Headline

Data Enthusiast | Expertise in SQL, Django & Problem-Solving | Python Certified

About

I am a compliance and escalation professional specializing in risk management, regulatory adherence, and operational excellence across the fintech and e-commerce landscapes. Throughout my career at organizations like Wells Fargo and Groupon, I have focused on untangling complex operational issues while protecting corporate and consumer data. I bridge the gap between strict regulatory requirements and efficient, high-satisfaction resolutions. What I bring to the table: Risk & Regulatory Compliance: Expertly identifying, classifying, and mitigating regulatory and non-regulatory risks. Complex Problem Solving: Managing high-tier escalations, from financial discrepancies to technical payment platform issues. Quality & Precision: A background in Quality Assurance (QA), meticulous data logging, and analyzing trends to optimize workflows. Projects: 👨‍🎓 Proudly holding a Python Certification from Besant Technologies, my educational journey has been anything but ordinary. It led me to develop projects like the "Flight Ticket Price Predictor," a testament to my belief that technology should serve society. This project, bridging Python's flexibility with SQL's robustness, aims to reduce the chaos of travel with timely, accurate notifications. 📝 Another milestone was the development of a "School Registration Form," a project that not only sharpened my skills in Python and MySQL but also in creating user-friendly interfaces with Tk-Inter. It symbolizes my commitment to making administrative tasks less daunting. Let's connect to discuss risk operations, compliance trends, or quality management!

Location

Chennai

Work experience

Escalation Specialist at Wells Fargo, Sep 2024 - Present · 1 yr 10 mos, Chennai, Manage complex escalated cases, ensuring full compliance with internal risk policies and global regulatory requirements. Manage critical risk decision-making by referencing specialized risk products and identifying trends to improve operational processes. Classify regulatory and non-regulatory flags within case management systems to mitigate corporate risk. Maintain meticulous documentation of case resolutions in the system of record.

Associate at Groupon, Mar 2023 - May 2024 · 1 yr 3 mos, Chennai, Resolved escalated technical issues related to website payments, refunds, and mobile app platforms. Managed end-to-end order processing, including purchase verification, refund issuance, and shipment tracking. Ensured adherence to data protection, privacy laws, and consumer rights regulations. Maintained detailed interaction records in the customer service database to ensure high satisfaction ratings.

Quality Analyst at Allsec Technologies Limited, Aug 2021 - Oct 2022 · 1 yr 3 mos, Chennai, Monitored international credit card processes, evaluating transactions for accuracy and compliance with industry standards. Identified defects in credit reports and submitted formal change requests to ensure reporting accuracy. Provided constructive feedback to agents based on data analysis to drive efficiency.

Education

Bachelor's degree, Computer Science, The New College, Chennai