Mohamed Sulaiman profile photo 1 on Tal

Mohamed Sulaiman

Software Engineer

Chennai

5+ years of work experience

Freshworks
Mar 20233 yrs 6 mosPresent

India

Driving Scalable Solutions, Intelligent Routing & AI-Powered Enhancements for Freshdesk and Freshchat 🚀 Spearheaded the design and implementation of a high-performance Routing System for Freshdesk, now powering intelligent routing across multiple Freshworks products. 🕒 Developed a dedicated SLA & Business Hours microservice that seamlessly integrates with Freshchat to manage time-sensitive responses and enhance customer support reliability. 🧠 Built a robust Rule Engine adopted across the Freshworks ecosystem, enabling powerful automation and dynamic decision-making capabilities. 🤖 Worked on AI models focused on prompt engineering, shaping smarter, more context-aware responses and elevating the customer support experience across platforms.
Freshworks
Feb 20221 yr 2 mosMar 2023

Chennai, Tamil Nadu, India

Freshworks
Aug 20216 mosJan 2022

Chennai, Tamil Nadu, India

GitHub
@MdSulaiman2k
Medium
@mdsulaiman2k

Mohamed’s AI Stack

claude code
claude code
claude
claude
cursor
cursor
github copilot
github copilot
notion
notion
replit
replit

Education

Freshworks software academy, Computer Programming

Velankanni Matriculation Higher Secondary School

20192 yrs2021
Freshworks STS Software Academy

Full Stack Developer Certificate

Freshworks STS Software Academy

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Headline

Software Engineer

Location

Chennai

AI stack

claude code

claude

cursor

github copilot

notion

replit

Work experience

Software Engineer at Freshworks, Mar 2023 - Present · 3 yrs 6 mos, India, Driving Scalable Solutions, Intelligent Routing & AI-Powered Enhancements for Freshdesk and Freshchat 🚀 Spearheaded the design and implementation of a high-performance Routing System for Freshdesk, now powering intelligent routing across multiple Freshworks products. 🕒 Developed a dedicated SLA & Business Hours microservice that seamlessly integrates with Freshchat to manage time-sensitive responses and enhance customer support reliability. 🧠 Built a robust Rule Engine adopted across the Freshworks ecosystem, enabling powerful automation and dynamic decision-making capabilities. 🤖 Worked on AI models focused on prompt engineering, shaping smarter, more context-aware responses and elevating the customer support experience across platforms.

Graduate Engineering Trainee at Freshworks, Feb 2022 - Mar 2023 · 1 yr 2 mos, Chennai, Tamil Nadu, India

Software Developer Internship at Freshworks, Aug 2021 - Jan 2022 · 6 mos, Chennai, Tamil Nadu, India

Education

Freshworks software academy, Computer Programming, Velankanni Matriculation Higher Secondary School

Full Stack Developer Certificate, Freshworks STS Software Academy

Public links

github: https://github.com/MdSulaiman2k

medium: https://medium.com/@mdsulaiman2k

Mohamed Sulaiman - Software Engineer in Chennai | Tal