---
title: "Mohamed Asif - Founder & Product Builder in Bengaluru | Tal"
description: "Meet Mohamed Asif, Founder & Product Builder at Kid Connect AI based in Bengaluru. AI stack includes claude code, claude, and codex. Explore public work links including youtube.com, mohamed-asif.lovable.app, and github."
image: "https://tal.club/meet/mohamed-asif/share-image"
---

# Mohamed Asif on Tal

## Headline

Founder & Product Builder at Kid Connect AI

## About

I’m a Customer Success & Customer Experience professional with 13\+ years of experience across Customer Success, Account Management, Relationship Management, Risk Operations, Customer Research, Program Analysis and Business Development\. Throughout my career, I’ve worked across multiple industries including technology, legal\-tech, gaming, recruitment and matrimony, with a consistent focus on understanding customers, improving adoption, solving operational problems, driving retention and turning customer feedback into business and product insights\. My experience includes: • Managing customer portfolios and end\-to\-end customer lifecycles — from onboarding and adoption to retention, renewals and expansion\. • Managing high\-value/VIP customers and complex escalations, prioritising issues based on customer impact, business requirements and operational capacity\. • Building customer research programs, including a 200\+ member research panel, segmentation, cohort analysis, surveys and focused\-group discussions to understand customer behaviour and validate product opportunities\. • Working closely with Product, Business, Risk and Operations teams to convert customer feedback and operational data into actionable improvements\. • Working across risk operations including refunds, chargebacks, fraud detection, game\-rule validation, quality audits and SOP creation\. • Improving customer retention in high\-risk/high\-churn segments and identifying the underlying blockers behind customer disengagement\. More recently, I've been expanding my capabilities into AI, Agentic AI and workflow automation through hands\-on learning and experimentation\. I’m also building Kid Connect AI, a working MVP focused on improving communication between preschools/kindergartens and parents\. I’ve taken the product from research and problem discovery through product design, AI\-assisted development, testing and deployment\. I enjoy working at the intersection of customers, data, operations, product and technology — understanding a problem deeply, finding the underlying cause and turning it into a practical solution\. Areas I’m interested in: Customer Success \| Customer Experience \| Account Management \| CX Operations \| Customer Insights \| Retention & Growth \| Product Feedback \| AI\-enabled Customer Experience \| AI & Product Building

## Location

Bengaluru

## AI stack

claude code

claude

codex

gemini

lovable

n8n

## Work experience

Founder & Product Builder at Kid Connect AI, Apr 2026 \- Present · 5 mo, Bengaluru, • Building Kid Connect AI, a multi\-tenant communication platform designed to improve real\-time communication between preschools/kindergartens and parents\. • Conducted direct user research by visiting a preschool, speaking with the owner and principal, and observing real\-world school operations and parent\-teacher communication challenges\. • Designed the product around a simple principle: give teachers and parents the information they need with minimum navigation and as few as 1–2 taps\. • Built working modules for Super Admin, School Admin, Teachers, Parents and Staff, including attendance, timetable, live child updates, notifications, announcements, chat, student records and parent communication\. • Designed the architecture as a modular, multi\-tenant platform capable of supporting multiple schools, with subscription and pricing models incorporated\. • Used AI\-assisted development with ChatGPT and Claude Code, while handling product planning, testing, debugging, UI/UX validation and feature refinement\. • Deployed the application using Vercel for the frontend and Render/Railway for backend infrastructure, with GitHub used for version control\. • Tested the application across roles, screens, features, authentication and user flows, identifying and resolving numerous UI, access\-control and functional issues\. • Built 3 working workflow automations, with additional AI and automation ideas under development\. • Currently exploring AI\-driven insights that can analyse a child's historical activity and provide meaningful patterns to parents and teachers\.

Account Manager at Salesdiary, Nov 2025 \- Apr 2026 · 6 mos, Bengaluru, • Managed 6 customer accounts, including 2 large enterprise accounts, owning onboarding, adoption, support, retention and renewals\. • Increased product adoption for a major fertiliser business from \~40% to \~80–85% by identifying user blockers, improving product understanding and driving usage\. • Successfully retained and renewed a key account within 3 months\. • Managed a large auto\-spares account, including product catalogues, feature requirements and API integration with Tally\. • Conducted discovery calls and QBRs, onboarded new customers, delivered staff training and mapped product usage to each customer's business workflows\. • Worked closely with Product and internal teams to communicate customer feedback, enhancement requirements and integration needs\. • Managed both new and existing accounts while ensuring ongoing customer engagement, adoption and business value\.

