---
title: "Mithali P. - Senior Technical Program Manager in Bengaluru | Tal"
description: "Meet Mithali P., Senior Program Manager | Delivering Data-Driven Solutions | Ex- Simpl, Open Destinations | SAFe® 6 Agilist based in Bengaluru. AI stack includes claude, gemini, and openai."
image: "https://tal.club/meet/mithali-parwatkar/share-image"
---

# Mithali P\. on Tal

## Headline

Senior Program Manager \| Delivering Data\-Driven Solutions \| Ex\- Simpl, Open Destinations \| SAFe® 6 Agilist

## About

Hey, I’m Mithali\. I work where product, engineering, and customers meet, helping enterprise companies go from signed deals to a working system faster and with fewer surprises\. Over the past few years, I’ve focused on onboarding and scaling data\-heavy FinTech platforms\. Currently at FinBox, I lead enterprise onboarding across 20\+ BFSI clients in India and SEA, covering everything from integration strategy to go\-live and adoption\. These systems handle 10,000\+ daily API requests, so reliability isn’t optional\. Before this, at Simpl, I led onboarding and integration of its BNPL product into merchant checkout platforms by redesigning onboarding and improving integration quality\. I deeply care about building scalable onboarding systems, not one\-off fixes and bridging business and tech with clarity\. Also, outside of work you’ll probably find me around dogs\. That empathy carries into how I work: calm, thoughtful, and human\-first, even in high pressure environments\. If you’re building something complex and care about getting it right, we’ll likely have a good conversation\.

## Location

Bengaluru

## AI stack

claude

gemini

openai

ChatGPT

## Work experience

Senior Technical Program Manager at FinBox, Oct 2024 \- Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Lead onboarding of FinBox's alternative scoring platform for over 20 enterprise BFSI clients in India and SEA • Manage production operations, maintaining reliability and data integrity with over 10,000 daily requests\. • Develop global implementation playbooks, reducing onboarding effort and enhancing consistency across integrations\. • Lead data readiness and compliance audits with compliance/risk teams, ensuring model input quality and compliance App Store & Play Store policies • Increase post\-go\-live adoption by enabling scalable usage patterns

Senior Program Manager at Simpl, Jun 2024 \- Oct 2024 · 5 mos, • Reduced enterprise onboarding timelines from \~11 weeks to <3 weeks by redesigning workflows and standardizing API integrations • Led technical discovery and API integrations for large enterprise partners \(Swiggy, Myntra, IRCTC, etc\.\), ensuring seamless go\-live execution • Built Integration QC Playbook, significantly reducing post\-production escalations • Partnered with Product and Sales to launch new subscription offering, defining implementation strategy and scaling rollout • Acted as bridge between business and engineering teams to align expectations and delivery feasibility

Program Manager at Simpl, Sep 2022 \- Jun 2024 · 1 yr 10 mos

Team Lead at Open Destinations, Apr 2019 \- Sep 2022 · 3 yrs 6 mos, • Delegate tasks and set deadlines, while influencing geographically dispersed teams\. • Oversee day to day operations and monitored team performance\. • Report on metrics and conduct performance reviews for the team\. • Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills\. • Discover training requirements and provide coaching and mentoring\. • Motivate team members and resolve issues or conflicts\. • Encourage out of box ideas\. • Ensure delivery of products exceeds the customer's expectations and adds value\. • Manage and exceed SLAs\. • Ensure alignment of customers and internal stakeholders to manage situations such as incidents and escalate problems that cannot be prevented\. • Participate in corrective and preventive action for any issues that affect the customer\. Collaborated closely with travel companies Abercrombie & Kent, Road Scholar, Journey Latin America, Explore Worldwide, Topdeck Travel, etc\.

Sr\. Customer Services Consultant at Open Destinations, Apr 2018 \- Apr 2019 · 1 yr 1 mo, Goa, India, • Maintained a high level of professionalism with clients and worked to establish a positive rapport & strong customer relationship\. • Documentation of product knowledge by understanding, interpreting and presenting complex data in a way that is meaningful to non\-technical audiences\. • Documenting status of issues, customer conversations, and next steps; documenting the root cause upon resolution\. • Involved in deployment of product and upgrades on client servers\. • Worked collaboratively with developers, business analysts, implementation and QA team to champion critical customer issues and support pre go live phases by identifying issues proactively and testing them\. • Supported the team lead extensively along with other departments and cross\-functional teams to deliver incremental product builds\.

Customer Services Consultant at Open Destinations, Nov 2015 \- Apr 2018 · 2 yrs 6 mos, Goa, India, • Customer Support via calls, emails, skype chat for product related queries and issues, in various time zones\. • Troubleshooting support issues reported by the customer\. • Ascertaining turnaround of support issues in adherence to the SLA, by providing diagnosis and solutions\. • Worked closely with business analysts, implementation and QA team to understand functional requirements and testing of the product\.

## Education

M\.Com, Dempo Charities Trusts S\.S\. Dempo College of Commerce & Economics Altinho

Presentation Convent High School, Goa \-India

[View the original profile](https://tal.club/meet/mithali-parwatkar)

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