---
title: "Mitisha Kalsi - Sr Business Analyst in Delhi | Tal"
description: "Meet Mitisha Kalsi, Senior Claims & Underwriting Analyst | Insurance Operations | Claims Analytics | Business Analytics | KPI Reporting | Process Improvement | Regulatory Compliance | Power BI | Advanced Excel based in Delhi."
image: "https://tal.club/meet/mitisha-kalsi/share-image"
---

# Mitisha Kalsi on Tal

## Headline

Senior Claims & Underwriting Analyst \| Insurance Operations \| Claims Analytics \| Business Analytics \| KPI Reporting \| Process Improvement \| Regulatory Compliance \| Power BI \| Advanced Excel

## Location

Delhi

## Work experience

Sr Business Analyst at Ameriprise Financial Services, LLC, Oct 2022 \- Present · 3 yrs 9 mos, Gurugram, Haryana, India, \-Analyze claims\-related transactions, underwriting requests, policy servicing activities, and operational data to identify trends, risks, and performance improvement opportunities\. \-Perform claims data analysis and operational reporting to support business decision\-making and process optimization initiatives\. \-Develop KPI dashboards, performance scorecards, and reporting solutions to monitor claims processing efficiency and customer experience metrics\. \- Conduct trend analysis and root cause investigations to improve operational performance\. \- Collaborate with claims, underwriting, compliance, servicing, and operations teams to streamline workflows\. \- Monitor operational controls and ensure adherence to regulatory requirements and governance frameworks\. \- Support leadership reviews through operational reporting, performance analytics, and business insights\. \- Assist in onboarding, training, and mentoring team members\. Key Achievements \- Improved operational reporting accuracy through dashboard standardization\. \- Enhanced visibility into claims and servicing performance through automated reporting solutions\. \- Supported process optimization initiatives that improved operational efficiency\. \- Strengthened compliance adherence through governance and data validation controls\.

Claims Associate – Insurance Operations at Accenture, Feb 2021 \- Oct 2022 · 1 yr 9 mos, India, \-Supported end\-to\-end claims processing, underwriting support, policy servicing, and insurance administration\. \-Analyzed claims and servicing data to identify trends and operational improvement opportunities\. \-Monitored KPIs, turnaround times, and service\-level performance metrics\. \-Conducted data validation, reconciliation, and compliance reviews\. \-Supported workflow optimization and continuous improvement initiatives\. \-Collaborated with cross\-functional stakeholders to improve claims operations and customer servicing outcomes\.

## Education

Master of Business Administration \- MBA, IT & Operations, Swami Vivekananda Subharti University, Meerut

Delhi University

[View the original profile](https://tal.club/meet/mitisha-kalsi)

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