Customer Success → Relationship → Risk → Program Analyst at Gameskraft, Jun 2021 \- Sep 2025 · 4 yrs 4 mos, Bengaluru, Customer Success & Relationship Management • Managed VIP/high\-value customers, driving engagement, retention and personalised solutions\. • Maintained \~40% retention in high\-risk, high\-churn segments through structured outreach, reactivation and blocker identification\. • Conducted \~150 retention calls/day and \~100 high\-churn reactivation calls/day, identifying behavioural and product blockers\. • Handled complex escalations and supported team operations/mentoring during manager absences\. Risk Operations • Worked across refunds, chargebacks, cybercrime detection and fraud prevention, reviewing \~10 refunds and 5–6 chargebacks daily\. • Validated game moves and customer behaviour against game rules\. • Identified false\-positive fraud rules and redesigned \~15 rules, improving detection accuracy for genuine users\. • Created SOPs, audit mechanisms and quality\-review processes for risk operations\. Customer Strategy & Insights • Built and maintained a 200\+ member customer research panel for feature validation and qualitative insights\. • Conducted FGDs, surveys, interviews and cohort/segment analysis to identify customer behaviour, engagement drivers and blockers\. • Coordinated research operations and translated insights into recommendations for Product, Business and CX teams\. • Contributed insights to a feature associated with approximately ₹5 crore/month in reported revenue impact\. Program Analysis • Built call\-audit and risk\-team audit mechanisms, including quality scoring and feedback processes\. • Analysed daily operational data to identify patterns, process gaps and product opportunities\.

Senior Business Relationship Manager at Matrimony\.com Limited, Jul 2018 \- Mar 2021 · 2 yrs 9 mos, Chennai, Managed NRI customers through an assisted\-service relationship model, combining consultative selling, matchmaking support, customer success and long\-term relationship management\. • Managed approximately 36–45 active accounts at a time, while serving 100\+ client relationships throughout the tenure\. • Converted prospective customers into assisted\-service customers by understanding their requirements, explaining the value of the service and building trust through consultative conversations\. • Owned the customer journey from assisted\-service onboarding and requirement gathering through matchmaking support, ongoing engagement and renewals\. • Consistently achieved approximately ₹2 lakh/month in sales targets, with frequent target overachievement through new conversions and renewals\. • Maintained approximately 80% renewal/retention, with customers often continuing with me because of the personalised service and relationship built over time\. • Managed long\-term customer relationships, including a client relationship that continued for approximately 2\.5 years until a successful match was found\. • Worked closely with customers to understand preferences, identify suitable matches and provide personalised recommendations throughout the service period\. • Supported team members and helped manage day\-to\-day operations during manager absences\.

Senior Manager Customer Relationship Management at vakilsearch \(vakilsearch\.com\), Sep 2016 \- Jun 2018 · 1 yr 10 mos, Greater Chennai Area, Managed customer relationships for legal\-tech clients, owning the post\-sale customer lifecycle from onboarding and product education through adoption, support, retention and expansion\. • Managed approximately 45–50 active accounts at a time, while serving 100\+ client relationships throughout the tenure\. • Conducted on\-site/customer onboarding sessions, educating lawyers, administrators and junior staff on product features, workflows and role\-specific functionality\. • Monitored product adoption and proactively identified blockers when usage dropped; intervened through training, education and practical solutions to improve adoption\. • Maintained approximately 80% retention across the customer portfolio, with churn primarily concentrated among smaller firms with budget constraints\. • Managed relationships with larger law firms, including firms with 15–20\+ junior users, as well as government advocates\. • Captured customer feedback and recurring product requirements and translated them into actionable insights for Product and Business teams\. • Identified opportunities for additional services and business expansion based on customer needs and usage patterns\. • Worked cross\-functionally to resolve customer issues and ensure customers received timely solutions while maintaining a customer\-centric experience\.

## Education

Bachelor of Engineering, Computational Science, Jeppiaar Engineering College

Diploma, Information Technology, Seven Hills College of Education

## Public links

- youtube\.com: https://youtube\.com/@brofrombangalore
- mohamed\-asif\.lovable\.app: https://mohamed\-asif\.lovable\.app/
- github: https://github\.com/asifthunder1\-gif

[View the original profile](https://tal.club/meet/mohamed-asif)

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