---
title: "Mohamed Fayaz - Administratot in Kollam | Tal"
description: "Meet Mohamed Fayaz, --Admin based in Kollam."
image: "https://tal.club/meet/mohamed-14/share-image"
---

# Mohamed Fayaz on Tal

## Headline

\-\-Admin

## About

Keeping Systems Running\. Keeping Users Happy\. I'm an IT Technical Support professional with 8 years of experience resolving complex hardware, software, and network issues across enterprise and SMB environments\. I specialize in turning frustrated users into satisfied ones — fast\. What I bring to the table: 🖥️ End\-to\-end Helpdesk support \(L1/L2\) — tickets resolved with speed and precision 🔧 Hands\-on expertise in Windows OS, Active Directory, Office 365, and VPN troubleshooting 🌐 Networking fundamentals — TCP/IP, DNS, DHCP, LAN/WAN, and firewall basics 📋 ITIL\-aligned incident, problem & change management practices 🤝 Strong communicator who bridges the gap between technical teams and non\-technical users I've consistently maintained high SLA compliance, reduced repeat tickets through root\-cause analysis, and onboarded users to new systems with minimal disruption\. Whether it's a critical system outage or a recurring software glitch, I bring a methodical, calm approach to every challenge\. 📍 Open to opportunities in IT Support, Systems Administration, and Service Desk roles

## Location

Kollam

## Work experience

Administratot at Wipro, Jun 2022 \- Present · 4 yrs 2 mos, Kerala, India, Administrator in client location

out source support at Freelance, Jan 2020 \- Present · 6 yrs 7 mos, Kollam, Kerala, India

Support Specialist at Barrla Systems Pvt Ltd, Dec 2021 \- Jun 2022 · 7 mos, Installation and maintenance of passbook & cheque kiosks Laptop and scanner installation and servicing Provided technical support and routine maintenance

Information Technology Support Engineer at Barrla Systems Pvt Ltd, Jan 2020 \- Jun 2022 · 2 yrs 6 mos, · Installed, configured, and maintained passbook printing kiosks and cheque deposit kiosks at banking sites\. · Performed preventive and corrective maintenance on kiosk hardware including thermal printers and barcode scanners\. · Serviced laptops and supported branch\-level IT operations, minimising downtime during peak banking hours\. · Diagnosed and resolved document scanner faults, achieving consistent 98%\+ uptime across assigned sites\.

Consultant at CMS IT Services, Aug 2019 \- Nov 2019 · 4 mos, Kollam, Kerala, India, Computer hardware and software troubleshooting Printer support and UPS maintenance \(up to 10 KVA\) Mobile device troubleshooting and customer support

Customer Support Engineer at PUTHUR INFOTECH PVT LTD, Jun 2016 \- Aug 2019 · 3 yrs 3 mos, Kollam, Kerala, India, Desktop level 1, Ups maintenance upto 10 kva, printer trouble shooting

## Education

diploma, Electrical and Electronics Engineering, dote

diploma, eee, dote

[View the original profile](https://tal.club/meet/mohamed-14)

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