Headline

Senior Program Manager | Delivering Data-Driven Solutions | Ex- Simpl, Open Destinations | SAFe® 6 Agilist

About

Hey, I’m Mithali. I work where product, engineering, and customers meet, helping enterprise companies go from signed deals to a working system faster and with fewer surprises. Over the past few years, I’ve focused on onboarding and scaling data-heavy FinTech platforms. Currently at FinBox, I lead enterprise onboarding across 20+ BFSI clients in India and SEA, covering everything from integration strategy to go-live and adoption. These systems handle 10,000+ daily API requests, so reliability isn’t optional. Before this, at Simpl, I led onboarding and integration of its BNPL product into merchant checkout platforms by redesigning onboarding and improving integration quality. I deeply care about building scalable onboarding systems, not one-off fixes and bridging business and tech with clarity. Also, outside of work you’ll probably find me around dogs. That empathy carries into how I work: calm, thoughtful, and human-first, even in high pressure environments. If you’re building something complex and care about getting it right, we’ll likely have a good conversation.

Location

Bengaluru

AI stack

claude

gemini

openai

ChatGPT

Work experience

Senior Technical Program Manager at FinBox, Oct 2024 - Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Lead onboarding of FinBox's alternative scoring platform for over 20 enterprise BFSI clients in India and SEA • Manage production operations, maintaining reliability and data integrity with over 10,000 daily requests. • Develop global implementation playbooks, reducing onboarding effort and enhancing consistency across integrations. • Lead data readiness and compliance audits with compliance/risk teams, ensuring model input quality and compliance App Store & Play Store policies • Increase post-go-live adoption by enabling scalable usage patterns

Senior Program Manager at Simpl, Jun 2024 - Oct 2024 · 5 mos, • Reduced enterprise onboarding timelines from ~11 weeks to <3 weeks by redesigning workflows and standardizing API integrations • Led technical discovery and API integrations for large enterprise partners (Swiggy, Myntra, IRCTC, etc.), ensuring seamless go-live execution • Built Integration QC Playbook, significantly reducing post-production escalations • Partnered with Product and Sales to launch new subscription offering, defining implementation strategy and scaling rollout • Acted as bridge between business and engineering teams to align expectations and delivery feasibility

Program Manager at Simpl, Sep 2022 - Jun 2024 · 1 yr 10 mos

Team Lead at Open Destinations, Apr 2019 - Sep 2022 · 3 yrs 6 mos, • Delegate tasks and set deadlines, while influencing geographically dispersed teams. • Oversee day to day operations and monitored team performance. • Report on metrics and conduct performance reviews for the team. • Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills. • Discover training requirements and provide coaching and mentoring. • Motivate team members and resolve issues or conflicts. • Encourage out of box ideas. • Ensure delivery of products exceeds the customer's expectations and adds value. • Manage and exceed SLAs. • Ensure alignment of customers and internal stakeholders to manage situations such as incidents and escalate problems that cannot be prevented. • Participate in corrective and preventive action for any issues that affect the customer. Collaborated closely with travel companies Abercrombie & Kent, Road Scholar, Journey Latin America, Explore Worldwide, Topdeck Travel, etc.

Sr. Customer Services Consultant at Open Destinations, Apr 2018 - Apr 2019 · 1 yr 1 mo, Goa, India, • Maintained a high level of professionalism with clients and worked to establish a positive rapport & strong customer relationship. • Documentation of product knowledge by understanding, interpreting and presenting complex data in a way that is meaningful to non-technical audiences. • Documenting status of issues, customer conversations, and next steps; documenting the root cause upon resolution. • Involved in deployment of product and upgrades on client servers. • Worked collaboratively with developers, business analysts, implementation and QA team to champion critical customer issues and support pre go live phases by identifying issues proactively and testing them. • Supported the team lead extensively along with other departments and cross-functional teams to deliver incremental product builds.

Customer Services Consultant at Open Destinations, Nov 2015 - Apr 2018 · 2 yrs 6 mos, Goa, India, • Customer Support via calls, emails, skype chat for product related queries and issues, in various time zones. • Troubleshooting support issues reported by the customer. • Ascertaining turnaround of support issues in adherence to the SLA, by providing diagnosis and solutions. • Worked closely with business analysts, implementation and QA team to understand functional requirements and testing of the product.

Education

M.Com, Dempo Charities Trusts S.S. Dempo College of Commerce & Economics Altinho

Presentation Convent High School, Goa -India