Headline

Senior Claims & Underwriting Analyst | Insurance Operations | Claims Analytics | Business Analytics | KPI Reporting | Process Improvement | Regulatory Compliance | Power BI | Advanced Excel

Location

Delhi

Work experience

Sr Business Analyst at Ameriprise Financial Services, LLC, Oct 2022 - Present · 3 yrs 9 mos, Gurugram, Haryana, India, -Analyze claims-related transactions, underwriting requests, policy servicing activities, and operational data to identify trends, risks, and performance improvement opportunities. -Perform claims data analysis and operational reporting to support business decision-making and process optimization initiatives. -Develop KPI dashboards, performance scorecards, and reporting solutions to monitor claims processing efficiency and customer experience metrics. - Conduct trend analysis and root cause investigations to improve operational performance. - Collaborate with claims, underwriting, compliance, servicing, and operations teams to streamline workflows. - Monitor operational controls and ensure adherence to regulatory requirements and governance frameworks. - Support leadership reviews through operational reporting, performance analytics, and business insights. - Assist in onboarding, training, and mentoring team members. Key Achievements - Improved operational reporting accuracy through dashboard standardization. - Enhanced visibility into claims and servicing performance through automated reporting solutions. - Supported process optimization initiatives that improved operational efficiency. - Strengthened compliance adherence through governance and data validation controls.

Claims Associate – Insurance Operations at Accenture, Feb 2021 - Oct 2022 · 1 yr 9 mos, India, -Supported end-to-end claims processing, underwriting support, policy servicing, and insurance administration. -Analyzed claims and servicing data to identify trends and operational improvement opportunities. -Monitored KPIs, turnaround times, and service-level performance metrics. -Conducted data validation, reconciliation, and compliance reviews. -Supported workflow optimization and continuous improvement initiatives. -Collaborated with cross-functional stakeholders to improve claims operations and customer servicing outcomes.

Education

Master of Business Administration - MBA, IT & Operations, Swami Vivekananda Subharti University, Meerut

Delhi University