, stakeholder management, and status reporting. • Evaluated and recommended automation and technology solutions to support reengineering of operational processes and improve overall efficiency. • Acted as a change agent, promoting a continuous improvement culture, identifying and delivering quick-win initiatives, and driving sustainable business value.

Lead Business Analyst at Synechron, Dec 2020 - Aug 2024 · 3 yrs 9 mos, India, Roles & Responsibilities: • Support for business processing & implementation for employee benefits Insurance program as an account implementation specialist. • Led 4 Business Analysts in documenting client requirements and implementing all parts of product life cycle, serving as the liaison between clients and team to ensure alignment with goal. • Conducting tests, surveys, and workshops to understand the business requirements. • Involved in Requirement Gathering, Designing & Testing. Creating BRD & FRDs • Facilitate release and sprint planning processes, scrum ceremonies, and empower team commitments for release and sprint delivery. • Constant interaction with internal & external stakeholders for project status & updates. • Providing real-time collaboration, make estimates and reports for sprints and releases, etc. • Providing training and guidance to the clients after release. • Preparing & maintaining Gantt Charts on Microsoft project for work tracking. • Performing UAT once product goes through the testing & quality process. • Managing the entire product line life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas. • Involved in data engineering project from requirements phase to delivery. • Supporting issue analysis and provide fixes during test phases, as well as production issue resolution to ensure key Product SLAs are met. • Presenting and highlighting features in product demos to wider audience / customer. • Work closely with Policy team if any existing employers submitting paper applications for their new employees or open/re-enrolment for late entrants enrolling into a product. • Minimizing production issues by ensuring permanent fixes are received from vendor and deployed on production post proper UAT and sign offs. • Using SQL for extracting reports from the database. • Using Tableau & Power BI to track pending enrolments & maintaining Dashboards.

Assistant Manager at Anunta, Oct 2017 - Aug 2020 · 2 yrs 11 mos, Mumbai, Maharashtra, India, Roles & Responsibilities: • Constant interaction with internal & external stakeholders for project status & updates. • Make decision regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates. • Maintaining trend data and metrics related to changes, incidents and problems for clients and executive reporting. • Ensure effective and rapid response to major incidents. • Working closely with product owners, SMEs and other stakeholders to identify problem scope. • Fix and reduce reoccurrence of Application related integrity issues. • Managing the team including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. • Developing and managing detailed project plan. Aligning stakeholders and team members on the plan and manage execution of tasks to achieve project goals. • Providing real-time collaboration, make estimates and reports for sprints and releases, etc. • Worked with third party service providers to deliver contractual commitments • Learnt, understood & worked upon loan process, CRM Application, Loan Origination, Automated decisioning, 3rd party financial data-source integration, Loan Management, Loan lifecycle management. L&T Finance Client. • Used SQL queries for extracting reconciliation reports. • Minimized production issues by ensuring permanent fixes are received from vendor and deployed on production post proper UAT and sign offs. • Documenting high-level risks, assumptions, and constraints. Develop and track risk mitigation and issue resolution plans, recommend and implement approved actions and workarounds required to mitigate or minimize project and commercial risk. • Managed & supported LOS & LMS application and the various API and Digital integrations done with internal applications and external partners, in order to provide users a smooth and stable experience during the entire life cycle of the loan. -L&T Finance Client.

Information Technology Service Desk Team Lead at Capgemini, Jun 2014 - Sep 2017 · 3 yrs 4 mos, Mumbai, Maharashtra, India, Roles & Responsibilities: • Played a significant role in team building strategic planning toward operation excellence. • Supervised and coached team daily. • Working exclusively on P1 (Priority 1) and P2 (Priority 2) issues and raising Problem Ticket. • Working with respective towers for quicker resolution and escalating it wherever required. • Taking overall responsibility for incident management and request fulfilment on the Service Desk. • AD support over Middleware directory, SCCM software deployment. • Providing different access such as admin rights/USB on desktops, internet access, mailbox rights, license software etc. as per the infosec policies. • Administrating Symantec Endpoint protection server (DLP). • Administrating Sophos encryption server & Safenet authentication system. • Maintaining SLA by following up with the engineers for the closure of tickets. • Monitoring & reporting on standards & performance targets. • Preparing Daily report summary. • Measure the performance of all the team members to ensure operational targets are met. Achievements- • In a span of 8 months, started working as a mentor for more than 15 resources. • Based on performance, was identified as trainer for new joiners. • Won lots of goodies in terms for best performance • Promoted as a lead within a year.

Education

Bachelor of Science - BSc, Information Technology, Sikkim Manipal Institute of Technology - SMU

Diploma in Engineering, Computer Engineering, Tilak Maharashtra Vidyapeeth, Pune