Headline

Building KeeMakr | Product | AI Agents

About

👋Hello!! I'm a Product Manager building AI-first experiences for customer engagement and automation. At LeadSquared, I work on the Conversational AI surface, including Converse (our agent platform) and the chatbot, running customer conversations end-to-end across WhatsApp, Web, and Instagram. The recent focus has been on AI agents that take over repetitive and low-complexity support, so customer teams can scale without scaling headcount. I like working at the intersection of AI, automation, and customer experience. The interesting problems live inside messy customer workflows, where systems thinking, real data, and a willingness to iterate matter more than any single framework. Before LeadSquared, I led integration work at Squadcast (B2B SaaS, DevOps; acquired by SolarWinds). I shipped the core enterprise integrations (ServiceNow, Slack, JIRA, MS Teams) and learned what good platform craft looks like from the inside. What I'm excited about right now: where conversational AI and intelligent agents go next, especially for enterprise teams that still run on tickets, threads, and spreadsheets. Always happy to connect with builders and PMs working on the next wave of customer experience and AI products. DMs are open. Feel free to reach me at ✉️ modhilalmoorthy@gmail.com

Location

Bengaluru

AI stack

claude code

claude

elevenlabs

langfuse

ChatGPT

Composio

Work experience

Product Manager at LeadSquared, Aug 2024 - Jul 2026 · 1 y 11 mo, Bengaluru, Karnataka, India, Built 0 - 1 agentic systems to solve the support and data problems.

Product at LeadSquared, Aug 2024 - Jul 2026 · 2 yrs, Bengaluru, Karnataka, India, 👉 Leading end-to-end product development for chat capabilities across two platforms: – ServiceCloud: Ticketing solution for support teams – Converse: Communication suite for sales reps (Web Chat, WhatsApp, Instagram, Facebook and SMS) 👉 Built and scaled AI chatbots powered by LLMs and knowledge bases to automate customer conversations, improving deflection and response efficiency. 👉 Working on AI agents to handle repetitive or low-complexity support tasks (e.g., tagging, summarization, follow-ups), reducing agent workload, and improving operational efficiency. 👉 Defined product OKRs and roadmap, collaborated cross-functionally with engineering, QA, and design to ship features at speed. 👉 Acted as a customer-facing PM: delivered demos, captured feedback, contributed to enterprise deal closures, and ensured successful implementations. 👉 Managed agile sprints for the chat module and ensured on-time deliverables through internal and external stakeholder alignment. 👉 Prioritized customer-centric features by collaborating with support teams and directly engaging with users to validate needs.

Product at SolarWinds, Oct 2022 - May 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India, Squadcast is an Incident Management and On-Call alerting platform built around the best practices of SRE. 👉 Led the extension integration module. Primarily focused on building core technical features and retention product management 👉 Primarily responsible for key features: ServiceNow Extension, Slack v2, Zoom Connector, MS Teams v2, JIRA Extension, Snooze Notifications 🥷 👉 Notable mention: ServiceNow Extension - Owned everything from developing the project plan, user research, competitive analysis, defining the problem statement, ideation, coordination with the external teams (outside of the organization), execution, and marketing, resulting in a 15% revenue increase in 3 months🚀 👉 Drove a 24% improvement in Slack feature adoption within 2 months by implementing targeted initiatives based on user feedback and analytics. 👉 Leveraged technical expertise to reduce cybersecurity incidents by 45% in six months, and enhancing financial data protection and compliance 👉 Writing and building integration templates in JSONNET to send information in the required format to third-party tools 👨‍💻 👉 Implemented a comprehensive data analytics platform for the internal teams, enabling real-time insights into user behavior and driving a 15% increase in conversion rates. 👉 Worked with the Product Marketing team to better market the feature and help them in writing blogs and content marketing 🤝 👉 Architected and launched a community portal, resulting in a 10% increase in customer engagement by creating challenges to understand user behavior, adding Google Analytics and a site map, and collaborating with support and marketing teams to promote the portal 🧑‍🎨 👉 Conducted competitive analysis and collaborated with Marketing to create battle cards for the Sales team, providing them with competitive intelligence to win deals 🕵️

Solutions at SolarWinds, Jun 2021 - Sep 2022 · 1 yr 4 mos, I focused primarily on Implementing the product to the customers and solving issues that came their way. In addition to that, I was also handling Customer Success📣 👉 I had onboarded more than 30 accounts 👉 I had overseen the entire process for more than a year and improved the support metrics significantly. Median Response Time and Median Time to Close decreased by 100% and 818% respectively. 👉 Supported the hiring of new employees and trained them in and out to achieve success. 👉 Implemented CSAT into the Support process and gained a 97.8% satisfaction percentage. 👉 Built a 0 to 1 strategy and improved the organization's support process. 👉 I always love the proactive way of doing things. As a result, I helped the customers to understand the product's value and to maximize its benefits. 👉 Understanding the ideal customer usage and requirements and helping the team build the roadmap.

Education

Bachelor of Technology - BTech, Mechanical Engineering, Shanmugha Arts, Science, Technology and Research Academy