Headline

Assistant Manager

About

As an experienced professional in service excellence outsource industry, I've developed a passion for delivering exceptional customer service and driving team performance. With a proven track record of improving efficiency, reducing costs, and increasing customer satisfaction, I'm confident in my ability to lead high-performing teams and drive business growth. Throughout my career, I've demonstrated expertise in: •Call Centre operations and management •Customer service strategy development and implementation •Team leadership and development •Process improvement and workflow optimization •Performance analysis and metrics reporting •Communication and conflict resolution

Location

Bengaluru

Work experience

Assistant Manager at Concentrix, Jan 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India

Operations Lead at Concentrix, Jan 2022 - Dec 2023 · 2 yrs, Bangalore Urban, Karnataka, India

Sr. Associate in Premium Support (R&D OnePlus Tech) at Concentrix, Jul 2020 - Jan 2022 · 1 yr 7 mos, Bangalore Urban, Karnataka, India

Education

BBM, CCNA,Networking ,Routing and switching,OSPF,EIGRP,BGP protocols, Mysore University, Mysore