Headline

--Admin

About

Keeping Systems Running. Keeping Users Happy. I'm an IT Technical Support professional with 8 years of experience resolving complex hardware, software, and network issues across enterprise and SMB environments. I specialize in turning frustrated users into satisfied ones — fast. What I bring to the table: 🖥️ End-to-end Helpdesk support (L1/L2) — tickets resolved with speed and precision 🔧 Hands-on expertise in Windows OS, Active Directory, Office 365, and VPN troubleshooting 🌐 Networking fundamentals — TCP/IP, DNS, DHCP, LAN/WAN, and firewall basics 📋 ITIL-aligned incident, problem & change management practices 🤝 Strong communicator who bridges the gap between technical teams and non-technical users I've consistently maintained high SLA compliance, reduced repeat tickets through root-cause analysis, and onboarded users to new systems with minimal disruption. Whether it's a critical system outage or a recurring software glitch, I bring a methodical, calm approach to every challenge. 📍 Open to opportunities in IT Support, Systems Administration, and Service Desk roles

Location

Kollam

Work experience

Administratot at Wipro, Jun 2022 - Present · 4 yrs 2 mos, Kerala, India, Administrator in client location

out source support at Freelance, Jan 2020 - Present · 6 yrs 7 mos, Kollam, Kerala, India

Support Specialist at Barrla Systems Pvt Ltd, Dec 2021 - Jun 2022 · 7 mos, Installation and maintenance of passbook & cheque kiosks Laptop and scanner installation and servicing Provided technical support and routine maintenance

Information Technology Support Engineer at Barrla Systems Pvt Ltd, Jan 2020 - Jun 2022 · 2 yrs 6 mos, · Installed, configured, and maintained passbook printing kiosks and cheque deposit kiosks at banking sites. · Performed preventive and corrective maintenance on kiosk hardware including thermal printers and barcode scanners. · Serviced laptops and supported branch-level IT operations, minimising downtime during peak banking hours. · Diagnosed and resolved document scanner faults, achieving consistent 98%+ uptime across assigned sites.

Consultant at CMS IT Services, Aug 2019 - Nov 2019 · 4 mos, Kollam, Kerala, India, Computer hardware and software troubleshooting Printer support and UPS maintenance (up to 10 KVA) Mobile device troubleshooting and customer support

Customer Support Engineer at PUTHUR INFOTECH PVT LTD, Jun 2016 - Aug 2019 · 3 yrs 3 mos, Kollam, Kerala, India, Desktop level 1, Ups maintenance upto 10 kva, printer trouble shooting

Education

diploma, Electrical and Electronics Engineering, dote

diploma, eee, dote